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I've never used this site before. I selected 2 tickets to a Pittsburgh Pirates game at PNC Park. The listed ticket price was $87 each. No indication of the add-on charges. I found the seats I wanted and ordered from my iPhone. I completed the checkout info and hit ORDER. Instead of the usual confirmation showing the full total, I was taken immediately to rate-us page. I found out that I was being charged $219.82 from the email confirmation. That's a 26% surcharge, which I would not have accepted. I got on a live chat with a service rep, explained what happened and asked that my purchase be cancelled. All I got was standard blather about giving their customers the best experience but tough luck, you can't cancel. The rep even said "we understand that people's plans change" -- huh? BUT, if I wanted my money back all I had to do is use their site to resell my tickets!
Needless to say, I don't recommend using RateYourSeats.
Amazing seats, great price, tickets were transferred quickly.
Hi Jillian,
Thanks for taking the time to leave a review. We're happy to hear we were able to help you find great seats for a great price and we hope you enjoy the concert! If we can provide any additional assistance, we can be contacted directly at [email protected].
Warm regards
Purchased our tickets and payment cleared over 3 weeks ago. Concert is on a Sunday so if there are any issues I will be dealing with whomever is working that weekend. Disappointed there isn't a better way to verify that our tickets are real. Waiting 6 more weeks to find out if we were scammed.
Hi Joshua,
Thanks for taking the time to leave a review. Rest assured, all sales on our site are backed by our 100% Buyer Guarantee! Additionally, there is a ticket transfer delay set in place by the venue for your event that limits sellers from transferring tickets until 72 hours prior to the event. If you would like more information on this, or any additional assistance with your order, our service team can be reached directly at (866) 270-7569.
Warm regards
First time in Yankee Stadium and everything was perfect, tickets on time, clear and easy.
Hi Angel,
Thanks for taking the time to leave a review. We're happy to hear everything was clear and easy during the buying and delivery processes and we hope you enjoyed the game! If we can provide any additional assistance for future orders, we can be contacted directly at [email protected].
Warm regards
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My experience with ordering my tickets and getting information on my seating was very Quick, simple and precise; just like I love it.
Hi Lisa,
Thanks for taking the time to leave a review. We're happy to hear the buying process was quick, simple, and precise with us and we hope you enjoy your event! If we can provide any additional assistance or order status information, we can be contacted directly at [email protected].
Warm regards
I specifically chose your website in order to NOT USA TICKETMASTER!. Imagine my disgust at finding that you are just a cover company to fool people into thinking they were dealing with an honest corporation. $#*! YOU!
Hi Richard,
Thanks for taking the time to leave a review. We're sorry to hear you did not enjoy your experience with us. We also wanted to clarify that our site has no direct affiliation with Ticketmaster. If we can provide any additional assistance, we can be contacted directly at (866) 270-7569.
Warm regards
I thought was paying fees so that you could get my tickets. Other sites are so much user friendly. I will never use your services again
Hi David,
Thanks for taking the time to leave a review. We're sorry to hear you did not find our site user-friendly and it took longer than expected to receive your tickets. If we can provide any additional assistance or order status information, we can be contacted directly at (866) 270-7569.
Warm regards
Rate your tickets responded right away to check my tickets and made sure they spoke to the seller to send over the tickets over email right away. Within minutes seller confirmed and found out they were Box VIP tickets! This deal was part of a VIP box at great price! I'll buy again!
Hi Gina,
Thanks for taking the time to leave a review. We're happy to hear our customer service team was able to assist in getting your tickets delivered promptly and we hope you enjoy your event! If we can provide any additional assistance or order status information, we can be contacted directly at [email protected].
Warm regards
Never heard back still don't have my seat tickets for the football game. After I submitted my email, I got an email back saying I didn't include my order number which I did. I sent back a screenshot of my order number and still haven't heard back.
Hi Michele,
Thanks for taking the time to leave a review. Our service reply asks for an order number to be provided if it hasn't already been, however, our service team was able to locate your order since that information was provided in your original message. Our records show tickets for this order were delivered on 8/14, however, if they still cannot be located, our service team would be more than happy to assist here. They can be contacted directly at (866) 270-7569.
