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Rakuten

3.1

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Rakuten Reviews Summary

Rakuten has a rating of 3.1 stars from 2,125 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 4th among Cash Back sites.

service
192
value
153
returns
65
quality
123
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Illinois
1 review
4 helpful votes
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Keep track of your rebates
April 24, 2019

I have a list of rebates I should have received, but didn't. It's a good idea and incentives on places you already shop. Disappointed on having to email each rebate I didn't receive, when the company already has the information and can look it up by account.

Date of experience: April 23, 2019
Missouri
2 reviews
0 helpful votes
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Nice Little Wallet
April 24, 2019

I was able to purchase a nice RFID blocking wallet using a credit I received from Rakuten. It really is a well-made, nice-looking wallet. As long as it does indeed block the RFID signals, I will be very happy.

Date of experience: April 23, 2019
California
1 review
2 helpful votes
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Horrible customer service
April 24, 2019

I was sent an incorrect size of shoes. Different than what I ordered. And I had to pay 16 dollars to return. So I had to pay for the sellers mistake.

Date of experience: April 23, 2019
Florida
1 review
0 helpful votes
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When looking for the best products with valid coupon without any hassle, its hands down the best Site to shop on and with. Plus Cash back bonus. Rakuten is Phenomenal simple as that, it will please you in one way shape or form.

Date of experience: April 23, 2019
Germany
1 review
0 helpful votes
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I'm in love with Rakuten
April 24, 2019

Rakuten is my first place to go when I'm looking to shop online and in store. They have coupons and cash back opportunities and endless store options. I made multiple purchases at GroupOn and ended up with money in the bank.

Date of experience: April 23, 2019
Illinois
1 review
0 helpful votes
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Rakuten-A-Holic
April 24, 2019

Still new to the app. So far I love it! Made a few purchases on things I always buy anyway & received a check, now I'm hooked. Thank you Rakuten :)

Date of experience: April 23, 2019
Florida
1 review
0 helpful votes
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Not so hot
April 24, 2019

So you do get some % amount back, but often the rebate is for only certain items. Also the ads are misleading, suggesting you can receive hundreds of dollars, when in fact you would have to spend a vast amount to reach that level or buy a large item (assuming that large purchase was eligible). For me it turned out it wasn't worth it.

Date of experience: April 23, 2019
Connecticut
1 review
2 helpful votes
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Don't understand
April 23, 2019

I've tried this several times and I can't tell if I am ordering through Raritan. I have ordered and never received any discount, credit or anything. There is no one to speak with.

Date of experience: April 23, 2019
New York
1 review
0 helpful votes
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Unable to cash check
April 24, 2019

Online services were great. However I received check to redeem savings and am unable to cash. Is there a way deposit directly into my account?

Date of experience: April 23, 2019
Maryland
1 review
0 helpful votes
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Happy but not satisfied
April 24, 2019

I'm happy about the cash back. Not 100% satisfied because not all transactions qualify for cash back

Date of experience: April 23, 2019
Michigan
1 review
3 helpful votes
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Rediculous
April 23, 2019

I signed up so I could purchase an item, which by clicking on one of there advertisements didnt take me to the correct item. After trying to find the item for 10 minutes I was able to put it in my cart and pay for the item with paypal. Then not long after I received a email saying they could not verfiy my paypal information, mind you this is the same paypal account I have been using for almost 10 years not with multiple vendors, websites, and sending money to people.
At that point it was not worth the added frustration to call them to rectify the issue. I paid $29 more for the same item from an online retailer that took me less than 60 seconds to complete the transaction. Not worth the time or spam from this retailer.

Date of experience: April 23, 2019
Georgia
1 review
0 helpful votes
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My 60" TV was delivered, and as the box appeared completely undamaged, I didn't realize the screen was cracked until we were about to hang it on the wall. It must have been dropped, not crushed. Rakuten was very good about getting it picked up and replaced as soon as could be arranged.

Date of experience: April 23, 2019
West Virginia
1 review
1 helpful vote
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Poor
April 23, 2019

Not able to use, not user friendly at all. I want to do my regular shopping without going through 3 or 4 different things to get to the site I normally go to with one click.

Date of experience: April 23, 2019
Florida
1 review
2 helpful votes
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Would give it a 0 made several purchases through the site and my account was not credited toward those purchases

Date of experience: April 23, 2019
New Jersey
1 review
0 helpful votes
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Really like rakuten, I think its a VERY good way to save/make money. I Will use the heck out of IT. I am going to tell all my family and friends about it!

Date of experience: April 23, 2019
New York
1 review
0 helpful votes
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Easy
April 24, 2019

This is a very user friendly app. Uncomplicated and rewarding, literally. So, what is not to love?
I am going to shop online anyways so it is the best to receive something back.

Date of experience: April 23, 2019
Colorado
1 review
0 helpful votes
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The app is very simple to use and has a link to every store you would ever shop. Rakuten makes shopping online easy because every store is in one place, even store you might not think about.

Date of experience: April 23, 2019
New York
1 review
0 helpful votes
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Fun!
April 24, 2019

It's so easy to use. You forget you're doing it and then BAM, money shows up in your mailbox lol. Thank you!

Date of experience: April 23, 2019
Missouri
1 review
0 helpful votes
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Not bad
April 24, 2019

Pretty easy to search through and did get a small percentage rebate. Would like to see higher % cash back rebates for a wider swath of companies, though.

Date of experience: April 23, 2019
Michigan
2 reviews
0 helpful votes
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Great place to shop
April 24, 2019

Got my refund quick. They offer a lot of stores to shop. My shopping experience was great. Also make sure you let everyone know that you get a $10 bonus.

Date of experience: April 23, 2019

From the business

Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.


rakuten.com
Founded in 1997
San Mateo, CA
+61
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