QS Supplies

The special shower tray and door I ordered was out of stock & QS Supplies immediately offered me a refund, or to wait until it was available. Having read some of the bad reviews I contacted the manufacturer direct who confirmed everything QS Supplies had told me about production issues. Having been kept informed by QS throughout my wait they actually achieved delivery a week before the manufacturer had estimated. Order ready to doorstep delivery took just 36 hours. The pallet delivery was excellent and all of this for a considerable discount compared to other on-line suppliers.

ZERO STARS! This is the worst company ever! Placed an order online in November 2020 which stated item was in stock. Only when they have taken your money do they tell you the truth about stock. It is now January 2021 and even though I have since cancelled my order and requested a refund, this horrid company continues to use every excuse not to give me my money back. I have now reported them to Trading Standards who promise to look into this and have used the Chargeback scheme from my bank to retrieve my money. The more people that report this company the better. They need to be stopped. They continuously breach the Consumer Rights Act and worse still, they don't care. YOU HAVE BEEN WARNED!

I ordered a new toilet seat from QS Supplies. Delivery day came and I received a "delivery failed" email in which they claimed their driver had called and no one answered the door, so they wanted an additional £12.00 + VAT to redeliver. Thing was, I have a security camera covering my front door, and no one came to the door. I was also working in my office which overlooks the front door. No one came to my front door. My dog is also better than any doorbell. He didn't bark. No one came to my front door. Contacting them, they were adamant their driver tried to telephone me and they had also tried, but the phone rang with no answer. No missed calls were showing on my phone. These scammers are looking for the £12 to redeliver. I doubt they even sent a van out to me. It's a scam to make more money Did they even have the goods in stock, which reading other reviews elsewhere it seems they might not?

Absolutely shocking Company. Ordered a Hudson Reed shower screen and was then told it was out of stock and would take a few weeks. I then got a delivery of a completely different unbranded shower screen which I thankfully checked before the driver had gone so I could refuse delivery. I have since spent hours getting through to them on the phone but nobody can tell me anything or when I can get the screen. In the end I ordered elsewhere and I am still waiting for a refund despite numerous emails and calls. I am now dealing with the bank to charge back the payment to them to try and get my money back. As so many other reviews say, avoid at all costs.

Disgraceful company with some deeply dishonest practices.
Firstly they list goods at lower prices than competitors and falsely state that fixings are included - then they make up the money by charging obscene delivery charges.
Then as soon as you order they send you an e mail stating that if you are not in when they delivery you have to pay again - which is fine, except they do not give you any information as to delivery date or times.
In the same e mail you are i formed that if the goods supplied are damaged, incomplete etc you must sign something for the delivery driver saying so or lose your statutory rights of refund/reparation - this condition is impossible to meet because the delivery driver just dumps the stuff on your doorstep and is long gone before you open the door! Dirty trading tactics indeed!
Then when you discover the fittings are missing and contact the company you have to deal with rude, ignorant, unhelpful staff who openly exercise disability discrimination. They then tell you to send an e mail which might get read in a couple of days and might get a response... sometime! Staff have atrociously bad attitudes and a "blame the customer for the company's incompetence" ethos.
So effectively you are left with expensive goods that are missing essential elements - the cheaper prices are a false economy costing extra days paying fitters who have to return.
This company and those in it are vile - they are being reported to Trading Standards.
AVOID AVOID AVOID - they are an abomination!

I wish I'd read these reviews before I bought a set of taps from them. The taps were of good quality and had they fitted everything would probably have been ok. Unfortunately they didn't and I had to avail of their customer service which is pathetic. After ten emails and five phone calls I still don't have my money back. I initiated a return four days after receiving the taps and heard back from the QS ‘support' team after a few days. I confirmed I wanted to return them and then didn't hear anything for 10 days! After numerous emails I was told that there'd be a 25% ‘re-stocking' fee, despite me initiating the return within my 14 day cooling off period that I'm entitled to under the Consumer Rights act. I'm still fighting with to get my money back 3 weeks later... AVOID

I wanted to place an order for a shower cubicle and tray to adapt a bathroom for someone with a severe disability. The DWP has guidelines which state that a company can deduct VAT. It's a simple process of the company asking me to fill out a form with my details, and charging the reduced rate when I place the order. The DWP then checks my claim is legitimate. When I tried to place my order, QS Supplies said they could not deduct 20% VAT. I have emailed them on SIX occasions asking then to let me know what the correct procedure is to be exempt from VAT. The only response I have had tells me to ‘place the order'. I asked one of their "customer representatives" to put me in contact with a manager. After various excuses to not connect me, he took my details and said a manager would call me. I'm still waiting! Whilst I've been waiting for responses to email/phone(3 days) the cubicle has gone up in price by £92!
DO NOT USE THIS COMPANY - THEY ARE NOTHING BUT CROOKS!}

If your purchase turns out to be defective you will regret dealing with this shady business. After 19 emails and telephone calls to them over a period of 2 months I finally received a part refund on a defective bath. The people behind the business remain anonymous and any communication that you receive will be almost nothing but misinformation and empty promises. Their returns and refunds policy is non-existent, they have no regard for the Consumer Rights Act and their claim of providing 'outstanding' customer service is an outrageous lie. What you do realise is that they just don't care about reputation because they must manage to suck in enough customers on their low prices.

This company is probably one of the worst I have ever purchased an item from. Their customer service is appalling and their refund process is an absolute joke. They refuse to refund items they where returned a day after receiving them, the items where unused, undamaged and simply unwanted. The customer service team provide a brief emailing simply saying they could not refud provided no reason as to why and when challenged on this they jsut sent the same email over and over again. In times like this you would respect some compassion however alas QS Supplies has just proven what type of company they are. Don't waste your time or money!

Avoid this Company! Honestly the worst company I have Ever dealt with! Delivered my parcel to the wrong address. Delivery driver called me, when delivering to wrong address, very rude, when I tried to explain politely that's not my name or address He told me to F' off and hung up! Refused to give me refund or replacement. Emailed me other customers private details!?! Expected me to sort out some of their errors/problems (I don't work for them!?!) eventually after 2months of complaining and threatening the ombudsman, I got part off the refund back then a further month of complaining, I got the remainder. I'm still 20 out of pocket not to mention the phone bill as they never contact you. You have to do all the chasing up and every time they answer the phone they leave you on hold for at least 20mins. Also no customer skills when communicating with them. Put me under so much stress and worry. Terrible Awful company! Avoid at all costs.