Raffaello Network
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Raffaello Network Reviews Summary
Raffaello Network has a rating of 2.2 stars from 203 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Raffaello Network most frequently mention customer service, credit card and order number. Raffaello Network ranks 261st among Designer Clothes sites.
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I ordered 2 pairs of morato jeans and. Beenie. Loved them all but one was slightly tight. I contacted the customer service and they were very helpfull. They arranged the dhl pickup and i recived a refund right away. I would recommend rafello netword to everyone for amazing prices and customer service!
Hi! Just wanted to share my happiness with my ordered PRADA shoes from Rafaello Network. I got my shoes in 3 days thru DHL express delivery. Well packed, new, true to size, looks exactly like the one shown on their site and very prompt delivery. I also paid thru PAYPAL. Called their customer service hotline at their indicated time on their site about the details of my package and they communicated well with me. Thanks for a very smooth transaction! Will buy again from your site.
Bought a pair of Guiseppe Zanouti men's trainers. They were cheaper here than buying them from Harrods! I bought them from here on impulse because it was good value but after having read the reviews I was then dubious of the website wondering if I had been duped into giving them my money! However I had no reason to worry as I was emailed with advice of shipping with a tracking number after a few days and the shoes arrived in good condition brand new in the original box and shoe bags! Thank you very much Raffaello Network! Will definitely buy from you again as your reductions on designer gear are excellent
Mr spence
I bought a pair of designer shoes from this site and received them within five working days. Not only is the product clearly fake - NOT leather, the labels are wonky and clearly glued on, and no certificate, I cannot get to the online returns form as when I click on the link there is an error and it goes through to a "cannot connect to database" page!
I am fuming right now and if I can't get through to the customer helpline to return these shoes I will be reporting this as a fraudulent website!
Just to update - I did manage to return these shoes and received a refund of £126.00 (having paid £141.00 for the shoes plus a few pounds extra for delivery. All in all a relatively decent returns procedure once I had managed to access the returns page.
You said: This process takes about 2-3 business days! But, i have ordered already 12days!
Please tell me the tracking details! If the order is out of stock, please give me the refund!
Dear Zhe,
Please understand we are intermediaries between luxury boutiques in Italy and customers all over the world. When a customer places the order online the item codes are entered into the system. Some items are with us and ready to ship immediately, and others we must backorder from the licensed boutiques with whom we work. This process takes about 2-3 business days (sometimes less sometimes a bit more, it varies from shop to shop).
We are expecting the delivery from the boutique. You will receive an e-mail with tracking details as soon as we ship the order.
We do apologize for such a delay, and appreciate your patience in this matter. Please do not hesitate to contact the chinese customer service for further information. http://www.raffaello-support.com/chs-contact-us.php
Firstly, I tried to contact you by email on 30 Dec and 7 Jan while there's no reply until I comment on your company in public. Secondly, the total money 813.9GBP has already been moved from my account on 30 December. (I can send your the bank statement as a proof). As you said, if you only take a reservation of the money, the amount will be displayed in the 'pending' section rather than in my bank statement directly. Third, I understand there's a holiday between 1-3 Jan, while 5 days have passed since then it's better to inform me the process of my order rather than let the customer wait for nothing. I remembered I contacted you once through your online chat, you said the Stella Mccartney shoes will be shipped this week. Today is the last day of the week I'm afraid it's delayed again. It's a birthday gift and I'm very disappointed it's not arrived on time. Could you just give me a more accurate response when the shoes will be shipped and when the refund will be processed? Anyway thanks for your reply.
Dear Linda, while we understand your frustration we feel you are a little bit too harsh with you judgement. We contacted you through phone and email on December 30 to inform you the Stuart Weitzman boots were no longer available in the color you ordered and to offer you another color that you refused because you didn’t like it, which is totally understandable. As far as the Stella McCartney lace-ups are concerned, we are still waiting to receive them from a boutique we work with. We apologize for this delay but this is a holiday time in our country and everything is slowed down. That is also the reason why you didn’t get any refund. When you place an order on our website, we receive a charging authorization from your bank (it is only a reservation). No money is ever moved to our account until, or unless, the order ships. In your case we would charge only the amount of the Stella’s (the balance will automatically go back in your account). We have waived the shipping costs as a gesture for the inconvenience.
Ordered boots from Stuart Weitzman. They promised it would ship in three days. I emailed them after a week when I will got shipping information. Never heard anything but now I got an email that true boots are sold out and they would give me a refund. I don't want a refund I want my boots! They are now sold out everywhere and I didn't even got my money back. Will never ever purchase again and I would like any that I read the comments before. So please be aware not ever purchase from them again!
Dear Marieke, we are sincerely sorry about what happened to you. Please note we are intermediaries and work with a network of more than 20 luxury boutiques all over Italy.
Therefore when a customer places an order we then have to backorder the product(s).
