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Rakuten

3.1

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Rakuten Reviews Summary

Rakuten has a rating of 3.1 stars from 2,125 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 4th among Cash Back sites.

service
192
value
153
returns
65
quality
123
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New York
1 review
1 helpful vote
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Roxanna F. Helped me over the phone with customer service from ebates and she was more than amazing I couldn't of received better customer service she was awesome!

Date of experience: August 13, 2018
Georgia
5 reviews
16 helpful votes
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Best customer service I've ever dealt with. Any issues are answered/resolved in 24 hours. Love Ebates

Date of experience: August 8, 2018
Ireland
1 review
0 helpful votes
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Good
August 6, 2018

Ive been with these guys for about 2 years. My cousin introduced me and he lives in the States. Its not a scam and I recommend them for sure.

Date of experience: August 6, 2018
Wisconsin
4 reviews
0 helpful votes
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Makes shopping fun
August 6, 2018

It's great to make a purchase, knowing that you get something back later. Not all stores give the same percentage but every little helps.

Date of experience: August 5, 2018
Illinois
1 review
0 helpful votes
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Ebates review
August 5, 2018

Cash rebates are available on a lot of sites. Great customer service with quick responses and resolutions!

Date of experience: August 5, 2018
Illinois
3 reviews
1 helpful vote
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Love Ebates
July 30, 2018

Ebates is great... I often have to remind myself to make sure I make all of my online purchases through ebates to get my cash back, but it is totally worth it. I've never been a believer in these types of websites until I tried ebates after a friend highly recommended it.

Date of experience: July 30, 2018
Ohio
22 reviews
57 helpful votes
Follow MARIE S.
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Have been a member of Ebates for a couple years now. All you do is got to Ebates.com. Fill out the form with your personal information, download the app and you are off to getting paid to shop. Whenever you go to any online shopping site, you will get a little popup to activate the particular percentage of savings. Every couple of months, you get a check. And you can use it wherever venue or store you shop that is linked to Ebates. Tyy it, you'll love it!

Date of experience: July 27, 2018
Virginia
1 review
0 helpful votes
Follow E H.
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When I was introduced to Ebates I was skeptical, it sounded too good to be true. My skepticism has long since passed. They are Rock Solid in every way, I can't understand why anyone who uses the web to shop doesn't use Ebates. It's free money, plain and simple. Make sure you install the browser plugin that way when you visit a site that offers cash back Ebates displays a banner allowing you to activate your visit on the site.

In the several years I have been using them there has only been one issue, which they corrected immediately. The problem was with the merchant Dell, not them. Despite the fact that Dell indicated the purchase was made via phone and not the internet Ebates still gave me the cash back. It was almost $50 and they stepped up no problem.

Like I said, it's free money plain and simple.

Date of experience: July 19, 2018
New York
1 review
1 helpful vote
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Love it
July 18, 2018

I had trouble with receiving my checks and they solved the problem so quickly and they also found more checks that I never got. And they giving it to me. I love Ebates. Ebates is gonna stay with me trough all my shopping. Thanks Ebates

Date of experience: July 18, 2018
Texas
1 review
0 helpful votes
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Absolutely fantastic online experience with Ebates! Very helpful staff! A pleasure to do business with! Customer service is amazing. Don't miss out.

Date of experience: July 5, 2018
Michigan
1 review
0 helpful votes
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Ebates Hotels
July 3, 2018

Ive been an ebates user for over a few years and have had 0 issues. I recently booked a hotel through them a few weeks ago. Upon arrival, we only were able to get into a standard double room even though we paid for a deluxe with kitchen. The room was still fine so I just figured id reach out when we got back in town. Ebates provided great customer service and made the situation much better. I was a bit surprised since it wasnt Ebates fault, the hotel made the error. Ebates took care of things and sent notice to the hotel management of the error. I have already booked another stay through Ebates Hotels.

Date of experience: July 2, 2018
Maryland
1 review
5 helpful votes
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If zero was an option, I'd choose rate zero. I lost $35.50 for a one-day usage. Outrageous experience. Would never buy from this seller again. Would recommend anyone be aware: read all the reviews before giving them your money.

Here was what happened:

I bought a headset BOSE QUIETCONTROL 30 WIRELESS HEADPHONES as a gift. My friend received it and said a button was not working properly. I immediately contacted them, and the manager was reluctant to issue a return, but instead offered to replace it. I told her I can only accept a new item for replacement since this is a gift.

