Raffaello Network
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Raffaello Network Reviews Summary
Raffaello Network has a rating of 2.2 stars from 203 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Raffaello Network most frequently mention customer service, credit card and order number. Raffaello Network ranks 261st among Designer Clothes sites.
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After having first experience to order on the site Raffaello Network, I am absolutely happy. The service is perfect, the merchandise is perfect, delivery is perfect! I recommend!
I really like the service pay by deliver and all their product is good as u see it on their site i want to say thank you all to everyone looking forward to do more business with you guys
Thank you James, we do value your business! Merry Christmas!
I ordered a pair of size 9 Hogan shoes for a Christmas gift. Shipment arrives and it's a completely different style and it's a size 11! Can't get an exchange because the shoes I want is now out of stock. I asked for all my money back including the shipping fee because it's their fault for sending me the wrong item. Call centre agent says only the amount of the shoes will be refunded. I am still waiting for a response to my follow up e-mail. Absolutely rubbish!
Hello Maniya, we apologize for this ridiculous mistake.
Of course you will be fully refunded as soon as we receive back your package.
Was very sceptical after all the reviews... however found a stone island jumper (the only present my son really wanted for xmas) that was out of stock everywhere in the UK! It was £20 cheaper and arrived from Italy within 3 days. I tracked it online the whole way. Scanned it on arrival and it is definitley authentic. So happy! My son will be too!
Hello Megan, thank you for sharing your experience! We are so glad for you and your son. Merry Christmas!
Have placed an order of Prada shoes and although was a bit sceptical at the beginning, received amazing shoes and had great customer service overall.
Will surely shop many things more!
Thanks Ted! We will look forward to your new orders. Merry Christmas!
Hello Everyone! So I have read so many negative reviews online in regards to Raffaello Network, I was not sure if I should purchase but I did anyway. From my personal experience I would like to say I LOVE Raffaello Network! You defiantly cannot believe everything you read online. My first boots by Armani have arrived in just 3 days and they are ohhh so gorgeous, unfortunately they are just a bit tight (my regular size is 39) but I am hopeful they would stretch a little as new shoes are always tight and after cyber Monday Raffaello's only has 36 size left; It only my unfortunate incident. Sometimes sizes are not all the same but I am sure that people who buy shoes on regular basis already know that. Anyway, again I love Raffaello Network and I will definitely purchase again, next time tho with half size bigger just to make sure!:)
Thank you Raffaello Network! <3
Thank YOU Mila, thanks for sharing your experience, it is always nice to receive a positive feedback. Shoes' sizes are always delicate to choose, that's why we offer free returns for almost every country.
We do value your business! Thank you again!
I have had nothing but a great experience shopping with Rafaello. Beautiful luxury items which always arrive speedily and well package... not to mention at great prices!
Even when I received a pair of shoes that weren't quite the right size, Dawn in Customer Services was amazing and sorted an exchange for a different size with no problems.
Highly Recommended!
Thank you for your kind feedback! We do value your business and always do our best to make things smooth.
I have seen a shoe worn by a celebrity and I have found one last pair with a bonus discount on Raffaello Network. It was too good to be true regarding the price and it was just my size!
I havent heard of Raffaello Network before, so I was skeptical at first, altough I am a an avid internet shopper, I buy a lot from local websites in Turkey also some items from ebay and US websites. I am careful about fraud websites as much as I can.
Nevertheless I have submitted my order, fingers crossed about any problems such as inventory mishaps and started waiting. Couple of days later I have recieved an email noting my items were shipped! Well, after that it was in istanbul next day and I had no worries then on. I have got my shoes and I am very happy with them. As they say, Raffaello is a network so it takes a little patience. I highly recommend purchasing from Raffaello network.
Thank you Serra, it does take a little patience but it is worth the wait!
I ordered one Gucci bag on Nov 23, the status is always "Items are arriving from one of our warehouses or partner boutiques". I keep sending emails to their mailbox but got no reply at all. After I reviewing all the bad comments on this webist, I felt a little bit worried if I was cheated. Could you pls helping check my order, is it ready or run out of stock? Give me some feedback rather than your standard statement. My order number is *******!
Hello Ying, we chatted on What's app. The chinese representative was contacted and will handle your case ASAP.
Ordered a gucci scarf, then i was told a week later that it was out of stock. Another week later the item was in stock however they couldnt honour the price. RUBISSH COMPANY WOULD AVOID 100 PERCENT
Hello Andel, we never say that a product is in stock but that we cannot honour the price. I would appreciate if you could contact me back so that we can discuss this together. I think this is only a misunderstanding.
I bought a Dolce and Gabbana bag. It took them one week to inform me that the bag is not available any more because they are intermediaries and their provider doesn't have it any more.
Wasted my time and emotions.
Dear Valentyn, we are sorry for this unfortunate experience. We are intermediaries between luxury boutiques in Italy and customers all over the world. When a customer places the order online the item codes are entered into the system. Some items are with us and ready to ship immediately, and others we must backorder from the licensed boutiques with whom we work.
Unfortunately the boutiques' inventory is not 100% reliable and sometimes discrepancies can occur.
The product is shown as available but then, when we order it for our customer, the supplier reply they are sold out.
