Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is significantly marred by consistent complaints regarding its customer service, characterized by long wait times and ineffective support. Customers frequently express frustration with service interruptions, data limitations, and issues related to device functionality. While some reviews acknowledge the friendly demeanor of customer service representatives, the overall sentiment leans heavily towards dissatisfaction, with many describing the service as unreliable and inadequate. Positive aspects are scarce, primarily focusing on the accessibility of low-cost options, but these are overshadowed by pervasive concerns about service quality and responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My Q link phone has been nothing short of perfect for me being able to keep in touch with my family and friends at the same time it has also been extremely good for my important business for medical and etc...
I have a sim kit q-link sent me, but I don't have a phone to use for the kit, I need a free government phone
Simply put, my service with Q-Link is no different than if I were using T-Mobile or AT&T etc. In fact, I like it much better because I don't have to walk into a retail store and get attacked by sales reps who are pushed to lie to customers by attaching insurance on to their plans (T-Mobile...this is exactly what all your reps do now since you gotta pay for buying Sprint! I don't like that terrible culture!). Q-Link leaves me alone and gives great service
I always have a great connection. Customer service is always wonderful and easy to get in touch with. Thanks Qlink
I'm loving my service... And want others to try it. Wish everyone change. Tell your friends about this.
I've been using q Link on my Samsung g21 and it's been fine so I figured I would get there free phone and tablet since it was free and now it's trash they sent me an HP Serrano phone that is completely worthless it's trash I can't get anything done with it they stick it to the poor people poor people get screwed in America that's just how it is. All they are doing is data mining they're taking data from the poor people and selling it and then they collect their check from the government to it's called double dipping and telecommunication companies are dirtbags.
Well first off trying to get a hold of anybody that's not an automated line is absolutely just a headache cuz you literally have to go through every last one of the automated button options whatever you want to call it to find it can't get a hold of them online but if you need a PUK good luck because that's almost impossible I was on hold for what was supposed to be 35 minutes but every time it told me my estimated time it was another 5 minutes if not it go down 2 minutes back up to 35 minutes down to 28 minutes back up to 36 minutes and I was on hold for over an hour and a half so I just hung up because I got $#*! to do I don't have time to wait for their slow selfs! Seriously absolutely not worth it whatsoever and if you want an English speaking person good luck with that too.
Calling customer service was a disappointment. I called because the phonè/tablet package i purchased hasn't arrived although tracking says it was delivered. It was confirmed by Q link that the package was delivered to the billing address i provided as required when paying with credit/debit card. I created a profile which included my shipping address which is different from my billing address. What's interesting is they sent the new sim card to the rite address.
So i was told by customer service since i did not change the address and since the package was delivered it was up to me to contact the post office.
First of all they are certainly confused over there at Q link. Shipping my package to a billing address than blaming me for something that does not make sense than to top it off they want me to track down a package that they delivered to the wrong address. Yeah but No.
I asked for my money back but was told no.
This is wrong entirely on Q link.
This has been a lifesaver for me. Thank you all so much. Forever grateful for this program. I will let everyone know about this.
I am Greatful for this service, because it allows me to be able to connect with other numbers that's not in my area coad. I can call in to prayer every morning at 5:45 and get spiritual help.
Q LINK WIRELESS makes calling great again. Donald Trump will make America GREAT again. Trump 2024! Go Trump!
This company helped me out and has excellent services. If you have an iPhone 14, they don't have eSIM, but everything now is perfect text messages, Calls, and data are promising. You can either pay for the service, or if you have help from the state like Social Security, Medicare, Medicaid, or welfare, they help you out very much
I would love to share other about this program and what I have learned from them and it provides good support for the services
I love having this service it is a real blessing to me it allows me to stay in touch with my family as I am on a limited income and can't afford a phone bill right now
Lol. Absolutely! Q-Link Wireless has made a positive impact on my life. It is such a wonderful thing to have free service. It has helped me out. Thank you all, so very much!
