QS Supplies

I bought from the QS Supply a bath and a bath screen in value of more than £1200. First they mixed up my home address. Thereafter they prohibited to their delivery vendor Yodel to deliver the goods to me although I managed to rectify their omission of my address at both QS Supply and Yodel site. QS Supply stopped any communication after I confronted them that I have written communication from Yodel that QS Supply requested return of my goods to apparent QS Supply warehouse instead of delivering them to me as well as QS Supply will have to take all costs for return of damaged goods and replacing them with the new and undamaged one.

Be aware of this company. You could end up only wasting your time and money.
I hope everyone see the review of this company before you order it.

Shocking service indeed,
Online order takes always time to decide because you cannot see it.
I ordered one with QS supplier. There was a stock when I check the website.
I paid them directly. I was expecting my order is coming soon.
But I received an email from them that they do not have stock for 3-4weeks. What?
I am sure the company shouldn't take the money if they don't have the product to sell.
But nope! So I complained about that and asked for the replacement for something else. Because I didn't want to spend money on another. NOPE! What they said they need to refund then I need to order another.
And they don't normally do but this time they will refund the cost of Shipping charge.
What? Excused me?
Shipping charge which even never started yet?
This company actually want to charge me the shipping. How lucky me!
I did complain so I can get a refund of the shipping charge.

After this conversation, I look for the company's review
I found this company has lots of negative reviews and they don't really care.
I am leaving this review because I want no more people fooled by this company.
Please let people know about this company.
Be aware of this company.

Ordered 4 cisterns last Friday and they are out for delivery today. I have to admit that having read the reviews on here I obsessively called QS daily, rudely demanding to know where my items were, which I'm embarrassed about. All the staff were friendly and helpful.

I ordered a Roca bath from these clowns. It arrived scratched so I wanted to return it.

When you call them you are greeted by people who can barely speak English - Indian/Pakistani accents that are so thick as to be incoherent.

You then get promised that within 48 hours it will be resolved, which sounds great except that they never get back to you.

I have phoned them 4 times over the last 2 weeks and each time to be told it will be resolved within 48 hours, it never is and they never ever contact you back with an update.

I paid via Paypal and Paypal are now investigating.

But avoid the hassle with these ROGUE TRADERS and just do not buy from them in the first place.

You have read this far so you have been warned, don't complain afterwards when you find out what I have told you is 100% fact.

I received a sink from this company in March. Unfortunately we didn't open it till last week as builders had been delayed due to COVID rulings. It was split in two when opened and we quickly notified them by a phone call and then by email as advised. Standard email was issued about us not letting them know within 14 days. I can't get to speak to anyone and when I quoted the consumer act they just re issued the standard email,,

I cancelled my order because of the terrible customer services. The prices may look good but I would rather pay a little more and get good service

Worst company I've ever dealt with. Ordered 2 toilets 11 weeks ago. Website says sub just to availability 5-7 days. 7 days I could live with that. I could of settled for 14-21 days. After a couple of weeks I was told it would be 2 more weeks. Ok I know when it's coming now. Then nothing from this company. I chased the company to be told it would be another week. Then another week and so on for the next 6-7 weeks. Eventually being told this week it would be another 4-5 weeks. All the while the website still states 5-7 days. I have now cancelled the order as customers are very frustrated and want to get on. No compensation would be given, they would not even upgrade to the next toilet free of charge. I have had to buy 2 new toilets at a much higher cost on a job priced for these toilets which now hits my pocket. If I was told when placing the order it wasn't in stock I could of worked to it. But the company in general was trusty terrible. False advertising! Stay away

Very poor aftercare.

The first thing that appealed to me about this company was the delivery timelines. 10 days maximum it stated, so I booked fitters in for 2 weeks time.

They swiftly emailed stating that some of the items wouldn't be available for 2-3 weeks, so I had to renogotiate with the fitters (not easy when they have such a queue of work currently).

Fitters have started and some of the items were still due for delivery, some they were still unable to provide me with an exact delivery date.

I have numerous emails telling me the "wall mounted toilet" I had ordered was on its way (I hadn't ordered wall mounted). Each one I replied to and at first was given a rather shirty reply stating that is what I had ordered. I had to screenshot my receipt to show that was not the case.

When the toilet arrived, box was not damaged in the slightest (they ask you to check state of boxes on delivery). I open in anticipation of seeing a wall mounted toilet. Thankfully it was the toilet I had ordered, however it had a huge crack right through it.

I emailed the company. Their returns policy is for you to arrange pallet collection of the broken item, and they will not issue delivery of the new one until the broken item is received in the warehouse. This took 18 DAYS! I have now had to stall the fitters at additional expense (they've already ripped out the old bathroom at this point), and we can't get fit in until another 6-8 weeks. Great.

Finally, 6 weeks later we are installing the bathroom, when I open the toilet seat (from its pristine box) and find a huge crack in that too. This was delivered on the same pallet as the toilet.

The company declined to replace this due to the length of time since delivery, even though the pallet had clearly been bashed about during delivery. Plus, the very reason it's been so long since delivery is due to their prior failings.
I have called to discuss this with them and they were, quite frankly, rude.

I won't be using their services again. The stress it's caused and being without a bathroom for 8 weeks is just not worth it.