We sincerely apologize for the inconvenience. We are working hard on this issue to fix it and avoid this kind of situation in the future.
So you guys advertise merchandise that might not be available? If you guys dnt have it in stock then why allow me to buy it? Thats manipulative and wrong smfh so If you don't have it in stock I have to wait for you to send it from a boutique because you're a third party? That's unfair why not just inform us of this before hand smfh what if I'm buying a pair of shoes for a wedding that's in two weeks and you guys are playing games with my money smfh that wrong
Dear Jaymie, we apologize for any disappointment and inconvenience we might have caused.
We are intermediaries and have to order the products to boutiques, that’s the way we work, this is the only solution we have found so far to offer the large choice of products displayed on the website. Most of the times in takes us 2-3 days to receive the product, sometimes it takes a little bit longer, and unfortunately discrepancies can happen. But if a product is sold out, we inform the customer within 3 business days. If you need the product for a special occasion, we always do our best to give you an answer about the availability ASAP.
This site is a scam. They don't have the products and make you pay then say they return your money. Horrible customer service and business practice
Hello Guy, we apologize for any inconvenience. Please understand though that we are intermediaries between luxury boutiques in Italy and customers all over the world. When a customer places the order online the item codes are entered into the system. Some items are with us and ready to ship immediately, and others we must backorder from the licensed boutiques with whom we work.
Unfortunately the boutiques' inventory is not 100% reliable and sometimes discrepancies can occur.
The product is shown as available but then, when we order it for our customer, the supplier reply they are sold out.
We are working hard on this issue to fix it and avoid this kind of situation in the future.
As far as your payment is concerned: the pending payment authorized at the point of sale was canceled in our bank. This payment was only on “hold” in your account. No money is moved to our bank, unless, or until, the order ships.
The time it takes for the money to be available for your use depends on the time it takes for the card issuer to release the hold once it is canceled by the merchant. Some card issuers take hours, some days, some weeks, and some as long as two months. But the policies for the customers personal card is not available to us
For further details:
http://en.wikipedia.org/wiki/Authorization_hold
Quiero saber que pasa con mis zapatos Anthony morato que ya mi mujerarquía los pago y ahora le dicen que tiene que mandar un numero de aprobación del banco y ya el dinero fue cobrado y descontado de la cuenta por tanto necesito saber que pasa con mi pedido y además no puedo entrar a la cuenta
I placed an order on sept 13th order number ******* and my order still hasn't shipped I tried calling for the last two days because I ordered the wrong item I finally reached someone and the original order hasn't shipped so now I'm skeptical about placing another order and I need the items by the 25th
Hello Lee! I have opened your order and saw you canceled it with one of our agents. Please understand we are intermediaries between luxury boutiques in Italy and customers all over the world. When a customer places the order online the item codes are entered into the system. Some items are with us and ready to ship immediately, and others we must backorder from the licensed boutiques with whom we work. This process takes about 2-3 business days (sometimes less sometimes a bit more, it varies from shop to shop).
I have ordered so much clothes off this site mostly Gucci stuff everything is good they even give me free shipping for being loyal customer very easy to get hold of as you can what's app them and also cash on delivery recommend this websiteeeee
Thank you Tyrelle! Kind regards
I am from Canada I have read reviews about this site. I had mixed feelings and I thought I would just try anyways to order from this site. There were a pair of Armani shoes pretty much sold out everywhere. They had my size, so I gave in. I ordered them on Tues and got them on Thurs by noon. Talk about super fast delivery. Everything was charged correctly and I tracked my order through Fedex as a tracking number was provided. All legit. The product is exactly as shown and I am very happy with my purchase. I will purchase again in the future.
Thank you Darlene! It is a pleasure to have you among our customers.
I was skeptical due to numerous poor reviews, however I was extremely satisfied with my experience. I ordered a Moncler polo shirt, which arrived 5 days later from Italy. It is 100% authentic, correct color and size.
Thanks for trusting us and sharing your experience Anthony! We do value your business
Absolute awful! Ordered moncler jacket and the next thing you know they send you a message saying it is not in stock without giving you a refund!
Please understand we are intermediaries between luxury boutiques in Italy and customers all over the world. When a customer places the order online the item codes are entered into the system. Some items are with us and ready to ship immediately, and others we must backorder from the licensed boutiques with whom we work.
Unfortunately the boutiques' inventory is not 100% reliable and sometimes discrepancies can occur.
The product is shown as available but then, when we order it for our customer, the supplier reply they are sold out.
We wish to underline we never charge the customer's card until the order is shipped. We only get a charging authorization when you place the order.
We sincerely apologize for the inconvenience. We are working hard on this issue to fix it and avoid this kind of situation in the future.
Hi,
Is there any news for my order? I already tried to send message thru Facebook but no reply.
Hello Joann! The order was shipped on July 27 and was received on July 28.
From the business
Offers Italian fashion, such as womens clothing, mens clothing, swimwear, womens shoes, mens shoes from designers like Gucci, Prada, Armani, Dolce & Gabbana, Fendi, Armani, Tod's, Versace and many more
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Olga, thanks for your nice review! Best wishes for 2017!