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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Massachusetts
1 review
0 helpful votes
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Call Back? What Call Back?!
June 18, 2021

Called on a Saturday looking for some installation help for a tri-fold tonneau. No tech reps on Saturday. Promised a call first thing on Monday. I am still waiting for the call and it is early Wednesday morning. Call? What Call?! A neighbor who owns an auto parts business helped me.
I still have alot of accessories to purchase and there are alot of accessory businesses out there...

RealTruck attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 18, 2021
New Jersey
1 review
0 helpful votes
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Tonneau covers
June 18, 2021

Drew was extremely knowledgeable and helpful with my order. Made the purchase experience painless.

RealTruck attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 18, 2021
Washington
1 review
0 helpful votes
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Nice and easy
May 18, 2021

Very happy with sales rep Ashleigh, she described exactly what she needed from me, I sent the info and the parts are on the way!

Date of experience: May 18, 2021
Melissa H. — RealTruck Rep
over a year old

Hi Douglas, it's great to hear about your experience!

Iowa
1 review
0 helpful votes
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Stainless steel rocker panels
May 18, 2021

Associate was very knowlegable and helpful. Item shipped same day as I ordered. I have purchased items from Real Truck twice before this and I woud recommend them highly

Date of experience: May 18, 2021
Melissa H. — RealTruck Rep
over a year old

Hi Larry, thank you for sharing your experience!

Michigan
1 review
0 helpful votes
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Three of the four packages Arrived on time. Fourth package took a tour of the country before being delivered. Arrived on time. Fourth package took an extra week to arrive and it arrived opened. Real Truck needs to change their carrier service for the sake of the customer.

Date of experience: May 18, 2021
Melissa H. — RealTruck Rep
over a year old

Hello Kurt, thank you for sharing your feedback! We believe in accepting all feedback to improve our services for our customers.

Georgia
1 review
0 helpful votes
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Bed cover
May 18, 2021

A sales associate helped me find the correct cover for my truck, it is a perfect fit

Date of experience: May 18, 2021
Colorado
1 review
0 helpful votes
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Tonneau cover
May 18, 2021

Arrived in only 2 days easy to install &looks great.

Date of experience: May 18, 2021
Wisconsin
1 review
0 helpful votes
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Great experience
May 18, 2021

The person I spoke to was very personal, knowledgeable and professional. She was very helpful in finding the best product for my needs.

Date of experience: May 18, 2021
Texas
1 review
1 helpful vote
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I made my first call to get product info and pricing, that took at least 20 minutes. I asked for the Reps name so when I call back I could ask for the same person and not have to repeat everything twice. Just to reach my Rep took over 5 minutes to get him. Then to complete my order it took at least another 25 minutes because the Rep. Made several errors and other processing mistakes.

This was a very frustrating experience and not sure I would order again.

RealTruck attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 18, 2021
California
1 review
0 helpful votes
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Bruce Pileggi
May 18, 2021

Very knowledgeable Excellent on the phone very easy to go over details

Date of experience: May 18, 2021
Indiana
1 review
0 helpful votes
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Excellent and informed staff. Very helpful and instant invoices with tracking once parts are shipped!

Date of experience: May 18, 2021
Maryland
1 review
0 helpful votes
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I was told 5 to 6 weeks for the color I wanted, but i could get black in less than 2 weeks. So I chose black, and then received notice that it would ship in 4 weeks.
So I then had to call in to ask why 4 weeks. I was put on hold, and then when they picked up, they said it would ship within the next 2 days.
I hope it ships as i was told!

Date of experience: May 18, 2021
Texas
1 review
0 helpful votes
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Good personal
May 18, 2021

Mix up on order and address but cleared it up fast

Date of experience: May 18, 2021
Arizona
1 review
0 helpful votes
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I called with questions and spoke with a Brandi R. Who answered all my questions then professionally, helped me place my order. Thank you very much!

Date of experience: May 18, 2021
New York
1 review
0 helpful votes
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Extremely helpful
May 18, 2021

I'm a New truck owner.
Alex on the phone was extremely helpful. He answered all my questions. He went above and beyond and even contacted a manufacturer on my behalf. I would call him any day for more help and questions. RealTruck must be a great company. Alex's direct line is definitely saved in my phone.

Date of experience: May 18, 2021
New Mexico
1 review
0 helpful votes
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Truck Bed Cover
May 18, 2021

Finding a truck bed cover was super easy and the website was user friendly. Victor was awesome and helped me make sure I chose the correct cover.

Date of experience: May 18, 2021
Texas
1 review
0 helpful votes
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Excellent Customer service
May 18, 2021

CSR had up to date information on my truck. He was able to give me precise information for part I needed.

Date of experience: May 18, 2021
Arkansas
2 reviews
0 helpful votes
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Best price, fast delivery.
May 18, 2021

The sales person was very knowledgeable and helpful. Not pushy and very patient with all my questions. I shopped around a lot, locally and on line. Real truck had the best price, by far.

Date of experience: May 18, 2021
Texas
1 review
0 helpful votes
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Great!
May 18, 2021

That guy on the phone was awesome. I wish everyone had customer service folks like that!

Date of experience: May 18, 2021
California
1 review
0 helpful votes
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EASY
May 18, 2021

I ordered a truck bed cover and called the number and had a very helpful gentleman get the right cover and made the whole transaction so simple! Thank you for the great service!

Date of experience: May 18, 2021