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QLinkWireless

2.4

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QLinkWireless Reviews Summary

The company's reputation is significantly marred by consistent complaints regarding its customer service, characterized by long wait times and ineffective support. Customers frequently express frustration with service interruptions, data limitations, and issues related to device functionality. While some reviews acknowledge the friendly demeanor of customer service representatives, the overall sentiment leans heavily towards dissatisfaction, with many describing the service as unreliable and inadequate. Positive aspects are scarce, primarily focusing on the accessibility of low-cost options, but these are overshadowed by pervasive concerns about service quality and responsiveness.

This summary is generated by AI, based on text from customer reviews

service
428
value
405
shipping
379
returns
251
quality
393

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Keeping in touch
December 2, 2022

My Q link phone has been nothing short of perfect for me being able to keep in touch with my family and friends at the same time it has also been extremely good for my important business for medical and etc...

Date of experience: November 2, 2022
Indiana
1 review
0 helpful votes
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I have a sim kit q-link sent me, but I don't have a phone to use for the kit, I need a free government phone

Date of experience: November 1, 2022
New Jersey
2 reviews
0 helpful votes
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As Good As Any of the Major Carriers
October 7, 2023

Simply put, my service with Q-Link is no different than if I were using T-Mobile or AT&T etc. In fact, I like it much better because I don't have to walk into a retail store and get attacked by sales reps who are pushed to lie to customers by attaching insurance on to their plans (T-Mobile...this is exactly what all your reps do now since you gotta pay for buying Sprint! I don't like that terrible culture!). Q-Link leaves me alone and gives great service

Date of experience: November 1, 2022
New Jersey
1 review
0 helpful votes
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I love QLink
March 4, 2023

I always have a great connection. Customer service is always wonderful and easy to get in touch with. Thanks Qlink

Date of experience: November 1, 2022
Georgia
1 review
0 helpful votes
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GOOD service
November 1, 2022

I'm loving my service... And want others to try it. Wish everyone change. Tell your friends about this.

Date of experience: November 1, 2022
Washington
1 review
0 helpful votes
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I've been using q Link on my Samsung g21 and it's been fine so I figured I would get there free phone and tablet since it was free and now it's trash they sent me an HP Serrano phone that is completely worthless it's trash I can't get anything done with it they stick it to the poor people poor people get screwed in America that's just how it is. All they are doing is data mining they're taking data from the poor people and selling it and then they collect their check from the government to it's called double dipping and telecommunication companies are dirtbags.

Date of experience: October 23, 2022
Oregon
1 review
0 helpful votes
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Well first off trying to get a hold of anybody that's not an automated line is absolutely just a headache cuz you literally have to go through every last one of the automated button options whatever you want to call it to find it can't get a hold of them online but if you need a PUK good luck because that's almost impossible I was on hold for what was supposed to be 35 minutes but every time it told me my estimated time it was another 5 minutes if not it go down 2 minutes back up to 35 minutes down to 28 minutes back up to 36 minutes and I was on hold for over an hour and a half so I just hung up because I got $#*! to do I don't have time to wait for their slow selfs! Seriously absolutely not worth it whatsoever and if you want an English speaking person good luck with that too.

Date of experience: October 13, 2022
Washington
1 review
0 helpful votes
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Bad customer service
October 9, 2022

Calling customer service was a disappointment. I called because the phonè/tablet package i purchased hasn't arrived although tracking says it was delivered. It was confirmed by Q link that the package was delivered to the billing address i provided as required when paying with credit/debit card. I created a profile which included my shipping address which is different from my billing address. What's interesting is they sent the new sim card to the rite address.
So i was told by customer service since i did not change the address and since the package was delivered it was up to me to contact the post office.
First of all they are certainly confused over there at Q link. Shipping my package to a billing address than blaming me for something that does not make sense than to top it off they want me to track down a package that they delivered to the wrong address. Yeah but No.
I asked for my money back but was told no.
This is wrong entirely on Q link.

Date of experience: October 8, 2022
Virginia
1 review
0 helpful votes
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This has been a lifesaver for me. Thank you all so much. Forever grateful for this program. I will let everyone know about this.

Date of experience: October 7, 2022
Georgia
2 reviews
0 helpful votes
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Greatful
October 3, 2022

I am Greatful for this service, because it allows me to be able to connect with other numbers that's not in my area coad. I can call in to prayer every morning at 5:45 and get spiritual help.

Date of experience: October 3, 2022
New York
1 review
0 helpful votes
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It's MAGA
May 1, 2023

Q LINK WIRELESS makes calling great again. Donald Trump will make America GREAT again. Trump 2024! Go Trump!

Date of experience: October 2, 2022
New York
2 reviews
2 helpful votes
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Q Link Grate service
October 3, 2022

This company helped me out and has excellent services. If you have an iPhone 14, they don't have eSIM, but everything now is perfect text messages, Calls, and data are promising. You can either pay for the service, or if you have help from the state like Social Security, Medicare, Medicaid, or welfare, they help you out very much

Date of experience: October 1, 2022
New York
1 review
0 helpful votes
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I would love to share other about this program and what I have learned from them and it provides good support for the services

Date of experience: October 1, 2022
California
1 review
0 helpful votes
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Great service
October 2, 2022

I love having this service it is a real blessing to me it allows me to stay in touch with my family as I am on a limited income and can't afford a phone bill right now

Date of experience: October 1, 2022
California
1 review
0 helpful votes
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Great Service!
November 3, 2022

Lol. Absolutely! Q-Link Wireless has made a positive impact on my life. It is such a wonderful thing to have free service. It has helped me out. Thank you all, so very much!

Date of experience: October 1, 2022
Texas
1 review
0 helpful votes
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Qlink
February 1, 2023

It's a great company and has real benefits for low income families to stay connected to each other I love the high quality service

Date of experience: October 1, 2022
Arizona
1 review
0 helpful votes
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I never have any issues, no dropped calls, no bad reception, and zero "dead" zones in the Phoenix, Arizona region! I am a completely satisfied customer! THANK YOU Q-LINK!
BRADFORD

Date of experience: October 1, 2022
Wisconsin
2 reviews
0 helpful votes
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Best Service Ever
October 3, 2022

. l thank God for this service. I am on disability and l can't afford phone bill. Thank you QLink Wireless.

Date of experience: October 1, 2022
Maryland
1 review
0 helpful votes
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Great service!
February 1, 2023

I have never had a problem with my service at all. Very reliable and stable. It's been a true Godsend!

Date of experience: October 1, 2022
Kentucky
1 review
0 helpful votes
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Works most the time, sometimes it refuses to text or make calls yet I can text it and I can call it and it works. So it's on and off. But still it's free.

Date of experience: October 1, 2022

From the business

All qualified Q Link customers are eligible to receive a free smartphone and free monthly service.
Our free Q Link plan includes free monthly data and minutes, and unlimited worldwide texting.


qlinkwireless.com
Founded in 2011
Dania Beach, FL, United States
+115
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