RateYourSeats.com

I ordered Saturday Phillies tickets from RateYourSeats.com but received ticket email confirmation that I ordered for Friday's game. They won't work with you to remedy the situation. They recommended re-selling the tickets, but never provided me the tickets. They guarantee delivery or your money back
https://www.rateyourseats.com/is-rate-your-seats-safe-and-legitimate.php. But don't deliver what they advertise.

Spent over 1000.00 $ on tickets for concert in Toronto! I ordered tickets in February and still have not received them concert is getting close! I have expensive hotel booked and am thinking i should cancel hotel reservation and recoop some of my money!

Jul 22 at 10:30 PM
PrintRaw message

Ticketmaster <*******@email.ticketmaster.com>
To: *******@bellsouth.net

Ticketmaster
Luke sent you ticket(s) for Dwight Yoakam
I have been in touch with a few of the customer service people that simply read that they cannot do anything, do not have the ability, and say have a nice day otherwise.

This purchase would have been made through TicketMaster in another window that was open, and all windows were closed until the next day.

Somehow the ALMOST ready to purchase page, executed, before closing. The systems only partially did the job. I received no notification, by computer, or on the phone, or by message. I received no order number, no dollar amounts, no cost breakdown.

The next day I receive an email to ACCEPT tickets(which I have not). I check my charges and see in a row + $1.00 7/23, - $1.00,7/23, + $464.70 7/23. Posting these charges with absoultely no confirmation or documentation provided is unacceptable.

The Terms include, but are not limited to, the following provisions:

"All orders placed on this Site are considered requests until you receive confirmation of the availability of the tickets."

Policy on Ticket Purchases:
Orders:
"You will receive an email promptly after you place your order". "A completed sale does not occur until the seller accepts the order and sends you a notice of confirmation that the order is accepted". Upon the seller's acceptance of the order, your credit or debit card used in placing the order will be charged.

I did not even get costs, or an order number to reference, or dispute. You cannot just post charges on someones charge card.

I may have an equitable solution, I understand you do not control the sellers tickets, and state you cannot refund from them. I am proposing that is you refund your charges, and the amount comes down closer to what I was willing to purchase from TicketMaster, we might be alright with that.
Otherwise, I will be forced to pursue with my credit card company who is expecting a call on Wednesday to start the fraud dispute, and based on me not having ANY information on this delivered to me, except a charge I believe that would work out.

I WANT TO NOW ADD THE RESOLUTION TO THIS REVIEW. I WAS FINALLY CONTACTED AND THEY NOT ONLY AGREED TO MAKE IT RIGHT, BUT THEY ACTUALLY DID BETTER. I i WAA VERY PLEASANTLY PLEASED, NOW WANT TO SAY THAT USING RATE YOUR SEATS HAS BEEND A GOOD EXPERIENCE AGAIN! I CAN ONLY SAY BE CAREFUL WITH THE INVESTIGATING OF MULTIPLE TICKET SELLERS BECAUSE THINGS CAN HAPPEN, AND SUDDENLY YOU HAVE UNWANTED TICKETS

We had great seat location and view of the stage. People in front of you should sit down or buy lawn tickets where they can stand and dance!

Booked tickets to Hamilton in Minneapolis. 4 months in advance. They kept sayign that tickets would be arriving before the events, but at last moment they said that tickets were not available. On top the customer service was not helpful at all. Still waitng to get money back. Considering takign them to court.

First time buying tickets with this company despite questionable reviews. I bought my tickets on a Thursday morning, the only delivery method available was overnight UPS shipping. My concert was Monday in a different state so I figured they would arrive Friday & I would leave town Saturday. Thinking this would all work out but it didn't. Friday morning I notice there's a delay in my delivery due to a "mechanical error" & my tickets wouldn't arrive till Monday around 7pm (concert starts Monday at 6:45 pm in a different state). I immediately contact customer service they made it seem as if were going to help, said they would email me later with an electronic versions of my tickets. Nighttime rolls around no email, I contacted customer service again explain these tickets are rendered useless to me because they will not arrive on time nor will I be in town. They suggest I wait till the next day for updates on the delivery (my flight day) & they will send me an email…disregarding the fact I told them several times I will not be in town Monday. It's Sunday now & I never received an email. Seems like that's what they tell you to get off the phone/ chat line.
Overall it seems they are unbothered, don't understand the gravity of the situation & unable to provide a clear solution to a problem that is out if my hands. They also informed me that I can't get a refund unless the concert is canceled, excuse me? What happened to

" At RateYourSeats.com, we back every order with a 100% buyer guarantee. This guarantee states that your tickets will be delivered on-time and they will be valid and authentic - or your money back."

Long story short, don't trust overnight shipping & don't trust they will help you in a stressful situation. I learned my $300 *******@Keith Hanson you should try to work on your company's customer service if you have this many bad reviews.

Sincerely,
A very upset customer

I just ordered my tickets. Afterwards I came on here and started reading reviews- which made my heart stop! So I called them. The person whom I spoke to walked me through the process. The tickets had already been transferred to my Ticket Master account and I am all ready to go for the concert that is in 5 months. This is my new place to get concert tickets. Thank you so much!

The way they present tickets on the website is very, very deceptive. I purchased tickets that show about 1/2 way up the section. I went back to look at them again within 3 minutes of buying them and they list them in row SRO seats 1-10. I had absolutely no idea what SRO meant and thought nothing of it. It then dawned on me that it may mean Standing Room Only - sure enough that is exactly what it meant. I have never heard of SRO for a sporting event and especially in the middle of the section. It ends up it is not in the middle of the section it is actually in the top row. I called and spoke with a rep from this company and spent 20 minutes talking to them. Even though this was completely deceptive advertising and I called them immediately they refused to reverse this transaction and/or exchange them for other tickets. Horrible and completely unethical. FYI - this was a purchase for a game 60 days from now - not like this was a last minute situation where the seller could be damaged.

REVISED: After writing 2-3 reviews on different sites they responded. I sent them the information I based my purchase on and they agreed it was not accurate and they changed it on their website. They also issued me a full refund. Thank you RateYourSeats for having integrity. I just wish I had not been treated so poorly by your phone agent when I called.

Purchased tickets for Kenny Chesney concert prior to covid only to have it postponed two years. Fine…concert finally happens, we attend with our rate your seats.com tickets to be escorted to guest services because the tickets are fake/scalped. BS on the 100% guarantee. I've been talking to customer service nearly every day since then and emails they claim will come, never do. They are giving the run around and I've given up hope that I'll ever see our money back. Reporting to BBB as well now. Avoid at all costs!

This is the only place that would show the view from behind the stage for a Billy Joel concert at MSH. So happy I was able to get an idea before I bought tickets. Turns out they were great seats and much closer than other seats in the same price zone.