Unfortunately it is impossible to keep our inventory 100% updated with the ones of more than 20 shops and discrepancies can happen between what is displayed on the website and what is really available, especially at the end of sales time. You got a reply after one week because we tried our best to get the shoes to different shops before giving you a definitive answer.
As far as you refund is concerned: the pending payment authorized at the point of sale was canceled in our bank. This payment was only on “hold” in your account. No money is moved to our bank, unless, or until, the order ships.
The time it takes for the money to be available for your use depends on the time it takes for the card issuer to release the hold once it is canceled by the merchant. Some card issuers take hours, some days, some weeks, and some as long as two months. But the policies for the customers personal card is not available to us, we suggest you to contact your bank.
As a gesture for the inconvenience we will offer you a discount on your future order. Please contact our customer service for more information.
I ordered a D&G wallet not too long ago, thinking it might be able to be shipped on time, it said 2-3 days but i just want them to reply to my email, and send me a tracking number and approximately where the order is at right now; I'm concerned about my order/money.
Dear Dorothy, we are sorry for the frustration, you are in the same situation of Jayoon. Please understand we are intermediaries between luxury boutiques in Italy and customers all over the world. When a customer places the order online the item codes are entered into the system. Some items are with us and ready to ship immediately, and others we must backorder from the licensed boutiques with whom we work. This process takes about 2-3 business days (sometimes less sometimes a bit more, it varies from shop to shop).
We are expecting the delivery from the boutique. You will receive an e-mail with tracking details as soon as we ship the order.
We do apologize for such a delay, and appreciate your patience in this matter.
I ordered my shoes about one week ago and they say they will contact me in 2-3 days but never did. So I sent an email but again, no reply. I am getting worried about my order and my money which is already transferred.
Hello Jayoon, we are sorry for that. We did send you an email though. Please understand we are intermediaries between luxury boutiques in Italy and customers all over the world. When a customer places the order online the item codes are entered into the system. Some items are with us and ready to ship immediately, and others we must backorder from the licensed boutiques with whom we work. This process takes about 2-3 business days (sometimes less sometimes a bit more, it varies from shop to shop).
We are expecting the delivery from the boutique. You will receive an e-mail with tracking details as soon as we ship the order.
We do apologize for such a delay, and appreciate your patience in this matter.
http://www.pradagroup.com/en/group/production
I would like to ask Raffaelle-Network, why it's customerservice are lying to thier klients about received ripp-offs. They are quotes for saying this.
One more thing: Big brand doesn't necessarily mean MADE IN ITALY, Prada produces all its sneakers in Vietnam and China. It doesn't mean that the quality is lousy, Vietnam and China have now very high qualified factories. You can double check this information in any Prada shop or directly with Prada customer service.
On the link at the top of the note, its clear that prada never have produced any product in vietnam. I will make this a personal battle, to make sure you don't get to rip anyone off ever again.
Dear Michel, I confirm what our attendant told you, some Prada items are made in China or Vietnam. Even the Wall Street Journal says it, please check the following article: http://www.wsj.com/articles/SB10001424052702304231204576403680967866692 Of course they are not mentioning it on their main page for marketing reasons. If you feel you have been ripped off and are not satisfied about the product, you are free to send it back to us. We will do you a full refund.
I ordered a Ferragamo tie before Christmas and it was lost in the post by DHL. I have been in contact with the team a number of times regarding a refund and have heard nothing back. Now when I call it constantly says the number is engaged?
This is appalling customer service! I want someone to get back to me immediately to confirm that my refund has been processes and give me a date for when I can expect refund payment to arrive.
Dear Sofia, we are absolutely sorry for that, Christmas is a special time of the year, everything is slower. As I told you on the phone today morning, we will have the definitive answer tomorrow. Thanks for your patience.
I ordered a pair of stella mccartney shoes and have been trying to return them and get NO response from customer service. Awful customer service. I feel like I'm going to be stuck with a pair of clown shoes because they have no way of returning shoes. I wouldn't recommend using their website to buy anything. Going to call my credit card company to report them and try to get my money back
Dear Bee, we are sorry for the frustration. We have sent you the return instructions through email. Please contact us if something isn't clear. You have no right to dispute a transaction when you have actually received the goods. I kindly suggest you not to take that path because we will start legal actions against you.
I cannot get through on the phone and ive sent 3 emails and still no reply. I would like to send back my order but am unable to access the form online because the links on your website do not work. Could you please send me a returns form and the DHL invoice so I pay return the item.
Thank you.
Hello Rianna, I am sorry, we have been closed from December 31 until January 4. That's the reason why nobody answered you. If you give me your order number I will be glad to send you the return instructions.
I bought a pair of Tod's in sales. Initial price was 420€, now the website indicates a price of 670€ and finally when I received the box, the pricetag indicates 398€... it seems that they change the prices in order to make sales more attractive. As a consumer, I feel ripped off...
