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Redbubble's reputation is increasingly marred by significant concerns regarding its customer service and fee structure. Many artists express frustration over high deductions from earnings and a lack of transparency in the new tier system, which they feel undermines their profitability. Customers frequently report issues with product quality, including defective items and poor print resolution, alongside unreliable shipping and inadequate support when seeking resolutions. While some users appreciate the variety and quality of certain products, the overall sentiment suggests a declining trust in the platform, prompting many to consider alternative options for their creative endeavors.
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I ordered a tee shirt and received it 4 days before expected arrival. Unfortunately, during shipping, the package must have gotten tangled up and the shirt got some black stuff on it. I requested a refund THIS MORNING and they have already taken care of the issue. I have never had a response so quick. The site was easy to use for purchase and contact for my issue. I definitely recommend this site and will buy from them in the future.
Redbubble told me on Aug 11th that my order had been shipped. I still have no product in my hands. They have done nothing to help me. Now they are telling me that I should recieve it by Nov 2nd. That will be 3 months from the time that I ordered it. The customer service is pathetic.
Didn't get 20%off won't even help. I've contacted them 7 times & keep getting the same message back. I sent pictures of the codes from the site & still they don't care
I ordered a bunch of stickers and a pin on Sep. 25 that was said to come October 2-8 but I only received the pin and it's already the 9th. Now, I understand that deliveries could come late due to covid but I'm still a little mad since it's been 2 weeks and I can't even track my order even though it says I can. The pin was pretty good quality though, so I'll give them that.
I don't know what else to think when I've been charged for an order on August 15th and still have not received it. I have reached out twice and have not even been responded to. This almost two months later! Needless to say I will never order from them again and never look back. What a rip off! Doesn't even deserve one star more like -5 would be more accurate and fair.
When my shop was gaining traction, all of a sudden they suspended it even though I didn't do anything wrong. They didn't send me an explanation or email for what they did.
I am from a non-English speaking country, and from what I heard on Reddit and various forums, a lot of sellers from non-English speaking countries get their shops suspended for no apparent reason.
Now, I contested my suspension and they gave me back my account, but after being suspended the traffic on my shop plummeted, and I am now getting 0 sales.
It is discouraging how they just suspend accounts based on no apparent reasons and without any explanations whatsoever. This gives the impression that they don't care at all and I think even more so if you are from a non-English speaking country.
Do not sell your work on Redbubble, the support team fail to give you updates on your situation after taking days to reply. They will also stop replying to you completely. I have been waiting 6 days for an update and the last reply I had was 3 days ago.
Terrible company and support team go elsewhere.
First order never got here second order did.
Quality of the print just sucks wil not be able to put the poster on the wall.
It is so bad i would not even hang it up in a dark shed.
So no redbubble for me and every one i know.
Waist of money.
Never again.
They're fine if you're happy with your purchase. And that is likely since they typically are good quality products. But I received a t-shirt that was faulty as it had a little blob of white ink/printing fluid on the front and I wanted to exchange it, as it sticks out on a black shirt. The exchange form did not work, and they have no phone number you can call for help. I emailed three times but no response. I filled out and submitted a form asking for help but no response. Crickets. So I'm stuck with a bad shirt. It's not super bad, just looks like a big white thread on the front. But it's annoying.
This was my first Redbubble experience. I was apprehensive as most of us are, because t-shirt sites like this can be wishy-washy. I extensively researched various websites, before finalizing my decision.
As I perused their extensive selections, it was fairly easily to tell which items were lower quality. I picked four shirts that fit what I was looking for. I chose to select two different styles. Two were to be printed on their classic t-shirt choice at about $23 a shirt. The other two on their premium t-shirt style at about $33 a shirt.
The two different styles shipped at different times which was not an issue. They did arrive well before the promissory date.
I was happy, but not totally thrilled with the Dr. Stone (classic) and Hisoka (premium) graphics. They look nice and much like what was promised, but the vinyl was slightly heavier (not a exceedingly so).
I was extremely happy with the Black Clover (classic) and the Pain (premium) graphics. They both came out really great and very natural.
Although many complaints about odor have been written, the shirts came with warnings on the website and in the package about odor from the pre-shrink treatment, and my shirts smelled straight from the store fresh. I did appreciate the warnings. It looks like the company is doing its best in that area.
