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The company enjoys a generally positive reputation, with customers frequently praising the quality of products, quick shipping, and an easy-to-navigate website. Many express satisfaction with their purchases and highlight the reliability of the service when items are in stock. However, concerns have been raised regarding customer service responsiveness, particularly in cases of incorrect orders or delays in delivery. Some customers reported frustrations with the resolution process and issues related to product fitment. Overall, while product quality and shipping efficiency are strong points, enhancing customer support could further improve the overall experience.
This summary is generated by AI, based on text from customer reviews
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Has good choices and items
Great customer experience
This is 2nd one of these type pumps. Got less than 1 mowing season out of first one. So far I like this one better but we'll see how long it lasts.
Enjoy the ease of use with the website
Wedsite is straight to the point
Product was as described
Site was easy to navigate. Thanks for the new customer discount!
Great except had to deal with customs charges on top of shipping as I'm from Canada. Wasn't explained this would be issue in shipping price.
I love shopping here I've never had a bad experience
Loved them thanks I will be shopping with y'all in the future
Online shopping was fast and easy!
Nice to get parts delivered at my shop.its 2 hour drive to truck store in Reno for cheap parts from China at USA marked up prices.
Great product and wonderful staff at Raney. I called parts to verify the chrome and Black Ram heads were indeed the same. They confirmed and went above and beyond
Good customer service. Wish they told estimated shipping before buying
I hope I am not premature in my rating. This is my first-ever order with this company so I hope the product arrives safely, meets its review ratings I read prior to choosing this product, and arrives soon while I am home during this coronavirus social distancing shutdown timeframe I will adhere to.
The order was filled and shipped sooner than I expected. It arrived in excellent condition and I'm very pleased. Thank you.
All good
Quality products, good prices, friendly customer support, and an easy to use website.
They always send the right parts. I will always order from Raneys.
Answer: I had absolutely no problems getting through to Raney's customer service! First couple of rings they answered and were very knowledgeable! Make sure you call them during business hours and make sure you no what time zone there in! Every business gets busy from time to time so you might have to wait your turn in line! But for me I never had to wait!

