RegusReviews 359

This company will pretend to be professional with you, but take your money while supposedly providing you with a pseudo-credible service. I should have researched this company before ever signing a contract with them. Please "save yourself" and read these reviews! My experience with this company has been more negative than positive, and I really don't like to give bad reviews, but this company deserves it. Don't sign a contract with this company believing that the "arbitration" clause is legitimate should you have a dispute. It will not be worth the almost $2,000 just to submit an arbitration claim to be heard. I have warned you as well as any other person who has submitted a "negative" review here.
I reached out to Ms. Melody on September 16th based upon her comments and sent her three emails containing verification of my statement only to receive a "generic" letter about handling my case. Does this seem like a company which is trying to handle a valid complaint? What do you think?

Regus automatically renewed my lease 7/1/21. I emailed Regus 7/1/21 to ask for help getting out of lease. I am age 62. I have had a permanent office in Saddle Brook, NJ for 21 years. I explained to Thanas at Regus that I lost my business. I told him I am flat broke on NJ medicaid. I told him my home is in foreclosure and I have no money. My first social security check is in October. No compassion. No help. I emailed Regus first day of my renewal and told them all the above. I have been to office 1 time this year. They just dont care. Really horrible people. Stay far far away...

We had set up a Virtual Office and back in April 2020, we set up on recurring payments by credit card. Without any notification by mail or email, the service was suspended. We didn't find out until we went to schedule a room and we then had to spend weeks trying to track down the issue. Response was that we needed to back pay to April 2020 as we never notified them of cancellation. They take no responsibility in their billing system or notifications to us. Worst response time and no effort to resolve the issue. Take these comments seriously when you make your decision and review the agreements and especially the billing methods they have setup. Check out other options when available.

Our company relocated from CA to MO in July 2020. There's a retainer balance of $1,616 that Regus has agreed to refund us. Regus claimed it can be applied via the website. However, there is NO button for "Request Retainer". We have contacted our Account Manager, Help Desk, Customer Service, and Sanxxx Melody (Head of Customer Services).

Long story short. Finally, we filled in a spreadsheet provided by them and checked all the bank account details with our bank to secure all the information are correct.

1) On May 4 this year, Helxxx G. From Account Helpdesk said the refund was included on May 5 2021 payment run.

We didn't receive it.

2) On August 12, Sanxxx G. From Account Help said the refund was run on July 7. We didn't receive it.

3) On August 26, Staxx Johnson, Customer Care Executive, told us the refund was included on Sept 1 payment run.

We haven't received still.

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It's the 14th month we have been waiting for the refund. They either don't reply to us or gave us "some" responses, even the comments online here, actually don't do anything.

If we finally received the refund from them, I would come to update my post. Otherwise, please note their words "We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers." -that's NOT true!

Nice offices and friendly people. I tried a one-month subscription and it has been literally impossible to cancel. They reference their terms and conditions and just continue to charge me month after month. They will email you a confirmation of termination and then charge you again. Go anywhere but here

I wish I could give this company a 0. Please reconsider before you enter into a contract with this company. As soon as they charged my account I called customer service to get clarification about services. I asked to cancel within hours when I could not figure out what I was being charged for. I sent 4 messages on their website and 4-5 emails. I got automated responses but nothing else. The customer service rep basically said that I have to pay for the next 6 months - for services that I will never use. I ended up filing a claim with my credit card company. Their customer service is really horrible. I may file a complaint with the BBB too.

Worst company I've ever dealt with. I gave them thousands of dollars over two years and they tried auto renewing my account. They were trying to get me to pay for another two years all at once because my cancellation was somehow a breach of contract. Eventually it went down to just pay two months of the next year, which I refused. They would not acknowledged that I cancelled my account within their window and refused to pay me back my deposit. They are using some fake collection agency now to try to collect 500 bucks from me. This is a scam company pretending its legit.

Edit: to the Regus employee below. The language in the contract says you must give written notice two months before the term expires, it does not give a specific date. I gave written notice two months prior. I lived up to my end of the deal and your company failed to live up to theirs. Its been years and I'm probably never going to get that initial deposit back.

The reminder emails sent to me said "By not responding to this email by X date, you are accepting renewal of this agreement". I changed my email to another email address and made this clear to the office manager. The notifications went to the old email. An office person could have talked to me in person if I did not respond to an email. Any other matter I would get a knock on my office door.

Not responding to an email is not the same as agreeing to a contract. You cant just pretend like this is a legitimate and honest business practice. This is a dark pattern that a respectable business would not engage in. For someone who has literally given your company 10s of thousands of dollars I find it utterly disrespectful to end relations in the way it did.

Be careful they will tell you that you can terminate anytime. But when you call to terminate they will lock you into a 2 year contract. Customer service is HORRIBLE! Sad for a company of that stature is destroying it's brand!. HORRIBLE! If ZERO stars were possible I will give it ZERO

I had a horrible experience with Regus in Roseland. I rented space for almost 2 years, half of which occurred during the pandemic. Wi-Fi and Telephone, which are included, were frequently down, sometimes as long as 2-3 days. The Office Fax has not worked in the last 8 months. The Office Printer was replaced and not hooked up for 3 weeks, and then to use it, required an expensive computer upgrade. Whenever a question was asked about non-working equipment, the standard answer was "I'll open a Ticket".? If I had an issue, I was told to contact Dallas, but all that I got was a Inquiry Ticket opened, and never once a response. The Reception Desk, initially manned by 2 Receptionists, dropped to 1, but she was gone for an hour in the morning and an hour or more in the afternoon leaving a Sign on the Desk "Someone will be with you shortly". So in many cases there was no one to greet guests. My Lease ended 2 months ago and they still refuse to return my Security Deposit of 2 months. The building itself is pretty much abandoned, as 2 of the 4 Floors are almost completely vacant, so Building Services are non-existent. Very depressing indeed.