Uk
Purchased an overpriced flush plate after being assured by a QS Supplies member of staff that it was a matt black finish and would match everything in our new bathroom. Product arrives and I can clearly see that it's a glossy finish. I fill in and submit the online returns form, go about my life and don't hear anything for a couple of weeks. When call to chase to see what's happening have to email their support email. My email gets ignored for 14 days before chase again on the phone. Now they are claiming that the online returns form was never received and I'm being told by managers that it can't be returned as it's over the 14 days returns agreement. Firstly it was mis-sold to me, secondly most of the 14 days in the returns process were spent with my correspondence being ignored by QS Supplies and thirdly the product is in all the cellophane and can easily be re-sold. I would expect common sense to prevail in this scenario but instead they have lost a customer for life. Terrible experience! I'm out of pocket and stuck with a product that was described incorrectly by their staff.

After waiting for months for my goods, and phoning and e, mailing i am supposedly getting my order, if you can go anywhere besides this company for goods go, this is the worst company i have ever dealt with, use them at your peril

Do not use this company, even if the price looks good. If something is faulty, it all goes wrong. We were sent a defective bath. I am still trying to get it taken back. It has been on our drive for 6 weeks. No refund sent, no collection. It is faulty. The bath panel doesn't match the bath. The product is not as advertised on website. Cannot speak to owner of the business. Seems to be inefficient call centre not connected with the warehouse. Really dodgy. Will be complaining to trading standards. Will not be giving up either - I will get the refund in the end, QS Supplies!

AVOID these people. 2 months I've waited for a tap that was supposedly in stock when I ordered, they took my money and contacted me a couple of days later saying it was out of stock and would be about a month. After 5 weeks I contacted them to ask where my item was, they said they didn't know I hadn't been sent it? Said it would be another further couple of weeks but that they cannot guarantee. A very scratched item, poking through the packaging arrived 16 April (item ordered 23 Feb). I have no doubt the item was in that state prior to them sending it out. They then said I should package it well?!, print off label they sent and asked what day they should organise collection, bearing in mind they wouldn't send a replacement or refund until they had received it and checked item - I sent pics straightaway obviously don't believe me - saying it could take up to a week for refund. DHL were supposed to collect Monday but didn't, now I am sitting around waiting for another day for item to be collected... I have no trust that the money will be refunded. Customer support do take calls... I wonder why. The way I have been dealt with makes me feel that the problem is mine. Go elsewhere.

The experience with QS Supplies has been negative from the start! Firstly we placed an order for 10 items only to be told that items had been discontinued and no alternative was available. We then had to return items purchased to fit with the discontinued items AT OUR OWN COST! We had a delay of 1 month for the final item to arrive. Our bathroom fitter was booked for a month after delivery so we checked the outer packaging and items inside as best we could, but didn't completely unwrap because we didn't want to cause damage ourselves to unwrapped items. When we finally opened the shower tray it had a big chunk out of the corner. Contacted QS Supplies and we were told that we had not reported the damage within a 'reasonable time' and that they would not send a replacement item. I argue that the outer packaging was in tact and so how would we know the item was damaged unless we unwrapped completely and risked damage. I WOULD NOT RECOMMED THIS COMPANY. BEWARE!

This is the first time I have used this company and have been badly let down. I had to phone up to chase my order only to be told that the items were out of stock. They also told me they sent me an email to inform me of this which is not the case.
I have now lost my Client as they were unhappy with the time I took to source the items.
If like me all of your work comes from recommendations you need reliable, honest suppliers unlike this one which will take your money for items they don't have and then lie about communications.
I am now waiting to see how long the refund takes as I have already refunded my client

If you're lucky enough to order and receive a product from this company without issue then count yourself as having a narrow escape. I ordered a chrome bottle trap for a basin, simple enough but my first niggle was I had to phone and chase the order as I didn't hear anything after the initial internet purchase. Having then received the product I found it to be defective (welded seam had a gap). This I reported via email the same day of delivery quickly followed up by completing the complaints form on their website which included photos of the faulty item. The niggles grew! Several emails and phone calls later I still hadn't received information as to how I should return this for a refund. Their customer service is non existent, I was "fobbed off" on the phone and email replies were automated. I eventually gave up with QS Supplies and raised a claim through PayPal who thankfully sorted and refunded me after I posted the item back! Fortunately this was a relatively low value and small sized item. I dread to think what would have happened if this had been a full bathroom re-fit order. PLEASE AVOID THIS COMPANY IF YOU CAN!

Trying now to get a refund from this bunch of criminals. They do not have the products they are selling and now I'm trying to get my money back. DO NOT USE THIS COMPANY.

I ordered a vanity unit that appeared in stock on the website and in the end it was out of stock. They initially gave me a date i. E. 4th of March of when it should be back in stock and then once again they couldn't deliver what they had promised. They are now estimating 4th of April. In Total is taking 2 months for a simple vanity unit. Totally ZERO AND ABSOLUTELY NEVER AGAIN.

Some items not in stock, despite what it says on website. Don't tell you until after you have paid. Despatched part of order. Told them I wanted to cancel rest of order as I didn't want to wait. Turned into a marathon of trying to get my money back. Different people or "S10" and "S7" as they call themselves, replied to emails every other day and it was like banging your head against a brick wall! Eventually (weeks later) I got a partial refund. They refused to refund any of the shipping as I had had part of the order and when they refunded the products it was 10p short with no explanation and no correction and no response when queried. If anything goes wrong, customer service is appalling. I won't be using them again.