On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
RecordGone.com is a division of The Law Firm of Higbee & Associates, a national law firm. Because of our attention to customer service and the quality of our services we have an "A+" rating with the Better Business Bureau. ShopperApproved.com has awarded RecordGone.com 4.9/5 stars with 1169 positive reviews and counting. We have recently received a Client’s Choice Award from Avvo due to our superb feedback. All of our attorneys are licensed by the state, graduated from top law schools, and have great reputations.
Our law firm is about people. It is about knowing that there are few things more rewarding than helping people get the most out of their life. The members of this law firm are blessed to be able to make a difference for scores of people each month.
To put our service within the financial reach of the most people possible, we had to do things differently. We started by hiring people who shared our passion for giving people a fresh start. Then we empowered them with ...
RecordGone Reviews Summary
The company has cultivated a strong reputation for professionalism and effective communication, with many customers expressing satisfaction with the expungement process and the support received from staff. Clients frequently commend the friendly and responsive nature of the team, which instills confidence and eases concerns during what can be a stressful experience. However, some reviews highlight service delays and a desire for more comprehensive guidance on federal records, indicating room for improvement in these areas. Overall, the sentiment is overwhelmingly positive, showcasing the firm's commitment to helping clients regain control over their lives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Just wonderful. So patient and providing attention and information
It's been really easy to sign up so far. Stephanie was very informative and answered all of my questions. I'm certainly satisfied up to this point.
You all did a good job of outlining the process, I found you to be responsive, and I found the final product to be comprehensive. The communication was on point.
Now that I am an active client, I'm very satisfied with the communication and the experience. Now that I understand the system with the online account and that I am more active, I am very satisfied.
Glad someone is finally able to help me and I am excited to get this done and over with.
Very thorough and Stephanie was able to answer almost all of my questions. I wish they had a little more information to steer me in the right direction as far as federal records. If they could offer more clearance options for federal records and were a one stop shop for everything, that would be awesome.
You are the best ever, you made me feel so conformable and confident ways was great. Once again, thank you for caring. Jim Rizzo Sr *******700
You were really quick and I am satisfied with your customer service
You were on point and every question that was asked good information was given. You made everything simple and easy
Simple, easy, and exciting because I am ready for this to be gone!
So far, I am really happy with everything since I am looking for jobs. I do love that I can check on my file and I call in when I need anything else.
Everything has been professionally handled every time I called every time I have worked with you, everything has always been A+. For Crissy Hardin.
I simply can't speak highly enough about RecordGone. They did what they advertised and more! Brilliant!
It was a great experience! Fast, easy and simple! Everyone did their job correctly and I did not run into any issues at all! Such a smooth process!
The best part of this customer service interaction was Honesty.
Everyone has been very knowledgeable and updated me with information. I didn't know any of this before I called so it was very helpful!
You were very knowledgeable about the background check removal process and the process it self was easy.
Very Good service and professional. This is something that i need of my life. I experienced what i want.
I greatly appreciate and thank you all for such a great service. I appreciate Stephanie's sincerity, honesty, and help. If it wasn't for you guys providing something like this, people who have changed and rehabilitated themselves would be with less hope.
It was an easy process to start with Higbee and good customer service
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account