Raymour & FlaniganReviews 61

We will never purchase from Raymour & Flanigan again and will also be telling everyone we know to avoid at all costs. My husband and I purchased a bed from the website at the end of October. The online listing did not mention it was a special order bed - it only said the bed would arrive by December 4th at the absolute latest. On December 4th - no bed and absolutely no update on when we would get it. We called customer service several times only for them to tell us they had no ETA so we could be waiting for weeks. Several days later we finally decided to give up and ask if we could cancel the order so we could start looking elsewhere. Of course, at that time the customer service agent was able to magically make the bed appear and told us it was delivered to the warehouse and would be ready for shipping mid-December. We schedule the delivery date for 12/14 and despite the email confirmation saying we would receive a tracking number on the day of delivery, we never received one. We blocked off our morning from work to be available for the delivery only for them to never show up. No email, no call, nothing. When I reached out to customer service, they told me the bed was missing parts so they decided to delay the delivery and asked me to reschedule. I patiently rescheduled to 12/17 and again no tracking number was sent. When the delivery folks finally arrived with our bed and opened all the boxes in our room, they told us that there were missing parts - AGAIN. They refused to go look for the missing parts in the truck in case they fell out because they noticed the package was ripped from the morning, meaning they knew it probably fell a long time ago. Why did they even bother delivering it if they knew this? They called a supervisor who refused to provide us next steps or give us an ETA on when we could receive the parts. Not a single person could tell us what we should do so that we did not have to sleep on the floor any longer. We asked them to take the bed back and give us a full refund and are now stuck without a bed and back at square one because we are so fed up with this extremely incompetent company. DO NOT PURCHASE FROM HERE!

Waited 3 days for delivery. Then waited 3 full days for the pickup of incorrect merchandise. DO NOT BUY ANYTHING FROM RAYMOUR & FLANIGAN.

Go somewhere else. I bought tons of money in furniture. I furnished My whole home when We moved in and My Mother furniture. We didn't even have the furniture a month and the chairs started falling apart! Springs popping out, legs breaking off. Now all a sudden, they don't have parts. They want to credit Me only 90$ a chair and the away My warranty. I paid good money for the 5yr platinum warranty on every piece of furniture. So I feel like I'm being screwed over. Now I have the fork out more money for replacement chairs and lose My warranty I paid for? That doesn't seem fair. It's not my fault they sell junk! Dont waste your time.

Worst sofa we could have bought for the price we paid. Cushions are of poor quality with inadequate support. Its nothing like what they have in store on display. We complained about it the very first day after it was delivered, they sent someone, he inserted a layer of form into the cushion claiming thats the only thing they could do. Such patch fixing doesn't help at all because it makes support along the edges worse (that was non existent in the first place), cushions are now out of shape, sofa is extremely uncomfortable to sit. Poor product and poor customer support. And its not cheap. We wont recommend Raymour and Flanigan to anyone.

Purchased all of my furniture for my home from Raymour and Flanigan with the platinum protection plan. Afree a week of having my dining room table the wood started peeling up from the center planks where you would attach the table leaf. I called the customer service line to have them come out and look at the table they came out looked at the table told me that they were unable to fix it and there's clearly something wrong with the table because it should not be doing that meanwhile I had the table for one week I didn't even barely use it yet there was no water on the table or anything that would make me have a reason to believe something happened to the table other than it was poorly made. Customer service calls me letting me know that they are going to be replacing the table top I say that's great she told me I did not have to replace it right away and then I could call back when I was ready. Covid happens I called back they tell me they're no longer coming out because of Covid so I waited until a couple months past and then I called back again and they tell me they're no longer replacing the table. This is disgusting customer service and a rip off with poorly made furniture. Buyer beware! I wouldn't buy my mother a birdhouse from Raymour and Flanigan if it came down to it.

I visited R&F today with hopes of purchasing some new furniture. The sales person Mary was very pleasant, I had dealt with her before and was very satisfied at the outcome. Upon finalizing the sale of the furniture I remembered I had an issue with the 5 piece leather recliners I had purchase along with the maintenance warranty. I mentioned to Ms. Sanchez ( customer rep) that the back were peeling. She looked up my name and proceeded to tell me the warranty agreement had expired.( it was for 5 years) But they can send someone to see what they could do but it will be 90.00 service charge. After showing them the pictures of the peeling chair she said they would have to investigate, which could take 24-48 hours. Between her and the manager( Eric, Davis) trying to figure out what to do I'd have to say 40 mins were wasted and my main question remains unanswered which is, How can something that's suppose to be genuine leather start peeling?
No, I'd have to say they have 24-48 hours to fix this. I paid for leather, not pleather.

