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The company enjoys a generally positive reputation, with customers frequently praising the quality of products, quick shipping, and an easy-to-navigate website. Many express satisfaction with their purchases and highlight the reliability of the service when items are in stock. However, concerns have been raised regarding customer service responsiveness, particularly in cases of incorrect orders or delays in delivery. Some customers reported frustrations with the resolution process and issues related to product fitment. Overall, while product quality and shipping efficiency are strong points, enhancing customer support could further improve the overall experience.
This summary is generated by AI, based on text from customer reviews
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Excellent experience.
So far so good! Look forward to a real mattress in my worktruck.
Yes I received my shipment
Love it...
Great product and excellent customer service
Everything is ok but for delivery it takes too long
Is friendly to find what you are looking for
Everything was great however the large odometer visors that I ordered are too small
Great place to get my parts for my peterbilt
International order's need to ship as one or you receive broker fee for each one
Very straightforward ordering process everything arrived on time and in good shape
Very easy to order!
Everything is great with my purchase!
Everything great except my order is not complete?
Very pleased with the response time with my order will be ordering again
The wheel arrived damaged and missing hub kit(which is included on this wheel). The initial shipment took nine days. This seems a little long. When the wheel arrived it was scratched and the leather was worn and wrinkled. Raneys shipped a new wheel out, but because of complications with manufacturer and UPS the wheel was delayed another week. Alantra in customer service was the saving grace for Raneys for me. She was very polite and professional.
Friendly and easy to use
I purchased 2 mirrors from Raneys. Mirrors were defective, I rated them poorly in my review. Raneys called me and we discussed the problems with the mirrors. They immediately went to work to solve the problem. They refunded the money. The people at Raneys are excellent! This is why I shop at Raneys!
Wast good
Great
Answer: I had absolutely no problems getting through to Raney's customer service! First couple of rings they answered and were very knowledgeable! Make sure you call them during business hours and make sure you no what time zone there in! Every business gets busy from time to time so you might have to wait your turn in line! But for me I never had to wait!

