QS Supplies

As other customers have also suggested I did not receive an email advising me when my sink and tap would be delivered, despite this being stated in writing to me when I placed the order on line.
On Monday 24th February I emailed QS and Geodis (the delivery company) to ask when my order would be delivered. I was emailed by both companies advising me that my order would be delivered the next day (25th). My order did not arrive.
QS were closed when I telephoned them just after 5pm to find out why my order had not been delivered. I then 'phoned Geodis and spoke to Peter Lally who advised me that my goods were still at the depot, he had no idea why they had not been delivered to me as promised and further advised me that any complaint which I wanted to make should be addressed to QS as my contract is with them and not the delivery company.
I telephoned QS this morning just after 8am and now understand why so many customers have made negative comments about the customer service advisors. The person I spoke to was extremely unhelpful, I explained why I was 'phoning and gave her tha name of the person I spoke to yesterday evening at Geodis, she initially advised me to 'phone back after 9am when she would be able to speak to the delivery company to ascertain the circumstances of the failed delivery. I suggested that this was not an option as I had already wasted a whole day waiting for a delivery which did not arrive despite having 2 emails advising me that the items would be delivered. She then suggested that the items were not due to be delivered until today 26th. I have a copy of the Details for Consignment which clearly states that the order should be picked up on 24th and it was scanned into the Hub on 25th for delivery (according to my 2 emails) on 25th. She then advised me that she would try to speak to someone at the delivery company and put me on hold. Eventually she told me that she was experiencing some difficulties but also that she couldn't find any evidence of an email sent to me from QS stating that my order would be delivered on 25th February so would I send her proof?! I am not sure where she undertook her customer service training but I would imagine that insinuating that a customer is lying would not be part of any training session. I asked to speak to anyone who was in charge, she then put me on hold once again, after waiting more than 45 minutes my mobile cut off. I then 'phoned again using my landline and spoke to someone else who eventually transferred my call to Ali who told me that he was a supervisor. He was very polite and apologised for the poor service and suggested that if I made any future purchases with QS I could be given a discount to compensate me for the inconvenience caused. He advised me that my order would definately be delivered today and he would endeavour to ascertain the circumstances for the delay.
I then telephoned Geodis and got through immediately to Peter Lally, he provided me with a rough idea of delivery time but suggested that an admin error had caused the delivery delay. My order has now been delivered, the driver was very pleasant and very helpful. I am a bit anxious about checking whether or not there is any damage to my order because of the anticipated stress of having to contact customer services at QS again!

QS Supplies Fraud & Scam Company... Be Aware!
Ordered a Bathroom ceramic basin & vanity unit and had to wait approx 21 days from order to delivery. Phoned up to track order and was spoken with very arrogant attitude After Sales support agent, terrible customer service, zero communication apart from initial order email. Nothing they could do because they were waiting on a supplier. Poor Communication. Bathroom sink refit was put on hold awaiting for sink costing more money for the builders. Finally it arrived, opened it was terrible shocking as its completely black scratch marks all over the white basin. Absolutely crap and very very poor quality product. Tried to contact the customer service and was repeatedly told to raise the fault through their company website portal which is again a crap, as it is accepting any faulty/damaged mail and picture due to their software issue. Phoned customer service and spoke to support agent and asked to email the pictures to support desk. Did that, now they are refusing to replace the product nor refund it. Now, they are Blaming the manufacturer for their mistakes. Such cheap practices and a scam company. We are now left with a damaged item, I paid £247.44 for the sink unit. All gone. QS Supplies is a fraud company. Never ever do business with them. A complete farce, unprofessional & shouldn't be in the retail business. You can only determine how good or bad a retailer/e-retailer is once there is a problem because anyone can sell something but how do they resolve an issue? The biggest insult for me is that they couldn't be bothered. Reported to Trading Standards and involving Financial Ombudsman.

Worst ordering experience of my DIY life!
Shipped me a broken door that was admittedly the wrong size (that part is my fault); when I reported that it was broken (Tuesday morning after a Thursday evening delivery) I was advised that it's apparnetly not 3 working days to report a broken door, but just 72 hours (nevermind that 72 hours would have taken us to Sunday...)
So now I won't get a refund and have to find a way to dispose of the door.
DON'T ORDER FROM THESE THIEVES.

I wish I'd paid more attention to the negative reviews for this company on various forums.

