Rakuten

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3.6
Reviews 2,122
5 Stars
74%
4 Stars
5%
3 Stars
3%
2 Stars
3%
1 Star
16%

Maryland
1 review
0 helpful votes
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The BEST cash-back site out there
November 26, 2018

I started using Ebates years ago, and they have always been one of my favorite sites ever. They make getting cashback on everything you buy super super easy. They even have a website extensions in it help you to never forget to use them.

The reason that I have stayed with them all this time, though, is because their customer service is top notch. Anytime I have had an issue, no matter how big or small, they have solved it within a matter of hours.

To date, I think I have gotten back close to $500 with little to no effort on my part. I adore Ebates.

Date of experience: November 26, 2018
Colorado
1 review
8 helpful votes
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Great at first
November 18, 2018

When I first signed up, I noticed I would regularly get ebates. Then after a few months, they stopped or were very infrequent. I would have to email with my order info and jump through hoops to get my ebate. Their automatic response would be, that item was not valid for an ebate. So my shopping pattern is pretty much the same, and yet now the items that I'm buying don't earn ebates as often.

Date of experience: November 18, 2018
New Jersey
1 review
0 helpful votes
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I'm extremely pleased with eBates. The site is easy to use, the customer service is excellent and it's so nice shopping knowing that you'll be getting $$ back.

Date of experience: November 14, 2018
New York
1 review
10 helpful votes
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You have to chase your money
November 12, 2018

I've been with ebates since 2011. The past few years they really seem to be dropping the ball in putting money in your account after a purchase. You need to be diligent. Keep your online receipts, you most likely (50% or more of the time) will have to track down your money. Pay attention, and it's worth it.

Date of experience: November 12, 2018
Alabama
1 review
6 helpful votes
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Great, as long as you don't pay attention!
November 3, 2018

I have been using Ebates for about a year and have liked it, but as soon as I started to pay attention to how many times I was not getting my money, I could finally see how they make theirs... by cheating me out of mine! I will no longer use them! I refuse to "make money" for a company that is stealing from me!

Date of experience: November 3, 2018
District of Columbia
1 review
0 helpful votes
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Love getting money back for shopping where I normally would. Been using this site for years. They have also been very good about resolving any disputes or concerns I may have about a particular purchase. Recommend this site highly!

Date of experience: October 29, 2018
South Carolina
1 review
0 helpful votes
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Wonderful site
October 28, 2018

Ebates is fantastic and the customer service people are the best I have ever dealt with and when they say they will respond quickly the mean it

Date of experience: October 28, 2018
Colorado
1 review
0 helpful votes
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Love my Ebates
October 26, 2018

I love this app best thing I have ever downloaded to help me save even more while simply doing my chores such as shopping, I call it a chore I hate shopping but Ebates always makes it better when I am getting money back for something I hate doing. Thank you Ebates!

Date of experience: October 26, 2018
Connecticut
2 reviews
0 helpful votes
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High recommend!
October 10, 2018

It's really great for shopping online! I and my husband using it all the time, We got extra money from ebate cash back.

Date of experience: October 10, 2018
Idaho
2 reviews
0 helpful votes
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Who doesn't love extra money!
October 3, 2018

I love Ebates, not only do you get money back, but they have one of the best customer service teams I have ever encountered. Always so helpful and friendly.

Date of experience: October 3, 2018
Minnesota
1 review
7 helpful votes
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Not helpful in fixing issues
September 30, 2018

I used to think they were good. It is only good as long as it work. So I quit looking at my account. I shop a lot on ebay. Activate my shopping trip every time I bid and pay by the button they have. Then went to view my account and see barely any cash back in the past 2 months. I had shopped A LOT on ebay. Contact and in the beginning they were helpful. Started sending my purhcases in, got some of the cashback.

I then tried to figure out why my button is not working. Now I am only getting canned responses. No matter how I explain that I activate before bidding and paying, they just won't listen. I sent screen shots on before activating and after. Then I get an email saying they gave me some of the cash back but won't in the future for missing cash! With no solution for me! I AM using their button! No interest in fixing it I guess. Really not happy with them, they need to look into the technical issue.