It's a great company and has real benefits for low income families to stay connected to each other I love the high quality service
I never have any issues, no dropped calls, no bad reception, and zero "dead" zones in the Phoenix, Arizona region! I am a completely satisfied customer! THANK YOU Q-LINK!
BRADFORD
. l thank God for this service. I am on disability and l can't afford phone bill. Thank you QLink Wireless.
I have never had a problem with my service at all. Very reliable and stable. It's been a true Godsend!
Works most the time, sometimes it refuses to text or make calls yet I can text it and I can call it and it works. So it's on and off. But still it's free.
Answer: Q-Link is a scam operation. REPORT to the relevant state and federal authorities ASAP! Reps are scammers reading from their scripts. Useless and intend to be useless.
Answer: Yes you can it also gives you two months free Amazon prime
Answer: It's not possible to talk to any human cause a real human wouldnt do the shit these fucking foreigner fucks do to people
Answer: I mean they provide cell service not internet that's two different animals all together. LOL you can turn your phone into a hotspot, which then allows you to tether your tablet to the phone and use its cell data but I think actually the only cost is $5 a month that's unlimited everything so I think just about anyone can afford that. But they actually send a SIM card which I believe was for the tablet and I never put it in so it could be it already came with cell service I haven't paid anything in months except for one time $5 and for all I know that was for shipping and receiving. As far as the $30 phone bill the government you already getting free service so you could apply that $30 towards the internet service if you have a provider in the area that's cheap but reliable. Good luck on that. If you need to know how to set your phone up as a hotspot you turn on Bluetooth for one but the best thing to do is just Google it say turn phone into hotspot and connect tablet for Android it will give you full directions.
Answer: Don't do it. It's not worth your time. Free is too much to pay for this piece of CRAP.
Answer: To my experience with this company since 2018 i never had to pay a dime if your being asked for money RUN run very fast they are trying to scam you because this program is 100 % free --phone --sim card --activation--only money out of pocket maybe for 2nd time go around if you loose your phone drop the sim card in the garbage disposal or belter yet the toilet but no $$$$ ALL FREE
Answer: Mine dies the same if I go over a certain amount of data and have ro wait for the new month to get data back on the phone. Doesn't seem right as it should be unlimited huh?
Answer: If it is a real Qlink email and not someone phishing for info when the package comes don't open it, Write on it "Return to Sender" your singing the song in your head, huh. Depending on your age that was an Elvis Presley song in the 50's or 60's. If it asks for any kind of information do not answer. I get one that say my (department store) order is on the way. If you get a text message and says to send "Stop" to a phone number don't do it. Most likely it is testing to see if you have an active, valid number. Anything internet, phone or text that you don't know who or what it is "Spam it" and delete. Even if you know the person there's a chance when you open it. My address book got hijacked on Facebook and sent everyone on it a virus. I don't FB anymore. It's a pretty sorry person that sends a virus to people they don't know.
Answer: I agree with the previous answer I had SafeLink years ago it takes forever to get it's not as good a service I couldn't get calls inside of my residence. It was terrible I would definitely go with QLink it's so much better in so many ways I don't think there's a question here really. They even sent me a free tablet or I think it was $5 although it's older and it's slow it's free and it does work. You have to make sure you connect it to LTE or 4G rather than 5G it is not a 5G tablet nor I don't believe the phone is either it's 4G also.
Answer: Mine got limited data but still can use calls and text if you run out of data. And it's almost June of 2024 and I am still using my free government service. Maybe however you got this program ei. In WA state you have to be TANF or SNAP and sometimes you have to renew you benefits like my food stamps I have to do that every 6 Months in WA state. So maybe you need to check if that's what your state program works!
All qualified Q Link customers are eligible to receive a free smartphone and free monthly service.
Our free Q Link plan includes free monthly data and minutes, and unlimited worldwide texting.

