RedBoxSoftwareReviews 171

I purchased 3 Microsoft keys and had nothing but problems. I could not activate the products because all of them had previously been used. Getting a replacement key from them is a pain, you have to keep calling and contacting them; it sometimes takes weeks. If your key works do not reinstal windows because the key wont work again and they claim reinstalling windows voids the software warranty, and do not offer any kind of help! DO NOT PURCHASE. The few dollars you save is not worth the headache and time lost dealing with them.

Purchased Office 2016 Professional and they even helped set up my microsoft account. Installed the product and works great! Thanks!

Ordered Microsoft office 2016 - waited 24+ hours and it hadn't come. Tried and call kept getting dropped by their answering system but finally got through to voice mail. Left message but no response for several hours so I sent complaint and started claim with Norton guarantee service but first called the Norton number and got someone is south Africa. Thought the Norton service was also a scam until I confirmed on the symatec web site that it was a legit service. So completed claim with Norton and got call from Redbox about an hour later saying they were e mailing me the product key. Tried to use the product key the next day and Microsoft has it was an invalid key. Emailed redbox and got another key to try back in just a couple of minutes. Tried the new key and while the Microsoft service accepted the key, I could not successfully download the office 2016 program. Contacted customer service at Microsoft (on-line chat) and got someone who was probably in India. Person spent about an hour getting rid of office 365 and downloading office 2016 using the product key I had received from redboxsoftware. Everything is now up and running. I give Microsoft support 5 stars and Redbox software 3 stars

I purchased Microsoft Office on June 24,2016. After more than 24 hours later and I hadn't received the download, I cancelled the order. They still charged my account and I've yet to get a refund. I've sent numerous emails, tried calling the number but am on hold each time I call for over an hour without an answer, tried online chat... they assured me that I would receive an email of my chat transcript and a callback. I've received neither. Looks like I will be out the money but you can bet I'll be reporting them to the BBB!

When submitting my order i must have hit button twice, it produced two orders for Microsoft Office H & S 2010. Immediately called and spoke with customer service, resulting in a promise to cancel one order and refund the cost to my bank account. It has now been 16 days and no refund. When I first tried the key code issued, it came up as invalid, Called Microsoft and asked why, they said "that key code was not meant to be used in the USA, and I bet the company that sold you it never mentioned that!" Had to use long over the phone confirmation process and luckily it activated. Where's my refund? (Order #*******)