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From the business
RecordGone.com is a division of The Law Firm of Higbee & Associates, a national law firm. Because of our attention to customer service and the quality of our services we have an "A+" rating with the Better Business Bureau. ShopperApproved.com has awarded RecordGone.com 4.9/5 stars with 1169 positive reviews and counting. We have recently received a Client’s Choice Award from Avvo due to our superb feedback. All of our attorneys are licensed by the state, graduated from top law schools, and have great reputations.
Our law firm is about people. It is about knowing that there are few things more rewarding than helping people get the most out of their life. The members of this law firm are blessed to be able to make a difference for scores of people each month.
To put our service within the financial reach of the most people possible, we had to do things differently. We started by hiring people who shared our passion for giving people a fresh start. Then we empowered them with ...
RecordGone Reviews Summary
The company has cultivated a strong reputation for professionalism and effective communication, with many customers expressing satisfaction with the expungement process and the support received from staff. Clients frequently commend the friendly and responsive nature of the team, which instills confidence and eases concerns during what can be a stressful experience. However, some reviews highlight service delays and a desire for more comprehensive guidance on federal records, indicating room for improvement in these areas. Overall, the sentiment is overwhelmingly positive, showcasing the firm's commitment to helping clients regain control over their lives.
This summary is generated by AI, based on text from customer reviews
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They answered my questions free of charge and were sincerely very nice people. I would highly recommend
You guys are so full of $#*!. You ask what state and what court, state or federal and without knowing what kind of felony someone has you automatically say they are eligible?
Are there really that many idiots out there to believe your BS.?
SMH
Jose was very thorough and answered all my questions
Elizabeth she was very helpful and very nice
Best law form person I ever talked to
Jose was straight forward and honest and that's why I give him a 5 star rating
Jose answered all my questions about the process and benefits. Great customer service.
Brittany Cook was very pleasant. Explained the process clearly. Online portal details all information including a transcript of my phone call.
Jose was very knowledgeable and was prompt was the information
Jose was very informed and very helpful and non judgmental made me feel that there is hope. I would give him a 11 star rating
I would rate Jose customer service as a 10 star rating. He was amazing
Jose was extremely help, straight to the point and great information, the process was easy.
It was much easier than what I thought it would be!
I think everything was explained very well. Thank you very much for everything.
Everything has been pretty quick and thorough so far from signing up on a weekend. I am pretty satisfied so far.
I felt ok about speaking about my issue. I will wait and see how everything goes.
Stephanie was very thorough and outgoing. She made me feel very comfortable.
Jose was great! He was patient and explained everything in detail and his demeanor was very calm and polite. He gets a 6 star review!
I was very satisfied with the service Jose offered
Jose was very friendly snd very clear on the process and made it easy to get started
Stephanie was very thorough. She knows her job well and made the process very easy. I was nervous at first, but she was very helpful, answered my questions, and I'm looking forward to the process!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members