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Access over 2 billion public records from thousands of federal, state, city and municipal sources
Records Finder Reviews Summary
Records Finder has a rating of 3.6 stars from 8,133 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Records Finder most frequently mention customer service, easy access and background check. Records Finder ranks 4th among Government Records sites.
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I would like to cancel this subscription I only needed this one report
Keep getting charges on my card when. I cancelled many times they say it's cancelled then next month billed again
Hello Ashley,
I'm sorry to hear that you keep on getting charged despite canceling. The account under this email address has been canceled since 2021. I've tried locating another account using your full name and was able to find one under a different email. I've checked and cannot see any cancellation request for that account. As a courtesy, I went ahead and canceled the account for you. I have also processed three refunds of $19.95. Please expect the funds to reflect in 3 to 5 business days.
If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Had a great experience with customer service. Got the information I was looking for. They were able to cancel the service and reimburse the monthly fee since we no longer needed to use it.
Hi Stephanie,
That's great! I'm happy to hear that you're satisfied with customer service. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Didn't have what I needed. Was under impression would have it. Only reason I signed up
Hi Robbi,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I liked how fast I got the report, but it didn't include the info. I wanted.
Hi Julie,
We're sorry to hear that the report you received was incomplete. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Kept getting low balance on my ez pass and we don't use account. Well our youngest son passed away couple years back and his ex girlfriend has been using on our dime. We wouldn't of known if not for SUREJABBER.
Hello Terry,
We're sorry to hear about your son. I know how sad this must have been for you. But we're glad that you found what you were looking for. If you need further assistance, please don't hesitate to let us know. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Hi Curtis,
We're happy to hear that you were able to find the information you were looking for. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Thank you for all the help n your service stay safe have a bless day.
Hi Guadalupe,
You're welcome! We're happy you're satisfied with the service. We hope that you will also recommend us to others. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
She was great she was very helpful concerned and considerate and took her time and very nice
Hi Darlene,
Thank you for your kind words. We're happy to hear that you were satisfied with customer service. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. We hope that you will also recommend us to others. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I'm a Canadian and was looking at results for Canadian individuals at canadarecordsfinder. Two reports were generated and were advertised as available if I paid $4.95 to view them. I paid and was redirected to the US site with no option to view the Canadian reports. **If Canadian reports are unavailable, please do not advertise them for sale.**
Fortunately, your support staff (Cath) was very helpful and refunded the charge immediately. I'd give her 5 stars out of 5.
Hi Stephanie,
We sincerely apologize for what happened. Recordsfinder currently does not offer International Searches at this time. I will raise this with the right department and have it fixed. I'm also happy to hear that Cath was able to help you out. I'll make sure she reads your comment; this will surely make her day.
If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Hello Bj,
Thank you for taking the time to give us a review. We're happy to hear that you were satisfied with customer service. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Access to records was quite limited without incurring further expense. I will use my 7-day trial and discontinue usage after that time period is over.
Hi Toni,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Its insanely fast to get results and extremely detailed.
No matter the reason you will get the answers you need.
Customer service is also very helpful if needed.
Hi Ashley,
Thank you for leaving us such an excellent review! We are thrilled that you loved your experience, and the whole team will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Easy and fast, good information, no expensive………………………………….
Hi Flores,
Wow! Thank you for this amazing review! We're happy to hear that you find our site informative and easy to use. We hope that you will also recommend us to others. If you need assistance, especially with your searches, please let us know. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Car has a salvage title, site indicates no salvage records found which is very obviously inaccurate.
Hi Natalie,
We're sorry to hear that you could not find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
It took a tiny bit of trial and error within the site to find the information I wanted, but it was accurate and clear once found. Thank you!
Hi Cody,
We're happy to hear that you found the information you were searching for. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. If you need assistance, especially with your searches, please let us know. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I'm not happy with the fact that I thought I was paying for one report and then was charged a membership
Hi Cristina,
I apologize for any confusion; however, on our checkout page, before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership, are provided and must be approved/acknowledged for the purchase to be completed.
We can confirm that your account has been canceled. Rest assured, our company will no longer bill you. Please let us know if you need further assistance, especially with your searches, and we will be more than happy to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
After I used record finder one time I forgot to cancel the subscription. So the extra charge showed up on my account. I called customer service and she was very pleasant and canceled the account and said that she refunded the extra charge.
Hi Annette,
Thank you for sharing your experience. We're happy to hear that you're satisfied with the assistance. I can confirm that your account is canceled, and the charge of $19.95 was refunded. Please expect the funds to reflect in 3 to 5 business days.
If you need further assistance, please don't hesitate to let us know. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Did not find the person I was looking for. Please cancel/delete my subscription. No further searching at this time. Thank you.
Hi Barbara,
We're sorry to hear that you could not find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
In the meantime, I can confirm that your account is canceled; our company will no longer bill you. We look forward to hearing from you! Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Is my experience needless to say was very very very bad. The reason being is before I paid any money whatsoever your site said you had information that I was looking for on the specific person I entered. Then after the fact of me paying money for a week subscription when I opened up the search there was no such finding?
I want my initial payment back if I do not get it I will report you to consumer reports and the BBB
Hi Lori,
We sincerely apologize if you could not find the information you were searching for on our site. I noticed that you've reached out via phone to our customer service. Upon checking, I see that we have sent the report you needed to your email address. Please let us know if you're still not satisfied with the information, and we'll be more than happy to help you further.
Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cynthia,
Thank you for your review. I can confirm that your account is canceled. Rest assured, our company will no longer bill you. If you need assistance, especially with your searches, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315