I received the chair that I ordered on May 1st. I sat in the chair with the pillow that it came with and it seemed to be fine. When I took the pillow off I notice a defect ( A BIG GAP) between the bottom cushion and the attached cushion. I then sat back on the chair and it made a popping sound. When you sit in the chair and get up the popping noise is clearly heard. There is also a noticeable gap between the top attached cushion and the bottom cushion. A technician from Raymour came out and took pictures of the chair with no one sitting in it and of course, you cannot see the wide gap or experience the popping sound from the chair when no one is sitting in it. He informed me that a supervisor will review this and get back to me. So far I have not heard anything until I called on July 13th and someone finally answered the call. Please be advised that when you call *******484 you must try about 6 or 7 times because you will get disconnected. This is terrible customer service! I spoke with Shannon and Leonia and asked them both who was the president of Raymour and what was the corporates address. Surprisingly, they both did not know the answer to this question. All employees should know the president and the corporate address. I was told, if I needed that information, I would need to google it! I just don't understand why employees don't know this information for God's sake, your work for the company.

Shannon stated that the technician found nothing wrong with the furniture and I was shocked to hear this because he clearly saw the large gap and heard the popping sound. He suggested that they may fill it in with more cushion? What the What? I do not want a refurbished chair. I paid for a brand new chair and expect it to be in good condition. I either want it replaced or my money back. Furthermore, I was told that all the chairs are made like that. All chairs do not have a wide gap and do not make a popping sound when sitting and getting out of a brand new chair.

The name of the chair is Densmore sku # *******

I purchased a queen size bed from R&F. It has been less than an year and already two visits from the technician. It's a piece of crap that they are selling. The customer service is RUDE AF. They will make you regret your decision to purchase from them. I'll just throw this bed and waste my $1000. Please don't purchase from them. You will REGRET IT

I've ordered $10,000 worth of furniture from Raymour and Flannigan since March of this year. Deliveries came in 2 separate shipments (still pending the 3rd one) which I should mention arrived about 2 hours late past the 3hour time frame I was provided. But, I understand things happen. NOW today... ottoman I waited 3 months for which was a "special order" to match the couch I purchased arrived and it was the wrong color. I spoke with a manager who was very unapologetic and stated that "that was a mess up from the factory and that special order is no longer available". So I questioned why I was able to special order it and he stated "well it was available when you ordered it but now it's not." So to summarize, I ordered something that was a special order and waited for 3 months for its arrival and since they couldn't produce it, they just sent me a different color in hopes that I wouldn't notice. All he offered me was a refund and took the delivery fee off of my next purchase. In addition, I also ordered a special order chair that was promised to me in 10-12 weeks. And when I called to check on the status of that chair, they told me it wouldn't arrive until September-October which would be approximately 24 weeks. But if I hadn't called to check on the status then I would have never known. The worst customer service I have ever experienced especially with such a large purchase.

My experience with the Waterbury, CT store has been very disappointing. The customer service is lacking in communicating with customers about the delays in delivery. Two of the managers (Sarah and Lewis) lacked empathy towards our five months of waiting for our couch to be delivered. We were told the couch would arrive in two and a half months. No one called to tell us it was not arriving on time. We called several times. Managers and customer service gave us different dates on when the couch would arrive. No one reached out to us to let us know of the delays. We will never go the the Waterbury store for furniture again :(

When I bought a very expensive reclining leather sofa and love seat, I would have given a 5 star review. The salesman was great. However 18 months later I would give them 0 stars if I could. My power reclining couch does not work and there is no replacement parts to fix it. So with the warranty they will credit for the couch replacement but not love seat. Credit is only good for 14 days and they have been rude and want me to make an appointment to pick out a new couch that will not match my love seat. I will never buy from them again and I will disuade anyone I know to not buy from them.