(The product was refurbished, which I was not aware of at the time of ordering. Either I overlooked it or they made it discreet on the website, but I do not blame them for the refurbished part).

Later, the manager agreed to return, but deducted 10% from my original payment. She said it worked on iPhone. I told her that my friend uses an Android, and I stopped by BestBuy the day before to check out the same headset, and I was told by BestBuy staff that the headset should work for both iPhone and BestBuy. Still, she deducted 10% of my money.

Date of experience: July 2, 2018
Rebecca N. Rakuten Rep
over a year old

I am terribly sorry for the experience you encountered. Any customer who is not satisfied by the service offered by a merchant on our site is covered under our worry free guarantee. Please feel free to reach out to our support team on 800-800-0800 or via the following form https://support.rakuten.com/hc/en-us/requests/new

We are here to support you.

Texas
1 review
2 helpful votes
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Solid
June 29, 2018

Service is great. The returns are great. It's just solid. I've been using them for a few years and have gotten about $13,000+ back. It's good stuff

Date of experience: June 29, 2018
Virginia
1 review
0 helpful votes
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Its hard to believe that you can get paid for shopping. Ebates is real not a scam. They actually pay you for shopping through their site. Refer a friend (they have to shop too) and the check is even bigger! Im happy! Thank you Ebates!

Date of experience: June 24, 2018
Florida
1 review
0 helpful votes
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Since Ebates is available few years ago, I started using for all my internet shopping. The rebate rates are much better than other sites and the customer service is just top-notch. With Ebate VISA card, I get lots of cashback year around. Highly recommend!

Date of experience: June 12, 2018
Michigan
1 review
0 helpful votes
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I've been using ebates now for over 5 years & it's been such a simple, easy and safe way to earn cash back on purchases that I would purchase anyway. There are tons of stores and they offer online and in-store cash back. Plus, if I ever have an issue, their US based customer service team is super quick to respond in a helpful and friendly manner. Try ebates and you'll see for yourself just how easy it is!

Date of experience: June 12, 2018
New York
1 review
0 helpful votes
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I have used Ebates since their inception and was a FatWallet user previously. I have found them to be fair and responsible. Recently, I clicked through and made a number of purchases on Ebay and although cash didn't post, after a number of emails Ebates deposited the money into my account even though Ebay changed the terms of which department and percentages I should receive.

Ebates is a great way to get free cash when buying online...

Date of experience: June 11, 2018
Massachusetts
5 reviews
16 helpful votes
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LOVE Ebates
June 11, 2018

Shopping made Easy for me since 2013. I am shopping on-line anyway and just enter through Ebates to the store I want to shop at and as commercials states I get PAID to shop. Ebates also organizes my favorite spots on a guide making it even easier... Ebates has been awesome to deal with. If have questions about purchases... they respond quickly and with understandable explanations. Would Recommend to anyone (and you even get paid for that, too)... who shops On-Line. They pay you in the form you choose. I personally just want the check. But they again give options...

Date of experience: June 11, 2018
Maine
1 review
16 helpful votes
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Cheated me!
June 8, 2018

I purchased a computer through one of their stores and should have received an 8% rebate. Ebates has denied it stating that I used some other coupon code, coupon or reward link in addition to Ebates. That is flat out wrong. I have never had any problem with ebates until this large rebate. I am done being a customer. It is a scam.

Date of experience: June 8, 2018
Arizona
1 review
0 helpful votes
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Ive been a member of Ebates for over 7 years now. I use the app (rather than their website) for most of my interactions with Ebates and its incredibly easy to use. I really love the fact that retailer promo codes are listed for me, so I dont have to go searching the web for the best discounts. Just a couple of clicks and Im on my way to shopping at all of my favorite eCommerce retailers. Within hours of making my purchase, I see the pending rebate transaction listed in my Ebates account. Granted it may take a while for the transaction to finally post and to receive my cash back to my Paypal account, but Im OK with that. I save my rebates all year and then use that money to pay for most, if not all of my Christmas shopping. Ive had to email customer support a few times about rebate discrepancies or other general questions and I always receive a timely and detailed response. I highly recommend Ebates. In my book, its a no brainer to use them and earn what is essentially free money for purchases I was going to make anyways.

Date of experience: June 4, 2018

From the business

Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.


rakuten.com
Founded in 1997
San Mateo, CA
+61
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