Raffaello Network
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Raffaello Network Reviews Summary
Raffaello Network has a rating of 2.2 stars from 203 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Raffaello Network most frequently mention customer service, credit card and order number. Raffaello Network ranks 261st among Designer Clothes sites.
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These guys are fraud they charged me 158 euros for an Armani belt and when the order was cancelled they are making up excuses and not paying the money back! I am taking this to consumer forum meanwhile guys please beware of this fake site. Plus they consistently add positive comments on trust pilot so that the comments that tells you its a scam wont show up. Attaching a copy of the fake receipt they sent me.
Finding someone to answer my questions regarding the shipments or following the orders is a pain and there is no supervisor to control the process and I haven't seen any improvement in the last two years. The worst business model you can imagine. Most of the time I order something and after a week find out it is not available anymore. The website looks like 1995 designs and customer service couldn't be worse. The owners should be stupid to run a business like this.
Katastrophale Erfahrung: Ware wird auf der Plattform als lieferbar ausgewiesen. Versand wird binnen 48 Stunden avisiert. Nach einer Woche keine Information, geschweige denn ein Versand! Auf Nachfrage werden 2-3 Werktage avisiert. Auch nach dieser Zeit keine Aktivitäten! Nach stundenlanger Wartezeit auf der Hotline (0800...) die Aussage, das die Ware nicht lagernd (damit Falschinfo auf Website) war sondern nachbestellt werden musste. Wann diese eingeht und dann an mich versendet werden kann, könne man aber nicht sagen. Ohne Worte! Fazit: Nicht empfehlenswert; dubiose Kommunikation
Placed our order on November 28th - called in two weeks later - only to have the Customer Service Rep hang up the phone on us and immediately cancel our order. According the the reviews I've read below - this isn't something out of the norm for this Company. Not only did we not receive any clear, concise updates - we got treated very poorly. I've received much better service at a low-key department store. Customers spend an exponential amount of money on this site -only to be treated horribly and disrespected. Will wait to hear from Upper Management - but what a disappointment overall.
I ordered shoes in the weekend and I received the onces 2 days later! So i am very very happy! Happy customer, so do not believe what everyone writes! Thank tot rafaello netwerk!
Terrible quality. Order a new pinko bag cost me AU$372 but come with over abrasion hardware, pop out strings, fold leader, no protect for hardware area. Overall looks like a fake or second hand stuff. Very angry and disappoint for raffaello network.
Delivery Service extremely poor
The quality of the delivery is very poor and the response to the complaints as well. Look for another alternative if you want to buy online
Exceptionally poor service. It was my First time and last time- shopping with Rafaello.
Money was directed from my bank for the item- which was not dispatched and was not even is stock. After 5 days- i received e-mail: Sorry Item is not available. Zero point
Fiz a minha encomenda no Domingo e chegou hoje quarta feira, exatamente o que eu pedi, já experimentei e serviu na perfeição! Já é a terceira vez que encomendo e voltarei a comprar em breve, recomendo a todos e sem medo são super de confiança e muito profissionais
I am satisfied. On Monday I ordered Hogan Sneakers. On Friday I send an Email with my order number and asked about my delivery. Directly I received an Email back that said that they will checked it. Later on the day I received an Email to say that my order will be send by FedEx, followed by the tracking number. On Monday FedEx delivered my Sneakers.
Next time, I will order again by Raffaello Network.
I made an order the last 23 of November of 2018, and never receive anything. I have tried to communicate with all the phone numbers available in the website and in any of them the phone is answered. They basically stole my money and now they don´t answer. It seems like this is a ghost company made to rob people.
I recently purchased designer backpack through this website. After one-two usages, it started to completely fall apart on several places. Either item was fake, or faulty and of very low quality. So obviously I wanted to make warranty claim on this item.
Of course I couldn´t find anywhere on their website instructions, what to do, when I want to apply guarantee according to Europpean law. So when I tried to contact Raffaello, first they answered totally out of topic - they described process of returning unused goods (not my case). When I wrote them again, and AGAIN very precisely described what the issue was (attached photos as well) and asked about information how to proceed, they haven´t replied since.
Looks like everything works with them only when you buy and pay, not when you want to demand your customers rights.
I received my order for 2 day, which I didn't actually expect to happen given all the negative reviews. Unfortunately (or fortunately), I read the reviews after I have put my order through and expected that the website is scam and I will not get the delivery at all but I got it and I like the product a lot. I don't know whether I just have been lucky
I ordered a jacket and hat - they charged my card and said the items were shipping. Then all of a sudden items are "missing". Now no one is responding. I think I am going to have to open a case with paypal. Please TRUST THESE BAD REVIEWS- I DINDT and now look where I am.
Ho acquistato scarpa da donna Premiata. Le scarpe sono autentiche e acquistate ad un prezzo scontato. Immediatamconsegna dopo solo 3 giorni. Sono veramente soddisfatta grazie Raffaello Network
Ordered a pair of Tod's. They were on sale amd delvered in less than a week. Could not be happier and would likely use the site again. I did not process a return or deal with customer service.
I have been a client of Raffaello Network since long and I have always been absolutely satisfied by the top-level service they provide. This last transaction was carried out very smoothly, including the very rapid delivery, and I was again impressed by the personal commitment of the RN Team members to do help everything work out flawlessly.
I ordered a pair of Isabel Marant shoes and have been trying to cancel the order and suddenly got NO response from customer service. I wouldn't recommend using their website to buy anything - It feels like a scam. Going to call my credit card company to report them and try to get my money back.
Ik heb een supermooie jas van Fay besteld bij Raffaello. Naar aanleiding van een vraag werd ik snel teruggebeld. Ook via Whatsapp heb ik vragen gesteld die snel werden beantwoord en waar ook snel een actie op kwam. De jas kwam vandaag binnen en ik ben er heel blij mee! Voor mij is Raffaello echt TOP!
I shopped here twice and shipping time was really long. My first shop was 3 Emporio Armani t-shirt and it took approximately 4 weeks for me to have the products. After that again i bought 1 Emporio Armani and couldn't get it. The reason was rather shipping or customs duty. It was a cheap one so i didn't really care but now i have some expensive stuff to buy from Raffaello Network but im scared to shop because of my second shopping experience about this website.
From the business
Offers Italian fashion, such as womens clothing, mens clothing, swimwear, womens shoes, mens shoes from designers like Gucci, Prada, Armani, Dolce & Gabbana, Fendi, Armani, Tod's, Versace and many more
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members