Warm regards
Great seats. Very happy with overall experience.
Very close to the bathroom not too far from the exit. It was just right.
Hi Sandra,
Thanks for taking the time to leave a review. We're happy to hear we were able to help you find great seats at a great price and we hope you enjoy your event! If we can provide any additional assistance or order status information, we can be contacted directly at [email protected].
Warm regards
Easy purchase and access to tickets. Very affordable and easy to find seats
Hi German,
Thanks for taking the time to leave a review. We're happy to hear it was easy to purchase and access your tickets after purchasing them on our site and we hope you enjoy your event! If we can provide any additional assistance or order status information, we can be contacted directly at [email protected].
Warm regards
Scam! Scam! Scam! Ridiculous fees on top of ticket price. Same tickets on seatgeek for a fraction of the price.
Hi Rico,
Thanks for taking the time to leave a review. We're sorry to hear we were not able to help you find tickets at the price you were looking for and we appreciate your feedback on our dynamic service charge structure. If we can provide any additional assistance or order status information, we can be contacted directly at (866) 270-7569.
Warm regards
Twice I ordered and TWICE you canceled my tickets. The second time without telling me. HOPELESS. I CANNOT recommend this service.
Hi Andrew,
Thanks for taking the time to leave a review. We're sorry to hear your orders were canceled. If you would like more information on why the second order was rejected, our service team can be contacted directly at (866) 270-7569.
Warm regards
It was a smooth and fast process. Tickets were delivered within seconds with not one single issue!
Hi Melissa,
Thanks for taking the time to leave a review. We're happy to hear the buying process was smooth and fast with us and we hope you enjoy your event! If we can provide any additional assistance or order status information, we can be contacted directly at [email protected].
Warm regards
Really nice and easy to purchase. It showed me everything I need to know
Hi Jonathan,
Thanks for taking the time to leave a review. We're happy to hear we were able to show you everything you needed when buying tickets and we hope you enjoy your event! If we can provide any additional assistance or order status information, we can be contacted directly at [email protected].
Warm regards
Smooth and easy to use but too many added charges and added expense
Hi Kirk,
Thanks for taking the time to leave a review. We're happy to hear the buying process was smooth and easy with us and we hope you enjoy your event! If we can provide any additional assistance or order status information, we can be contacted directly at [email protected].
Warm regards
Love this! Best place to buy tickets get rid of the delivery charge
Hi Jessica,
Thanks for taking the time to leave a review. We're happy to hear you had an awesome experience with us and we hope you enjoy your event! If we can provide any additional assistance or order status information, we can be contacted directly at [email protected].
Warm regards
Only cell phone numbers from US or CA are accepted. From europe i can't get the app on my cell phone
Hi Koert,
Thanks for taking the time to leave a review. We're sorry to hear you cannot access our app without a number from the United States or Canada. We'll be sure to pass this feedback over to our development team to see if there are any ways we can expand access. In the meantime, if we can provide any additional assistance or order status information, we can be contacted directly at [email protected].
Warm regards
Love that you can see your seats before buying. Highly recommend.
Hi Melissa,
Thanks for taking the time to leave a review. We're happy to hear our in-seat photos were a helpful resource when buying tickets and we hope you enjoy your event! If we can provide any additional assistance or order status information, we can be contacted directly at [email protected].
Warm regards
Easy to order, safe and secure. I usually receive tickets same day
Hi Julie,
Thanks for taking the time to leave a review. We're happy to hear we're able to help you find seats that aren't available on some other sites and we hope you enjoy your event! If we can provide any additional assistance or order status information, we can be contacted directly at [email protected].
Warm regards
Hi Darrell,
Thanks for taking the time to leave a review. Our goal is to make the ticket-buying process as easy as possible, and we're sorry to hear this was not the case with your order. A final total is shown on the checkout page, which includes a subtotal, applicable service charges, and an updated final total. If we can provide any additional assistance, please feel free to give our service team a call directly at (866) 270-7569.
Warm regards