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QualityBath.com Reviews Summary
QualityBath.com has a rating of 3.9 stars from 434 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with QualityBath.com most frequently mention customer service, best price and plumbing fixtures. QualityBath.com ranks 5th among Bathroom sites.
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We tried for months to resolve our problem. Herbeau followed through the same day.
Knowledge of the product and service is superb. I look forward to using them again.
I received my complete system in a week after I placed it, the bowl was damaged during shipping, the customer service representative said they will ship me a new one without any charge, plus a free small part which I messed it up. Very good company to do business with.
No hassle, great service at a competitive price. Being a contractor we will definitely use again in future purchases.
The silver granite sink goes perfect with my marble backsplash and emerald green countertop. It has been in for a month and it does not show water spots, it rinses everything down the drain without leaving any marks. I get compliments from everyone who sees it. It is also just lots of fun saying I have a "granite" sink.
I failed to plan properly and was late ordering a faucet. Rikki at Quality Bath gave me personalized help to expedite my faucet to get outbound within the day i ordered and it should arrive when the counters go it thus giving us a functioning kitchen. no more dishwashing on the patio. Thanks Rikki!
My cabinets came sooner than expected so I needed this sink ASAP. I left a note asking if they could ship same day and they did! Ordered on a Tuesday, item arrived on Friday. Great experience and my sales rep Rikki was very responsive and helpful.
I was so nervous to purchase such a big item online but the experience has been awesome. Avi was a joy and walked me through the process. Thanks a million!
QualityBath had great pricing (and free shipping!) on the kitchen sink I wanted. It shipped and arrived quickly after my order was placed. They were very clear that you should closely inspect the delivery and any issues with products needed to be reported within 24 hours of receipt. I did find that there was an issue with one of the enclosed drains so I contacted them w/in the 24 hours and they immediately took care of the issue and had a replacement drain shipped out to me to rectify it. Very responsive customer service experience! Will buy from them again as I have other needs.
They do not expressly state it, but they charge you 20% restocking on any returned items. This is crazy in the current day of Internet shopping. You can't even see the products unless you order them... of course they should deal with returns.
This was my first time dealing with QualityBath.com and it won't be my last. To start off, they had the best price on the exact product I was looking for. So I decided to take a chance and I ordered a rather expensive fireclay sink from a company that I had never heard of before. The website was easy to navigate and the ordering process was super easy. They even took PayPal which gave me some added confidence and insurance if things had gone bad. Through no fault of their own my sink was apparently damaged during shipping. I discovered this and I was immediately worried about the return process. It was the weekend and they were closed and for a brief moment I was afraid that there would be trouble getting a replacement. On the following Monday I called their 1-800 number and quickly I had a real person in the return department on the phone named Janet. She was incredible to deal with. All I had to do was email some pictures of the damage and within the hour I had a follow-up email stating my replacement sink was due to be shipped out within 72 hours. That was about as painless as you can get. I am so impressed with QualityBath.com that there can be no doubt that I will do business with them again. I strongly encourage anyone reading this to give them a chance. QualityBath.com did right by me. Thank you.
A very expensive product was broken by the slightest touch within in days of our purchase we called QualityBath.com and they replaced the product immediately with no other questions asked.
I ordered a claw foot tub with a black painted exterior. I wanted black feet but that wasnt an option so I ordered white feet and planned to paint them myself. On a whim I emailed Rikki and asked if it would be possible to get the feet painted when the tub was painted. Within 30 minutes she had called Barclay and arranged for my tub to have black feet matching the exterior, at no additional cost! Amazing service! Thank you so very much! I cant wait to get my new tub!
I found QualityBath to have a wide selection of product, very competitive on pricing, and terrific customer service. Many Internet accessed companies make the sale and go away. QualityBath is there through the product acceptance and service afterwards. Freida in customer service was especially persistent and wonderful to work with.
I love that you are emailing a real person with this company! Rikki made everything so easy and when our selection was on back order we were given other options with no questions asked. Cant wait to have everything installed. Will definitely order from here in the future.
Had no problems with the replacement order! Great service! We had to order a replacement shower door and she helped us out in everything. Veyr nice lady.
Nice to get a live person on the phone. Adina was very pleasant and efficient. It was just after July 4 and Duravit was slow on their end. My project was not affected.
I ordered a beautiful sink from Qualitybath.com. When I needed help with my order I called up, someone immediately answered the phone and connected me with Freida. In five minutes I was taken care of and now I am set. Thanks Freida, and thanks qualitybath.com!
Janet provided excellent customer service. She listened to my problem, provided all the information I needed, and communicated with me in a timely manner. She exceeded my expectations. Thank you Janet.
We purchased a quartz sink and it was delivered overnight! When it came it had a slight manufacturing flaw on the underside. We called and talked to Freida, sent her photos, and she took care of contacting the manufacturer directly for us. Through email, she kept us unto date on everything that was happening, and a new free replacement sink was shipped out in less than a week. If only every business we dealt with for our kitchen remodel was this efficient, helpful, and pleasant! We also talked with Adina, who was equally pleasant and helpful. I have recommended QualityBath to our contractor for future jobs he has. They stand by their pledge to make sure everything is right. Thank you.
We were looking for a bathroom shower replacement and were able to find one quickly and for a great price. Quick shipping.
From the business
QualityBath offers thousands of luxury bath vanities and kitchen & bath products for the home. We also sell faucets, sinks, tubs and whirlpools. We carry all major companies at discounted prices. We also feature how-to articles to help your renovating...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members