They didn't supply some parts of my order, then claimed that they had and refused supply or refund.

While I was sorting this problem out, the project was put on hold and other parts of of my order remained in their packaging after a cursory post-delivery check.

This was a mistake, because when I finally was able to unpack and fit my shower screen it turned out to be damaged. Naturally, QS Supplies said I was past the deadline to report damage and refused to replace it.

I managed to reclaim for the non-delivered parts through my credit card, but had to purchase another shower screen at additional expense from a competent supplier.

Customer services were rude and disinterested throughout.

Avoid.

****WARNING****Please do not buy from this company. We paid over £200 for a bathroom mirror cabbinet and within 25 months the mirror just fell off the cabinet door, broke into many large shards of glass and caused significant damage in my bathroom. More to the point if someone would have been sitting on the toilet they would have been cut to pieces and most likely killed. Upon making a complaint and request for a refund I was fobbed off with the supplier saying its outside warranty with no recognition of the fact the cabinet is a breach of contract as it is clearly not fit for purpose as required by the Sale of Goods Act 2015. I will now be taking this matter to the consumer ombudsman and court if required.

I can't explain how dreadful this company is. I ordered some items and
After they didn't turn up on the date agreed I called them to find out
What was happening. They said the items would turn up in a week or so.
Therefore I cancelled the order and used another supplier as I had a
Plumber booked for a specific date. When I got the refund (weeks later)
It was much less than I had expected. I asked for a breakdown of the
Bill and was told 'it wasn't company policy to provide this'. What? So I
Pushed harder and eventually got a breakdown. The refund was for 3
Items rather than 4. I explained several times that I couldn't have the
4th item as none of them arrived! They wouldn't have this and have
Refused to issue a full refund. Upon closer research it appears that I
Am certainly not the only person experiencing issues so I will be taking
Legal action and informing trading standards about QS Supplies. Also, I
Am told most of the positive reviews on this site are written by their
Staff (ask yourself which company only have 5 star and 1 star
Reviews?!). Do yourself a favour and steer well clear of them.

Had a bath delivered, got a plumber a week later to fit, all inspected before hand fitted Thursday evening, fill with water and silicone around bath and 20 minutes later bath split opened and flooded bathroom. QS not interested, blame supplier only giving 3 days to inform of defects etc. Obviously oblivious to Consumer Rights Act 2015 which state's my contract is with them not the supplier and under this act I am entitled to a full refund within 30 Days. So now off to the courts to claim Bath flooring and refitting new bath, VERY BEST OF LUCK TO YOU IF YOU DEAL WITH THIS COMPANY! THEY HAVE REFUSED A REFUND THAT IS WHY I HAVE PUT OVER 14 DAYS AND IT WAS NOT DELIVERED DAMAGE. ''FAULTY GOODS''

Ordered a bath for £1774 which was a little cheaper than other suppliers. Was told delivery was today. I was told I would be contacted for delivery arrangements, but no call. Called at 2pm and was assured delivery before 5pm. Called at 4.35pm to ask where it was because I was aware they close at 5pm. No phone call from QS or their delivery driver. Now they're closed until Monday. I have taken a day off for this, and it seems that I will be asked to take another day off to receive this bath losing two days wages. I shall be cancelling this order via the protection of credit card and placing the order elsewhere. Appalling.

We ordered an expensive sink from QS supplies, which came damaged (a corner was bent, so won't sit flush to the worktop), which they refused to replace. QS Supplies won't take any responsibility and had the audacity to try and claim that we damaged the sink! Looking on ebay - there are loads that are bent, so this is a manufacturing problem, (do not buy an Astracast sink!) and certainly something we did not do. They are in breach of the Consumer Rights Act 2015, and still refuse to replace/refund/repair the sink. Looking at previous reviews, this seems to be a common problem with QS Supplies - something I wish I researched into before placing an order with them. Terrible customer service. Will never, ever, buy from QS Supplies again.

I placed an order for a bath, bath panel and bath waste, however, the wrong bath was delivered so I arranged for the items to be uplifted for a refund.

The first uplift did not take place as they did not provide sufficient time to allow me to arrange for someone to be in the property. I. e. I received less than 24 hours notice

As I received no information regarding any further uplifts, and no paperwork was provided by the driver, I was unaware which items were to be uplifted during the subsequent uplift. However, the driver chose to uplift all three items at the same time.

