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Access over 2 billion public records from thousands of federal, state, city and municipal sources
Records Finder Reviews Summary
Records Finder has a rating of 3.6 stars from 8,132 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Records Finder most frequently mention customer service, easy access and background check. Records Finder ranks 4th among Government Records sites.
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My problem was fixed within matter of minutes. Customer service is top tier
Hi Santia,
We're happy you're pleased with customer service. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I contacted support team for asking to cancel billing.
Hi Thu,
We're happy you're pleased with the assistance you received. We'll ensure she reads your feedback; this will make her day. Have a wonderful week ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Cancel this immediately. They fraudulently and deceptively charge your credit card.
Hi Sara,
Thank you for taking the time to leave us your feedback.
We offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly for $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms, as well.
Our Terms of Service are also available at https://recordsfinder.com/terms/.
I can confirm that your account has been canceled. And as a courtesy, we have processed a refund of $24.95. Please expect the funds to reflect in 3 to 5 business days. If there's anything else we can help you with, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Dexter was a complete pleasure to work with. He answered my questions politely and was so helpful!
Hi Anniesha,
Thank you for your kind words. We're happy you're pleased with Dexter's assistance. We'll ensure he reads your feedback; this will make his day. Have a great weekend, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Very short wait time for the call. I told the agent i wanted to cancel and she did not try and force me to keep it. Which is great! It was easy to cancel and she even offered other ways to use this site before my subscription ended.Wonderful customer service! And the information I got from this was extremely helpful!
Hi Tenika,
Thank you for the awesome review! We're happy you're pleased with the information and assistance you received. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
The person was very helpful and reliable. Excellent customer service.
Hi Paulina,
Thank you for your kind words. We're happy you're satisfied with the assistance you received. We hope to work with you again in the future! Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Hi Raudel,
You're welcome! We're happy you're pleased with the service. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I paid $2.95 for what I thought was a one time purchase and ended up being billed $24.94 a week later. I had absolutely no idea I had paid for a trial to an automatic subscription. I called support where they immediately answered and were able to process my refund within minutes.
Hi Emma,
Thank you for taking the time to give us a review. We're happy you're pleased with customer service. We hope to work with you again in the future. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I used Records Finder to look up a driver who exhibited road rage on March 24th. The service worked perfectly and identified the vehicle. What I didn't realize is that it is a subscription service so you do need to cancel within seven days otherwise you will be set up on a reoccurring monthly charge of $24.95. I just caught that I was charged for two months of service I did not use. When I contacted the company, Alleah, the Customer Service Representative was super helpful and was able to get an exception and refund my American Express. She was professional and very helpful. I would recommend Records Finder to others who may need a similar service in the future.
Hi Christine,
Thank you for this amazing review! We're happy you're pleased with the information and assistance you received and that you will be recommending us to others. We work hard to meet expectations like yours; and we're delighted we hit the mark for you. Have a fantastic weekend, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Even though I was extremely angry and hard to deal with the representative that helped me was very understanding and transparent
Hi Lindsey,
Thank you for your feedback! We're happy you're pleased with the assistance you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Very nice service with excellent Customer Service. - Thank You
Thank you for this awesome review, Bruce! We're happy you're pleased with the assistance you received. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I was happy with the info provided. Now, I am trying to sign in again but I'm not getting through
Hi Lisa,
I'm sorry you're having trouble logging in. We would love to help you further. Please give us a call or send an email to [email protected]. Rest assured, we're here to help.
We look forward to hearing from you,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
To the point regarding why I called.
Very courteous and willing to help
Wish others had this kind of employee
Hi Amy,
Thank you for this awesome review! We're happy you're pleased with the assistance you received. We'll ensure he reads your feedback; this will make his day. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Customer representative was helpful and prompt in cancelling my service and refunding me the charged amount. Thanks!
Hi Cameron,
We're happy you're pleased with customer service. We'll ensure he reads your feedback; this will make his day. Have a great week ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Was very helpful and very polite.Explained everything to my understanding,an fast service.
Hi April,
Thank you for taking the time to share your experience to the community and us. We're happy you're pleased with how helpful and polite customer service was. We work hard to meet expectations like yours; and we're delighted we hit the mark for you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
The girl on the phone was awesome and very helpful and friendly
Hi Richard,
Thank you for your kind words! We're happy you're pleased with the assistance you received. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Easy and helpful, she understood what was the problem and figured out how to fix the problem, didn't take more than 5 minutes, when other time before I called and takes longer with no results.
Hi Giuseppe,
Thank you for your kind words! We're happy you're pleased with the assistance you received. We work hard to meet expectations like yours; and we're delighted we hit the mark for you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Fast site for background check didn't take but a few days to process mine
Hi Carly,
Thank you for this excellent review! We're happy you found the information you were looking for. We hope that you will also recommend us to others. Have a fantastic week ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Excellent customer service support. Fast paced and knowledgeable.
Hi Kizzy,
Thank you for your kind words. We're happy you're pleased with customer service. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Amy,
We're happy you're pleased with the assistance you received. We hope that you will also recommend us to others. Have a fantastic week ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315