QS Supplies

I ordered some shower heads on 26th of April for a job I was starting on 8th of May. When the delivery did not arrive, I emailed QS 'support' address to enquire but received no reply. I followed this up with a call and spoke to an extremely unhelpful person who said the delivery will arrive on Wednesday 9th of May.
When nothing arrived on Wednesday, I called again to be told that the the delivery was sent to Scotland (?!) by mistake and that I will definitely receive it on Thursday 10th May.
Unsurprisingly, nothing arrived on Thursday and after another unhelpful phone call, I was told it will arrive on Friday.
Friday arrived with yet no sign of a delivery, I called again and spoke to Des who said that the shower heads were never dispatched at all (he didn't know why) but he can dispatch them immediately for guaranteed delivery on Monday 14th of May.
I said it was too late and requested a refund. I was told to email *******@qssupplies.co.uk to request the refund which I did. Because I previously had no reply from that address, I also copied in *******@qssupplies.co.uk and myself.
I did not received a reply or a refund and when I called again today, I spoke to the most unprofessional person I have ever had to deal with who said that I was wasting my time and will never receive a refund. He said no emails were ever received from me and refused to let me speak to anyone else. He made insulting noises over the telephone and mocked me when I said I could not believe how he was speaking to me.
This person's name was Zane. He said he was in charge and refused to give me his surname.
Do not use this company!

Blatant liars, rude, unhelpfull, was a big mistake being caught by their nice web site, i called hotline to check items in stock was assured they were and delivery promised 2-3 days, paid with debit card over phone, no email reciept/conformation recieved, called again, still no conformation, money had been taken from my account so assumed order was in transit, how wrong was i, still waiting, trying to get refund, call them and they just GRUNT at you. Please AVOID!

Online service appears straighforward, no goods delievered when expected, on chasing via phone you get to speak to the rudest, most ignorant sales staff ever lived! When goods turn up half missing, im told I can't request a refund over the phone I have to email. Upon emailing, an array of rude, obnoxious emails flurry through from QS staff, where Im told good have been sent and I have to wait for them... lovely! Wait how long i wonder, hmmmmm? On top of that, if i choose to return any items due to late delivery then I have to pay postage and this is not refunded! Appalling service.

Worst bathroom & diy online store I have ever come across in a million years, don't be fooled by the seemingly nice look of the website... its all a farce! You have been warned.