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QualityBath.comReviews 434

4.4

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QualityBath.com Reviews Summary

QualityBath.com has a rating of 4.4 stars from 434 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with QualityBath.com most frequently mention customer service, best price and plumbing fixtures. QualityBath.com ranks 5th among Bathroom sites.

service
158
value
152
shipping
140
returns
79
quality
136

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California
1 review
0 helpful votes
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Excellent Service
August 20, 2019

The item was not in stock and had to be ordered from Rolh. I needed the dispenser quickly because my old one was leaking. When I told her I need it ASAP, as a courtesy, Rikki had the item shipped directly to me from the manufacturer.

Date of experience: August 19, 2019
California
1 review
0 helpful votes
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Akiva assisted me with some kitchen items and was professional and courteous. He also made sure that all promotions were applied to the order.

Date of experience: August 15, 2019
Connecticut
2 reviews
1 helpful vote
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I bought all of the fixtures for my bathroom renovation from QualityBath. The selection, prices and delivery were great. Five years later, I'm having issues with the Hansgrohe faucet and I reached out to QualityBath to get advice on what the problem may be and how to fix it. Lea said that she would contact the manufacturer and get back to me. The next day she sent me an email confirming that Hansgrohe would be sending me replacement parts at no charge. Outstanding customer service!

Date of experience: August 15, 2019
Texas
1 review
0 helpful votes
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Adina doggedly backtracked through a maze of events to untangle a convoluted mystery. She persisted until she uncovered the initial problem, continuing to pursue the case from beginning transaction to total resolution. Adina's willingness to go beyond expectations, tenacity and dedication at Quality Bath is exemplary, a true a rarity in today's service environment. This associate defines the words "customer service."

Date of experience: August 14, 2019
California
1 review
0 helpful votes
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Great Experience!
August 14, 2019

I had a great purchasing experience. Once I reached out for a quote, I was contacted very quickly. Great pricing and easy purchasing experience.

Date of experience: August 13, 2019
Kansas
1 review
0 helpful votes
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Easy to find what you need at" Awesome Prices" Found what we needed for our new kitchen & free shipping to boot!

Date of experience: July 26, 2019
Utah
1 review
0 helpful votes
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Loved the professional help I received! Enjoyed the process of working towards getting my perfect bathroom. Had a positive experience with the website and also the customer service personnel.

Date of experience: July 26, 2019
New Jersey
1 review
0 helpful votes
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Great service!
July 26, 2019

I called for support for a product I had bought previously and Sol was great and helped me resolve all issues

Date of experience: July 25, 2019
California
1 review
0 helpful votes
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I needed a new sink for my kitchen and Quality Bath had lots to choose from and exactly what I wanted. Their sales staff knew the product details and my order was received very quickly even with shipping across the country.

Date of experience: July 24, 2019
Illinois
1 review
0 helpful votes
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The product we bought is excellent quality and when we had an issue with our order customer service outdid themselves to ensure our complete satisfaction.

Date of experience: July 24, 2019
Illinois
1 review
0 helpful votes
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I ordered a quartz sink for the kitchen of my new house and was so disappointed to open the box and see that it had cracked in transit. But Frieda at Quality Bath resolved the issue in no time. My new sink was shipped less than 24 hours later, and she was incredibly courteous, professional and kind in every way. After having a very negative experience trying to return a damaged item with a different company, this was a breath of fresh air. I will definitely be a repeat customer and recommend Quality Bath to anyone!

Date of experience: July 11, 2019
California
1 review
0 helpful votes
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My husband and I own a small plumbing company, and I had an issue with a Grohe shower trim ordered by one of our clients through Quality Bath. I emailed in about my concern and was lucky enough to have Frieda respond. The issue ended up spanning over a month, but every time a new hiccup arose Frieda was courteous, attentive and detail oriented. She made me feel heard and in the end was able to address all my concerns. Wish more companies had customer service employees like her!

Date of experience: July 5, 2019
California
2 reviews
0 helpful votes
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We had an issue with a part, and their customer service promptly took care of it with the manufacturer, and got us sorted out hassle free. Refreshing!

Date of experience: July 1, 2019
Colorado
1 review
0 helpful votes
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Got a very competitive price on a new sink for our remodel. When we identified a small manufacturer defect Freida was fast, empowered and had great follow through on getting us a new one delivered quickly and working with the manufacturer for a refund. Will definitely recommend QualityBath.

Date of experience: June 25, 2019
California
1 review
5 helpful votes
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After emailing Lea at Quality Bath for weeks, I got this from Janet: "You are correct, the photo on our site and Perlato's site is incorrect as that tub does not exist".
So, after having sent a tub that is impossible to caulk without a 1/2" bead of silicone, they claim that the tub I actually ordered based on photos on their and the manufacturer's website actually does not exist. Seriously?

Date of experience: June 23, 2019
New York
1 review
0 helpful votes
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Best Service
June 22, 2019

Quality bath has the best service and the best prices; and no sales tax to NY!
They always pick up on the first ring or 2, no miserable phone trees. I have been buying from them for years, and I highly reccommend them for any homeowner,

Date of experience: June 20, 2019
Texas
1 review
0 helpful votes
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Charlie just helped us pick out and purchase several items for our bathroom. He was incredibly knowledgeable about the technical specifications of the specific items that I wanted and helped the process go smoothly and quickly. Thank you!

Date of experience: June 5, 2019
California
1 review
0 helpful votes
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Excellent value
June 6, 2019

Purchased granite kitchen sink - contractor surprised it arrived in pristine condition. It has since been installed and it looks and works great.

Date of experience: June 5, 2019
North Carolina
2 reviews
0 helpful votes
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I couldn't be happier with the customer service I received from Quality Bath. I asked a question to the live online chat rep right after placing an order and learned that I had accidently clicked on the wrong size. Jack not only promptly answered my question but quickly saw that I had ordered the wrong size sink grid. He fixed my order right away and then made my day when he told me how quickly my order would be in my hands! I will definitely be ordering from them again!

Date of experience: June 4, 2019
California
1 review
0 helpful votes
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Customer service
May 22, 2019

Excellent customer service. Our sink came cracked and I sent and email on Saturday after it arrived. I got a reply first thing Monday morning and a new sink is already on its way.

Date of experience: May 20, 2019

From the business

QualityBath offers thousands of luxury bath vanities and kitchen & bath products for the home. We also sell faucets, sinks, tubs and whirlpools. We carry all major companies at discounted prices. We also feature how-to articles to help your renovating...


qualitybath.com
Founded in 1984
Lakewood Township, New Jersey, United States