RateYourSeats.com

Phone number sends you a text to connect to a chat. CHATTED WITH 8 OF THEIR PEOPLE. Sent me an email saying my tickets were sent already... I never got any type of email to be able to accept my tickets. I ASKED THEM TO RE SEND ME TICKETS. NEVER GOT THEM... I had to buy 2 more tickets from Ticketmaster... Rate your seats tickets cost me 341.68 dollars with no parking pass... Ticketmaster tickets right next to same area were 140.17 dollars with a parking pass... BUY FROM TICKET MASTER... YOU CAN TALK TO A LIVE PERSON OR GO TO TALK IN PERSON TO SOMEONE... WILL NEVER USE THIS SITE AGAIN... SCAM!

I purchased tickets to Chris Stapleton happening in Hershey in August.
It was only after I bought them that I read many negative reviews. I contacted Rateyourseats.com to hopefully get some reassurance that I would receive my tickets in time. They confirmed that I would and not to worry. I bought the tickets yesterday and I have already received them and transferred them to my account. I was very worried after reading the reviews but I am very happy with their responsiveness and how quickly I received my tickets.

I reached out to rateyourseats with help with lawn tickets I bought for a concert next summer. When I e-mailed, they asked for my order number, but I didn't have one because I purchased from somewhere else. I notified them of this, and they were still very helpful and patient with me trying to figure out if I'd be able to sit with my friends who also had lawn tickets.
I didn't buy from them this time, but certainly will try to next time.

I purchased tickets from Rateyourseats for Game 7 of the World Series which wasn't played because the Braves won Game 6. I emailed them that night about a refund and was told it would take about a week. I received the refund in time and was pleased with my experience.

My tickets were sent to my email two days before the concert. I would've liked it if I had them sooner, but they were easy to download to my Apple Wallet and scan for the show. I emailed them about a week after I bought the tickets and they were helpful in explaining that some tickets aren't available right away.
I would feel comfortable using them again now that I know how the delivery works.

They take your money and won't give you a refund even if you purchase tickets months in advance which I did all they told me at Customer Service was you'll get your tickets by the day of the game well I got the tickets the day of the football game but I couldn't take that chance, so I ended up getting a second set from Ticketmaster just so I knew I had seats. This is the worst place I've ever dealt with in my life again they won't even give you a credit if you ask for it. You keep getting a cannned response if you put in a request for help.

I looked everywhere for information about box seats at BB&T Pavilion. There just wasn't anything on the Ticketmaster website or the venue's website. And I really didn't want to pay $200 a ticket to end up disappointed.

I was lucky to find this website which showed where the boxes were and what to expect. We end ended up sitting in Box 3 (right at the front!) and had an incredible night. We got into the VIP club and even had a waitress serve us drinks at our seats. It was a perfect way to spend a night out and not be too crowded in the regular seats.

Order #*******
A fraudster with an active account under the name '-' is using the platforms Rateyourseats.com (merchant) and Ticketmaster.com (fulfilment) to try to get paid for tickets which are not in their possession. I never received my tickets and I didn't have any means of entry that the stadium staff would accept. The seller's ID is shown as '-' and has not provided any means of contact.
This incident violates not only their 100% Buyer Guarantee on Rateyourseats.com "tickets will be delivered on-time and they will be valid and authentic - or your money back" but also the consumer protection laws currently in effect.
More than a month and several long communications later, the merchant refuses to issue a refund, and even refuses to deal with the matter while the charges are disputed with my credit card company.

I purchased tickets to the Saints vs. Pakcers game on opening day of the NFL season and got my seats right away but the game got moved due to Ida. I got an e-mail a couple days after the game was moved and got my money back a few days later.

So it was a Wednesday morning and I see an amazing price on a Mariners ticket for later that afternoon. So I purchased the ticket and waited, and waited, and waited all for no response email with my ticket. I attempted to call this site and after 122 minutes waiting I hang up and email this joke of a company…. Still nothing! I email and call up until the first pitch at the game and then I give up ….

After 2 days they respond with a " we sent the ticket "

But nothing was sent …. So I open a case with PayPal and these punks dispute it on their end and after a month they keep MY money …

So because I paid on a MasterCard I disputed it at my bank level and now there's a FRAUD case now open!

DO NOT USE THIS HORRIBLE SITE!

They take you're money and don't deliver!
They don't tell you that you need a desktop to get their tickets. Then they tell you if you make a mistake, you can't retrieve the info anymore, it's gone. And so is your money. They should be sued to recover our money. Let's file a class action suit and see if we can force them to be more ethical. Am turning them into FTC for investigation. Who's interested?

Stay away! This company seems great with their seat picture they offer you but it quickly turns into a nightmare once they have your money! My purchase turned bad within 24 hours! Very sneaky company complicated ticket transfer requiring a desktop computer special equipment then asking to violate Ticketmasters transfer terms too. Sneaks in some high service charges per ticket over $60! Wow! None of this is upfront! I can't do what their asking to get my tickets and now there's no support on their lines. Nobody answers! Still trying to get a refund. Don't use this company they are not reputable or upfront. Their one star rating says it all!

We have 4 tickets for the Rod Stewart concert at DTE July 23rd this year. It has been rescheduled for next year and they will not refund our money. Its bad enough all the fees they charged us for the tickets was ridiculous I would never schedule a event like this a year in advance. So I can't believe they will not refund our money. I will never buy through this company again.
Signed very angry mad customers!

I was pretty nervous at first about my refund options and process since there really wasn't much information available online. After reading reviews here and a couple of posts on Facebook, I decided to give it a shot (considering I did spend 450 on two tickets and the refund to my concert only went back to the original ticket purchaser). I emailed two emails asking for a refund, providing my contact information and what concert. Within a week, I got an email about refund order (there is delayed processing due to the amount of emails) and I also got my money back too. Smooth effort and made me definitely stress less.

Their 100% refund policy (as what I have seen) only applies to cancelled events.

- Confirm that your event is 100% CANCELLED, not waiting for reschedule or something else. Otherwise you will not get a full refund.
- Email their orders email.

In the email, provide a quick summary of what event got cancelled and mention their "Buyer Guarantee" policy. Include your contact information and most IMPORTANTLY, your order # from when you purchased your tickets. (scroll through your old emails if needed)

Hope this helps others!