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RecordGone

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

RecordGone.com is a division of The Law Firm of Higbee & Associates, a national law firm. Because of our attention to customer service and the quality of our services we have an "A+" rating with the Better Business Bureau. ShopperApproved.com has awarded RecordGone.com 4.9/5 stars with 1169 positive reviews and counting. We have recently received a Client’s Choice Award from Avvo due to our superb feedback. All of our attorneys are licensed by the state, graduated from top law schools, and have great reputations.

Our law firm is about people. It is about knowing that there are few things more rewarding than helping people get the most out of their life. The members of this law firm are blessed to be able to make a difference for scores of people each month.

To put our service within the financial reach of the most people possible, we had to do things differently. We started by hiring people who shared our passion for giving people a fresh start. Then we empowered them with ...


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RecordGone Reviews Summary

The company has cultivated a strong reputation for professionalism and effective communication, with many customers expressing satisfaction with the expungement process and the support received from staff. Clients frequently commend the friendly and responsive nature of the team, which instills confidence and eases concerns during what can be a stressful experience. However, some reviews highlight service delays and a desire for more comprehensive guidance on federal records, indicating room for improvement in these areas. Overall, the sentiment is overwhelmingly positive, showcasing the firm's commitment to helping clients regain control over their lives.

This summary is generated by AI, based on text from customer reviews

service
14
value
12
shipping
6
returns
6
quality
18
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Nevada
1 review
1 helpful vote
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If I knew it would have been this easy, I would have done this months ago. Painless so far and I look forward to doing business.

Date of experience: February 21, 2023
Arizona
1 review
0 helpful votes
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Information
February 21, 2023

Helped with all questions
Helped with all questions
Helped with all questions

Date of experience: February 21, 2023
California
1 review
0 helpful votes
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The service was completed to perfection! Thank you Recordgone for all of your help!

Date of experience: February 20, 2023
California
1 review
0 helpful votes
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Jose was wonderful, it was a fast and easy process you made feel comfortable about this situation

Date of experience: February 20, 2023
Texas
1 review
0 helpful votes
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Ms. Brittany Cooke
February 18, 2023

Brittany Cooke was very professional and a joy to work with, she is very professional. She knew exactly what services I needed. She covered all of the information in a way that I could understand. Brittany is a real credit to your Law firm; she is one of the main reasons I chose Higbee and associates. I wish you well Brittany.

Date of experience: February 18, 2023
California
1 review
0 helpful votes
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Jason was very helpful and explained the process well. I like that the service is done online as it is more convenient.

Date of experience: February 17, 2023
Washington
1 review
0 helpful votes
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Great information!
February 16, 2023

Ms cook she excellent information! Abut my cases I will thinking about it to for information she told me about my cases

Date of experience: February 15, 2023
Florida
1 review
0 helpful votes
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Law Firm Customer Service Review
February 15, 2023

Elizabeth Lind was very helpful with my inquiry today. She was competent, professional and courteous. She would be a great asset to any organization.

Date of experience: February 15, 2023
Nevada
1 review
0 helpful votes
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All questions that I had were answered
February 11, 2023

All questions that I had were answered. I appreciated everything and everything was good for me! I'm excited with this service!

Date of experience: February 10, 2023
California
1 review
0 helpful votes
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Jose answered all my questions and gave me clarity of the process there was no question he didn't know the answer to.

Date of experience: February 10, 2023
California
1 review
0 helpful votes
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Painless process excellent customer service by Jose.

Date of experience: February 10, 2023
Alabama
1 review
1 helpful vote
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Professionalism at its best
February 9, 2023

Elizabeth was excellent about explaining everything to me in detail. I give here ten stars, what a professional. You can't go wrong with Record Gone. What a relief!

Date of experience: February 9, 2023
California
1 review
2 helpful votes
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Missouri
March 6, 2023

So an expungement would clear you in your state (Missouri) but not through the ATF, so you can't go buy a gun or possess it, so what's the point of getting expungement?

Date of experience: February 3, 2023
Nevada
1 review
0 helpful votes
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It was an easy experience so far working with the firm and getting it set up. Going forward I have a sense that things will work out smoothly.

Date of experience: February 3, 2023
Nevada
1 review
0 helpful votes
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I found this service to be very helpful, very easy! It was a great overall customer experience.

Date of experience: February 3, 2023
California
1 review
0 helpful votes
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Jose answered all my questions in an easy way to understand.

Date of experience: February 3, 2023
Michigan
1 review
0 helpful votes
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Highly satisfied with the presentation delivered and look forward to favorable results

Date of experience: February 3, 2023
California
1 review
0 helpful votes
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Jose was very helpful and answered all my questions.

Date of experience: February 1, 2023
California
1 review
0 helpful votes
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Mr. Jose was prepared and answered all my questions.

Date of experience: February 1, 2023
Nevada
1 review
1 helpful vote
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You stole me from another law firm
February 1, 2023

You stole me from another law firm. Stephanie was able to answer all my questions and gave me a better offer. The response time is great, too, and a lot faster!

Date of experience: February 1, 2023