Last, the size was wrong and I has to pay for the return... Will never buy again on this website
Hello Romi! We are sorry but because of a technical issue we have to upper the original price when we apply the sale price. How much did you pay for the shoes 420? Less? Please note we are intermediaries and work with a network of more than 20 shops. The price tag you found inside the box is the shop’s tag. We cannot afford to apply the same price of the boutique for obvious business reasons.
This is my first dealing with you and my order is fabulous reaallly my clothe is ammmmmmaaaaazing big thanks to you.
DR. Rami
I placed an order more than a week ago and they couldnt give me a confirmation in the next 3/4 working days so icancelled my order now i am not gettkng a confirmation regarding cancellation these guys are frauds could anyone please tell if i can do anythjng against them
Hello Aman, no money is ever moved to our account until, or unless, the order ships. When you place an order on the website we simply receive a charging authorization from your bank. This is like a reservation. In your case the reservation has been canceled.
The time it takes for the money to be available for your use depends on the time it takes for the card issuer to release the hold once it is canceled by the merchant. Some card issuers take hours, some days, some weeks, and some as long as two months. But the policies for the customers personal card is not available to us. We suggest you to contact your bank.
I ordered an Armani tracksuit last week. I've not received any email confirmation or ANY kind, no written or verbal communication whatsoever. I wouldn't even of had the order number hadn't I wisely printed off the final order page. Tried emailing - no response. Tried phoning MULTIPLE TIMES - ringing through & giving a busy message at the end. Tried to gain contact through whatsapp - Nothing. Tried the live chat & it's offline. The customer service of this company is absolutely appalling & in the retail industry can only be described as an abomination. I paid for delivery of which is described as an 'express service' in which I would receive my goods within '1 day'. What a joke, this is the worst shopping experience of my life.
Hello, we are sorry for this "horrible experience". I remember though talking to you on the phone and reassuring you about your order... Oh and for the record, the order has been shipped today with DHL. We sent you an email with the tracking details. Please remember to check your spam folder. Our emails may end there every now and then.
Hello, I don't know anything of my product I've been waiting for 5 days and I haven't received the sending confirmation email! I've been sending to the page many messages and they do not respond! I have only received an email the day I realized transaction in which I acquire the number of the product and the costs.
Order Number: *******
Dear Jan, we are sorry we haven’t gotten in touch before. The Black Friday / Cyber Monday sale is the busiest period of the year and shipping delays are a bit longer than usual. Your order should be shipped on Monday December 7. You will receive an email with the tracking information.
I ordered 2 pairs of tods and money has been deducted from my cars but still not received confirmation
Hello, as it is mentioned in the Confirmation email you received just after placing the order:
“
We would like you to understand we are intermediaries between luxury boutiques in Italy and customers all over the world. Therefore, when a customer places an order online, some of the products may need to be backordered to boutiques we collaborate with. This process takes about 2-3 business days (sometimes less sometimes a bit more, it varies from shop to shop).
You will receive an e-mail with tracking details as soon as we ship the order.”
And furthermore, please note no money is ever moved to our account until or unless the order ships. What we receive when you place the order is a charging authorization from your bank, which is only a reservation.
You will probably be emailed very soon about your order. Thank you for your patience.
As dreading my second order has been cancelled as the item wasn't available anymore from the store Raffaello is using! The Gucci jumper became available at a lower price for Black Friday, and is still listed in other size! It is from this winter collection! Not from past year and shouldn't be hard to found. Raffaello if you don't have it don't list it! Enough with your pity excuses. So disappointed as I could have got it from other online store at that time.
Dear Britt, we totally understand your feelings and are well aware of this “pot luck” effect. Unfortunately working with boutiques is the best way we have found so far to offer a wide range of Luxury Products. Getting these products is very difficult, trust us, as they are very elective. That’s why the backordering process is sometimes quite long, and unfortunately that’s the case of the 2 orders you mentioned. We hope we’ll be able to get back in touch as soon as possible with clear and positive answers and beg your pardon for the frustration.
From the business
Offers Italian fashion, such as womens clothing, mens clothing, swimwear, womens shoes, mens shoes from designers like Gucci, Prada, Armani, Dolce & Gabbana, Fendi, Armani, Tod's, Versace and many more
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Hello Aseel, we are sorry for your disappointment but we can assure you all the products we sell are genuine and come from licensed distributors. We are a legitimate Italian and company and are in business since 1998. It is against the Italian law to sell replicas so I can assure you we wouldn’t be on the market right now if we were selling fake products. As far as the return page is concerned, there is a technical issue and we are working on it to fix this. You can use the following link in the meanwhile: http://www.raffaello-network.com/raffties/refunds.php
Our customer service attendants will reply to your email with all the return instructions.