I signed up rovva.com for a virtual office. I didn't know they were partners or linked to Regus. Had I known maybe I would have found these terrible reviews and avoided them.

Upon signing up I received from Regus a welcome email, the house rules and a request of document in order to activate my account.

I read the house rules and realized it was not what I was looking for on top of the fact that the mail forwarding, included in the price advertised by rovva, was not included with Regus, there was an extra 20$ charge for that.

I did not send the documents they requested since I did not want my account activated. I sent them an email the following day stating my concern and requesting a stop to the process. But I got no answer but a two month charge to my credit card.

I canceled my credit card and contacted customer service to inform them of the issue. But got the answer that the process is final even though I emailed them and even though I did not send the requested document.

Since they can no longer bill my credit card they've been sending me invoice with overdue balance for the past 3 months, emails from their collection department and threats to send my account to a collection agency if I don't pay the past due or the full amount of a 24 months agreement even though I never used and will never use the virtual office address.

After several attempt to resolve this issue by email with no success, I finally decided to call them, yet got the same answer the process is final there is nothing they can do and referred me to their partner Rovva even though I never received anything from rovva after signing up but from Regus.

DO NOT TRUST THESE FRAUDSTERS
DO NOT TRUST THESE FRAUDSTERS! The Community Manager and Area Manager at Spaces (Regus) Hemel Hempstead are the biggest liars going, charge you for fake damage, lie about contracts, the area manager promises something and then retracts after signing and the community manager is the most two faced person I have ever met, adds stuff to your bill £200-£500 charges for no reason! Then makes an excuse! Take money off your card with no reason, sends money back to wrong banks and tell you to deal with it, put £100 parking tickets on your card with no authority to do so, Honestly avoid these crooks like the plague.

4 years ago I went to one of their office to test it out. After that they keep sending me invoices for the account even I explained that I was just testing. They just keep ignoring me and keep sending me invoice! And adding late fees on top of that! Everytime when I call to their customer service they just saying that I have to pay and I have to pay! Worst place! Be aware!

I ended my contract with these people November 30,2020 in two locations, New Mexico and Idaho. They have my security deposit to deduct whatever fees they say I owe, but on May 15,2021, they bill me another 27.40 per sight for late fees! They will rip you off. DO NOT DO BUSINESS WITH THEM. They have a way of preventing your emails within their system. In other words, their IT system is rigged. It would take me days to describe their tactics, but they will arbitrairly bill you for services you did not want. Everything is in writing and if you have time to have your lawyer read over the contract you sign with them then go for it.

Started off good but on 01/14/2021 I received a call and email stating I had mail to pick up. My Regus package at the time of purchase included mail forwarding, so I called to have my mail forwarded. Darian stated he needed to add it, so instead of going back and forth I asked him to again add mail forwarding. Due to Covid-19 I wasn't gonna try to figure out how to pick up my mail. This same conversation had to be held every month with management and Darius whom they were forcing to do his job. On 05/2021 I still hadn't been charged and my mail was never forwarded (that mail is now lost somewhere). To make things worse my account says it's 4 days past due because of issues with my payment method that was on file. I checked and it was fine and not expired and that account always has lots of money in it. Never has any bill payment been declined from that account because its only for auto bill payments. A $4 late fee added while the card is valid but I'm the only one that sees the fee shown to me on the app in red asking for payment. After talking with Darian I decided to cancel due to the fact he is irresponsible and responsible for losing my mail. Do your homework before using them. I wish I read the reviews first, now I have no idea what or how important my mail was because it's gone.

Regus website crashed upon checkout. I didn't receive an email confirmation and assumed the transaction failed. I signed up with another provider. Eventually I was charged by Regus. I immediately requested a refund but they denied responsibility and refused.

They took no responsibility of their website failure.
They charged me over $200 having provided ZERO services.
They simply pointed to their corporate policy for why they wouldn't issue me a refund.

Based on my experience, Regus is NOT a customer-focused company. If you're looking for support for your business, I suggest looking elsewhere.

May 2,2021 They now call themselves IWG. They were based in Dallas TX but now claim New Jersey, and 1000's of various locations around the world including Swiss. These people are initiating services over the telephone without contracts, without giving access to the facility, and without providing any services whatsoever. No contract, no keys, no access to the "back office, No services provided. You just don't do business like this unless you intend to operate dishonestly. They are activating accounts without retainer fees and making the claim that clients agreed to this non-sense. Months later, they begin to make collection calls and send emails demanding payment and claiming that the entire alleged contract is due. No full names are provided and the local staff can't be found. These people are as dishonest as they can possibly be. I can't supply a proof of purchase because I did not make a purchase... just got a billing three months after I discussed a possible purchase but refused to do business with them because they would not give me a copy of contract terms. You'll need a lawyer for sure.

What a terrible company and product and what a bad service too!

In addition to all the start-up problems we have experienced with our company, you can wait weeks for a response.

In addition, the payment is almost impossible to get. We had to link our credit card several times, temporarily transfer manually and after we finally got everything right, we could start again with linking. This is for so-called security reasons, but in practice that security is hard to find and it only costs you extra time. Invoicing is also very unclear.

I have therefore decided to stop immediately, but that is not possible because I am committed to six months of contact.
You could cancel per month, but then you had to pay "even" more. In itself logically suggested to pay that difference but never receive a response and without any form of feedback simply send the next invoice again.

I have really never experienced such a bad service, apart from their product which also has very poor functions that do not even function properly.