I do believe Redbubble is worth it. Take your time to look through the designs you want. Multiple artists tackle the same design, but some do it much better than others, which could make this a hit or miss. Shirt sizes fit well, and have not shrunk after the wash. Expect large surface prints to be a little heavier, that way you won't be disappointed. For the price, timeliness, and quality I will definitely purchase from Redbubble again. I hope this helps!
Their delivery service delivered my item to the wrong address because it did not arrive to mine as stated through tracking. Tried to contact redbubble through live chat. The instructions were to end chat if you didn't want to wait and they would make contact through e-mail. E-mail response time is at least 24hrs., very slow. Then they request the same info that was previously given. I believe a bot is used to handle situations where a real person would best serve a customer. Over 24hrs. Since stated delivery and no answers as of now. However, the products are good, if you actually receive them.
Unfortunately I bought 5 masks from here. The artwork is very nice but the quality is horrible. These masks are very thin, not of quality material, have no filter slot and are ill-fitting. At the same time, i bought 2 masks from 2 other cites. The quality difference is unbelievable. I would highly recommend shopping a different company for masks.
Took a week to ship ordered item. Item arrived in Orlando, FL a week later, then it was sent to Jacksonville, FL. Were it has been for a week. Tried to contact them but their security will not let me send the msg about my order. Will not use them again. Still waiting for my item nearly a month later.
I ordered 4 things. A poster arrived damaged. It happens. I contacted Redbubble with photos. In a day and a half I had a new, perfect poster with no further effort or cost on my part. Everything looked exactly as expected. Mask was a little thin (average), but looked good. Mask & shirt have been washed multiple times with no damage.
I bought a "mask" for my 14-year-old daughter with a design she loved. Spent about 40 dollars (mask and shipping) on a piece of fabric in a shape of a small rectangle that doesn't even cover anyone's face, holes on both sides of the cheeks, hardly covers a nose and a chin. She cried when she got it, cried! I posted a negative review including pictures and they never posted it on their site under the mask I bought. Never even bothered to appologize for it. They saw the pictures. All these good reviews about their masks must be fake. There is no way they properly fit anyone. There is not enough fabric to even do any adjustments. Shame on you Redbubble!
I ordered a pair of cushion covers for my couch, they advertised it as "double sided print" and "brown leather" colour. NONE of that was true. What I got in the mail is a poorly made cushion cover, almost red colour, no double sided print, horrible design. The worst part of it is, it wasn't cheap at all, and they don't offer a refund of your money. STAY AWAY FROM REDBUBBLE
I ordered a mask that arrived today, and right out of the bag, one of the straps is not connected to the mask. I'm not freaking Betsy Ross, and I can't fix it. I was so looking forward to its arrival. There is no way to get through to a human to say look, just send me an intact one. I feel totally scammed. I wouldn't buy a small can of dog food from this site.
I thought it was a company, and it was a company, a company of such company proportions that I was amazed at how much of a company it was.
Do not order protective face masks from redbubble. The quality is subpar. They are made of cheap polyester and are meant as fashion accessories only. These will not prevent any air particles from getting through! I have ordered other items from redbubble that are amazing, just DO NOT order masks from them.
Answer: They seem fake to me. I received such horrible service that its hard to believe this is the same Redbubble. Maybe they improved alot since OR maybe they are paying their own marketing people to post fake positive reviews. We will never know. I would say its not worth the risk. Go with another seller.
Answer: They're your typical plastic case. My sister has a case and it's lasted her s good year
Answer: Hi Julian, Thank you for asking about our sizing. Our dimensions are considered "slim fit", and are internationally based sizes. Thus, our sizing chart looks at the chest and front body range in both centimeters and inches. Here's a link to our sizing chart and feel free to reach out to our awesome support team if you have any other questions or concerns - http://rdbl.co/1tEmq7B. Thank you for your interest in Redbubble and we hope to see you on the site in the future!
Answer: Hi Judie, We're sorry to hear that! Please reach out to us through this link here: https://help.redbubble.com/hc/en-us/articles/203024315 We're looking forward to straightening this out for you!
Answer: Hi there, Thanks for writing in! If you follow the care instructions included with every t-shirt order, the design and your tee should look and feel brand new for years to come. Please let us know if you have any other questions!
Redbubble sells custom designed products--tshirts, sweatshirts, iPhone cases, posters, etc.--based on user-submitted artwork. Redbubble is based in Melbourne, Australia.
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