Date of experience: September 30, 2018
California
36 reviews
159 helpful votes
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SAVINGS GALORE
September 26, 2018

I have used ebates for years along with Honey. Ebates has faithfully paid back all monies that I have earned every three months with no problem and will let you opt for a gift card instead that is worth more than the earned cash amount. Gift cards are sponsored by companies such as Overstock and Old Navy so this is a win-win deal. For example, say I earned 35 dollars in cash back but chose to get a gift card that you can redeem a few weeks earlier than waiting for your check to be deposited in paypal. Overstock may offer me a 37 dollar gift card and old navy 37.50. How can you lose?

Date of experience: September 26, 2018
Michigan
1 review
0 helpful votes
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Ebates is great!
September 23, 2018

If you like to shop on line and haven't joined Ebates what are you waiting for? I love getting the rebate checks!

Date of experience: September 23, 2018
California
1 review
0 helpful votes
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Been a member for over 8 years
September 19, 2018

I have accumulated over $1000 through rebates on large purchases, referrals and just online shopping. It all adds up and you get your checks through paypal or by mail once a quarter.

Date of experience: September 19, 2018
New York
3 reviews
25 helpful votes
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Ebates saves me money!
September 14, 2018

It might not be tons of money, but a few dollars here and there at my favorite online stores add up over time. It's fun to receive my Big Fat Checks. But sometimes you have to make sure and check your shopping trips. If something is missing, it's easy to claim your rebate by submitting your sales invoice to Ebates and their reps will take care of it quickly. I even saved money booking a hotel room through Ebates Hotels.

Date of experience: September 14, 2018
New York
1 review
1 helpful vote
Follow Michele K.
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First of all, I love getting this money back, of course! That aside, I am EXTREMELY impressed with eBates customer service. I reached out to eBates Member Services (via email) because I did not wind up getting cash back on something I had purchased when I expected to. Member Services was responsive in a very timely, personable, and clear manner for every communication... and then when they were not able to get me the cash back from that store purchase because they could not locate the records from the store, they made good by giving me credit themselves. They made a on this previously negative situation, extremely positive and therefore have now converted me into a super-passionate fan of eBates! I am now going to be an even bigger advocate for eBates! Amazing job eBates staff and great business policy eBates! Keep it up!

Date of experience: September 12, 2018
Alaska
7 reviews
17 helpful votes
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Awesome!
September 7, 2018

Super easy to shop and save. I've been using this for a few years and have received over $1000. 00 back. Additionally there are other money saving offers.

Date of experience: September 7, 2018
Texas
1 review
0 helpful votes
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Ebates will pay you for shopping any of the several participating stores in the Ebates network. This is real! You need this, unless you don't need money...
Ebates is so easy to use, the money is real. The customer care is exceptional. I had an issue yesterday, from the initial contact with Ebates to ask the question to the resolution that resulted in my Ebates earnings increasing was at most 4-5 Hours! Yes, I said HOURS not Days! The representative (Tim) was courteous, clear and concise. I've never had an online company resolve anything in less than 24/48 hours - until Ebates. Plus, the stores in their network are stores we all actually shop at, all the time! Put it on his way, sign-up at Ebates today... You have everything to gain and money to lose if you don't.
* I am giving this review freely on my own volition, I am not being paid or compensated in any way. Ebates is just so great I am obligated to spread the word. You'll feel the same as me once you start earning REAL money.

Date of experience: September 1, 2018
New York
1 review
0 helpful votes
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It's Great with Ebates
September 1, 2018

Very Helpful Agents to resolve any cases and had a great experience with my past purchases. Hope to utilize the service more and more.

Date of experience: September 1, 2018
California
1 review
0 helpful votes
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Exceptional service
August 30, 2018

Finally a shopping benefit where they do all the work! I shop, get checks in the mail, and the customer service is top of the mark.
Hooray!

Date of experience: August 30, 2018

From the business

Business History

  • +1-415-908-2200
  • San Mateo, CALIFORNIA
  • Founded in 1997