I ordered a sectional in November of 2020. Was told I would receive it in March of 2021. At the end of March I reached out to them and was told the company that makes the couch located in California had trouble getting the material I ordered. The couch was not even made yet. Maybe it would be shipped in April and they would stay in touch with me. It is now the middle of April and I have not heard a word from them. No communication. I am so disgusted I can't even think about reaching out to them.

It is an awful company, unreliable delivery service from Newington, CT store, poor communication, misleading information. Don't buy there is you can go elsewhere. Bill Seymour

THE WORSE PLACE TO SHOP FURNITURE, I WILL NEVER SHOP THERE AGAIN I WILL NOT RECOMEND ANY FRIENDS OR ANY OF MY FAMILY... IF YOU BUY YOUR FURNITURE THERE, DON'T BUY WARRENTY DON'T EXIST... PLEASE... DON'T BUY NO WARRENTY, I BOUGTH MY LEADER SOFA AND SINGLE CHAIR AT THAT TIME I DID PURCHANCE AFTER YEARS OF USED SOME AREA FATED SO WE VISITED SAME PLACE WERE PURCHANGE MY FURNITURE, THE CUSTOMER AGENT WHO HELP US... TOLD US A INFECTION WILL BE DONE. THE PERSON WHO CAME TO INPECT THE SOFA AND THE CHAIR ALL HE DID WAS SPRAY IT AND THAT IT. HE SAID THAT ALL HE CAN DO NOTHING MORE! WHAT A WASTE OF MONEY... PLEASE DON'T WASTE YOUR MONEY!

This is been the most infuriating company in the planet to deal with! Firstly we bought a sofa and loveseat 3 years ago, which only was comfortable for a couple months. With the platinum protection we also purchased, we had a technician come out literally one year after purchase and told us they could not really do much to fix the MANY problems with these two pieces (the problems included sinking cushions, worn fabric, springs popping out of the seat!, sagging supports, etc... after ONE YEAR!) Both my husband and I made at least 6 calls to the paramus NJ showroom to speak with a manager and the manager was always busy so we would leave messages and we never once received a reply. Two years later and several attempts to have our couches fixed, and they finally agreed to replace the furniture. The last technician who came out said these couches were quote embarrassing and unfixable, and he was nearly angry that customer service gave us such a hard time. He said a day or two and we would receive store credit for new couches (which we did not want because we are so disgusted with this company and all of it's facets, but the couches are unusable and three years old, we spent thousands of dollars on them, so I guess replacing them is the only option that could work). I have called the customer service line every day for a week and have not been given one straight answer. One day they blocked my number and we knew they did because when my husband called it went straight to an actual person and when I called about 20 times I kept getting an answer machine and eventually they just picked up and hung up on me a few times! It is becoming personal! Also several emails sent to a customer care rep who told me I would hear from a leader within 2 days... unsurprising I have not heard anything (this all has been ongoing for over a month now). Oh and in the meantime my 2 year old got stuck in one of the couches because of how badly they are disfigured and nearly suffocated! I wish we could go back in time and get proper couches from ANY other store BUT this terrible one. They do NOT stand by their products and they have HoRRENDOUS customer service. It is not only the product they should be embarrassed about, it is the entire company.

I purchased an American Leather sleep sofa ($3000 value including platinum coverage) back in Sept 2015. We used it in Nov for guests. We noticed a tear in the platform that holds the mattress and contacted them. They sent out a repair person who could not repair it. They replaced it with a new sofa and when it came we had the delivery people open the sofa and there was the same tear in the platform. They sent out another repair person who told us it was a design flaw and could not be repaired. We asked the store manger to be compensated $600. He told us that it was too much and would cause the company to take a lose on the sofa. So we told them to take it back and refund us our money. In the process of waiting for refund. They obviously don't know the value of keeping a customer so now we will never purchase from them again. Their lose!

Before moving into my new apartment, I had a vision of getting a new leather sofa. I got the protection plan becouse I thought it would be a good idea. I got The Cole Collection Reclining Sofa which I loved. I noticed that one of the reclinners sat higher than the other. I called The platinum Protection to solve the problem. The tech come in, tells me there is nothing wrong. A couple of years later, The sofa started to rip at the seam. So I called The Platinum Protection to solve this problem. Today the Technition came in today and told me ' That I am using this reclinner more than the other'. I even laid down to show him the differance. He and customer service told me 'Its not under warranty'. Do not get The Protection Plan, not worth $129.95.