Several weeks later, I received a credit for only one of the items (the bath) When I enquired about the credit for the other 2 items (the bath panel and waste) I was told that these had not arrived back in their depot.

QS Supplies have advised that I should have been given an uplift note from the driver detailing what should have been uplifted and that this would require to be signed by me at the time of the uplift. I can't recall any paperwork being shown to me at the time of uplift and have requested QS Supplies to provide me with a copy of this but they have failed to do so.

I have expressed on several occasions that I cannot be held responsible for the failure of the driver or the warehouse staff in identifying what happened to the items after they were uplifted from me.

However, QS Supplies have advised that nothing further can be done.

YOU HAVE BEEN WARNED! DO NOT DEAL WITh THIS COMPANY

The prices from QS seemed competitive but I really wish I had bought from anywhere else. I spent over £2,200 but then had over two months trying to deal with failed deliveries, broken items being delivered, responsibility denied, re-ordering, chasing up refunds etc. My installer left, the whole project ground to a halt. In the end I had to order a toilet from elsewhere and hand over 40+ pages of emails to my credit card company to raise a disputed transaction. This has been an incredibly frustrating company to deal with - you cannot telephone product support, managers will not come to the phone, etc. I have been without a bathroom for 3 months so far and am down nearly £700 as a direct result of choosing QS supplies.
As a result or now reading so many other negative reviews of QS I will follow the advice to also contact Citizens Advice/Trading Standards.

The title above says it all, attracted by the website which was clear and easy to find products, the prices seemed pretty good. So hence went to order and pay for 2 complete bathroom sets. Now after 3 weeks when they have promised a 14 day delivery an email comes to say one item will arrive in another 3 weeks. Next day another email arrives to say they have another problem with another item which will be coming in 4 weeks. They list delivery times which are not reliable and if you buy from here be aware of this and you will be fine.

Don't bother shopping with this company. Why? I did buy a shower set from them, it did show up, however it was missing the shower head.

So I wish I could say I then went out and bought a shower head, but in the end I had to buy a whole new set instead. You are definitely better off using another company.

Before I made this decision it took 14 days for it to arrive after paying for 3-5 days delivery, even after calling their customer service.

Then I have messaged them about my problem and obviously they still haven't responded.

This has to be one of the worst customer experiences I've had in years.

I spent £2k with this terrible company. Most of the items arrived without issue but when it went wrong, it went really wrong and their lack of care is quite extraordinary.

One item was shown as in stock but actually took nearly two months to arrive. I called to chase and promises were made about it being in next week. It wasn't. I called again and same promise, and on and on. You get the idea... I came to the conclusion that they're guessing and/or lying.

One item they sent was incorrect. They actually sold me the incorrect item and I had to point this out to them (bathroom experts, they are not!). They have a company policy (which they will under no circumstances be flexible with) and insist on collecting an incorrect item before replacing. They point blank refuse to exchange on the same day. They do not make life easy.

I took a day off and waited all day for the item to be collected. I then waited a month for the correct item to be sent. As with the other item I was waiting for, lots of promises that it would be with me in the next few days or next week, but it never was.

Today, I have received the replacement for the incorrect item. I have waited a month. And today, the same item that I returned has arrived again. Yes, really. This completely inept company have returned the same incorrect item to me, making me wait a month in the process.

The item in question costs £30. And yes, you've guessed it, they're making me go through the whole process again.

When you call, they refuse to get involved, saying that they are sales and that you must email for service aftersales. When you email, the response will mostly be a standard template email.

This company do not care. This company are incompetent. Some of their prices are low and some aren't. Be prepared for the most awful service. You have been warned!

If anyone would like to see the ridiculous email trail I have had with this company, I will be posting it online in as many review sites as I can using the same title as above.

The company claims on it's website to provide outstanding service.
Ordered a mirrored cabinet on-line 27 Nov 13. No correspondence to say when it might arrive. The wrong cabinet arrived 3 Dec 13 and I immediately requested a replacement or refund. Was told I had to e-mail their support team and there then ensued a lengthy correspondence where despite me pulling images and references direct from their website, they were adamant it was not the wrong cabinet. They eventually gave in and uplifted it on 23 Dec 13 but I am now pursuing them for my money back without any joy. By far the worst company I have ever dealt with!
Never again. Be warned!