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QLinkWireless

2.4

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QLinkWireless Reviews Summary

The company's reputation is significantly marred by consistent complaints regarding its customer service, characterized by long wait times and ineffective support. Customers frequently express frustration with service interruptions, data limitations, and issues related to device functionality. While some reviews acknowledge the friendly demeanor of customer service representatives, the overall sentiment leans heavily towards dissatisfaction, with many describing the service as unreliable and inadequate. Positive aspects are scarce, primarily focusing on the accessibility of low-cost options, but these are overshadowed by pervasive concerns about service quality and responsiveness.

This summary is generated by AI, based on text from customer reviews

service
428
value
405
shipping
379
returns
251
quality
393

We monitor reviews for authenticity

Washington
2 reviews
0 helpful votes
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I have not encountered any problems/issues with my account. All Services that are included in my plan have been available without faults from the day My Account was activated.

Date of experience: January 1, 2023
Minnesota
1 review
3 helpful votes
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Dont expect much from this "Free" phone service
December 28, 2022

I received my phone yesterday but did NOT get a SIM card so it's useless. Not to mention I was charged $70 for this "free phone" which is made out of the thinnest plastic ever. I've been trying to set up the basics on the phone so far, but its so slow and keeps freezing, this is ridiculous. I received the tablet today, haven't opened it yet but I'm not expecting much.

Date of experience: December 28, 2022
Georgia
1 review
7 helpful votes
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Dissatisfied customer
December 23, 2022

I bought a phone which was junk 12/5
I returned it on 12/8 and still have not received a refund for 79.95 I'm very upset this is money I can use and need for Christmas they never called me after sending emails with the answer they will reach out to me they just keep saying they have not received the phone back I'm very disappointed!
My money was taken and never returned

Date of experience: December 23, 2022
Missouri
1 review
8 helpful votes
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Horrible
December 22, 2022

I was told that I ran out of minutes on my unlimited plan...I am bed bound because of a really bad car accident so to be told I ran out of unlimited minutes two days before Christmas is horrible...They didn't try to fix the issue,they told me I had to wait til the first not realizing or caring that I cannot contact any family...Mental illness kills and I just want qlink to realize they played worst part of minds

Date of experience: December 22, 2022
Arizona
1 review
1 helpful vote
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Don't be fooled
December 19, 2022

Ad said free phone. Got a tablet for $10.10 but didn't want it so returned it, but never received my money back. Dropped phone calls on their 'T-Mobile' network. Customer service agents were unhelpfull and even indifferent to my complaints. Have gone to tracfone and the Verizon network. Much better.

Date of experience: December 19, 2022
Michigan
1 review
1 helpful vote
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I dislike this company!
December 17, 2022

They give you a hard time about simple things. I would not recommend them to anyone safelink is a better phone service!

Date of experience: December 16, 2022
Ohio
1 review
0 helpful votes
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Slow service
December 15, 2022

Takes forever to get something downloaded and just slow page to page always tells me TAKING TO LONG...

Date of experience: December 15, 2022
Pennsylvania
1 review
0 helpful votes
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Awful awful awful phone service, cellular service, and even worse customer service. Please trust me when I say, this company is awful in every way! EVERY WAY!

Date of experience: December 13, 2022
Virginia
2 reviews
0 helpful votes
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Awesome
January 11, 2023

I love this service. The coverage is great. I've had one issue and when I spoke w customer service they were all over it and had the issue fixed in no time. I'd recommend this to anyone. Thanks

Date of experience: December 12, 2022
South Carolina
1 review
0 helpful votes
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Qlink,, is the best Link
December 10, 2022

I enjoy Qlink and it's support group. Thanks for providing me great service. Anyone that's looking for great wireless service,, Qlink has your phone and other service's you may need

Date of experience: December 10, 2022
Washington
2 reviews
0 helpful votes
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Hurray for the service, but the devices could work easier and faster. Other than that its a blessing in disguise seeing how my relative can call me if need.

Date of experience: December 6, 2022
Maryland
1 review
0 helpful votes
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Awesome God Bless You
January 1, 2023

Easy to apply for, fast to receive, and Good Service. Thank You So Much and God Bless You very much. Happy New Years

Date of experience: December 1, 2022
Illinois
2 reviews
0 helpful votes
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It's would be perfect if QLinkwireless has the International calls...please note...some person needs to go foreign country...

Date of experience: December 1, 2022
Missouri
2 reviews
1 helpful vote
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Great reliable service
December 2, 2022

No complaints at all just wish the reach of cell crevice was a bit stronger. And I never received my tablet.

Date of experience: December 1, 2022
New Jersey
1 review
0 helpful votes
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I live in wildwood down by the beach and one day two of my buddies and I decided to go out fishing and we get out to the 2 mile bouy and one friend asks what is the weather supposed to be like in an hr i said Check your phone he said he did no service and he's with AT&T my other Friend says I don't have service ether he has sprint so I check mine and I had 4 bars an everything was working fine I always have service never any problems i called to ask for help to switch a phone over and there customer service is amazing too hands down great all around company and I'm beyond satisfied with their services

Date of experience: December 1, 2022
Indiana
1 review
0 helpful votes
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Data ENDS every month in the middle of the month on the 15th. Very frustrating since they advertise free unlimited data.

Date of experience: November 18, 2022
Pennsylvania
1 review
1 helpful vote
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In need of a new phone.
November 15, 2022

I've been trying to get a new phone,mine won't hold a charge,the numbers,aaand. Letters stick,Qlink only sent me a sim card.please

Date of experience: November 15, 2022
Minnesota
1 review
0 helpful votes
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Q link wireless
February 4, 2023

I found Qlink wireless to be a good way for me and everyone else that is eligible the service to be a good chance of being able to have a phone and number to get tfree service and not have to wait until you run out of time or anything else like that to be great for anyone who is able to get it done

Date of experience: November 12, 2022
Ohio
1 review
1 helpful vote
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Worst company out there
November 10, 2022

I ordered a tablet, didn't want a phone or my number ported. Agent said that was fine. Gung up with th and my phone, with Boost which I've never had a single issue with, wax off! No service! Qlink ported my number anyway. Had to wait with no service for 5 days to receive the qlink phone. It doesn't receive incoming calls or text. The internet is slower then dial up and with all of the pop-up ads it's almost impossible to get a call out. So I call and they say yes I can send you a different phone for $129! If I had $129 I wouldn't need their service. I asked for them to cancel my service and they said they did but did not. I had to complain to the national verifier to have them cancelled.The whole mess took 3 days. Stay away from Qlink!

Date of experience: November 10, 2022
Michigan
1 review
0 helpful votes
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I bought a phone and tablet for $29.95, I received my SIMS Card but no phone or tablet. I called twice and got two different answers, they said the phone was ordered on the 28th and canceled on the 27th, how could this possibly happen, I did not cancel this order but they took $29.95 out of my account said they would refund me, has not happened yet, I have called 3 times. Do no use this company, the phones are not free and the customer service is no good, they can't speak english. See below shipment details that were never received and funds taken out.

Date of experience: November 7, 2022

From the business

All qualified Q Link customers are eligible to receive a free smartphone and free monthly service.
Our free Q Link plan includes free monthly data and minutes, and unlimited worldwide texting.


qlinkwireless.com
Founded in 2011
Dania Beach, FL, United States
+115
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