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The company's reputation is significantly marred by consistent complaints regarding its customer service, characterized by long wait times and ineffective support. Customers frequently express frustration with service interruptions, data limitations, and issues related to device functionality. While some reviews acknowledge the friendly demeanor of customer service representatives, the overall sentiment leans heavily towards dissatisfaction, with many describing the service as unreliable and inadequate. Positive aspects are scarce, primarily focusing on the accessibility of low-cost options, but these are overshadowed by pervasive concerns about service quality and responsiveness.
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I have not encountered any problems/issues with my account. All Services that are included in my plan have been available without faults from the day My Account was activated.
I received my phone yesterday but did NOT get a SIM card so it's useless. Not to mention I was charged $70 for this "free phone" which is made out of the thinnest plastic ever. I've been trying to set up the basics on the phone so far, but its so slow and keeps freezing, this is ridiculous. I received the tablet today, haven't opened it yet but I'm not expecting much.
I bought a phone which was junk 12/5
I returned it on 12/8 and still have not received a refund for 79.95 I'm very upset this is money I can use and need for Christmas they never called me after sending emails with the answer they will reach out to me they just keep saying they have not received the phone back I'm very disappointed!
My money was taken and never returned
I was told that I ran out of minutes on my unlimited plan...I am bed bound because of a really bad car accident so to be told I ran out of unlimited minutes two days before Christmas is horrible...They didn't try to fix the issue,they told me I had to wait til the first not realizing or caring that I cannot contact any family...Mental illness kills and I just want qlink to realize they played worst part of minds
Ad said free phone. Got a tablet for $10.10 but didn't want it so returned it, but never received my money back. Dropped phone calls on their 'T-Mobile' network. Customer service agents were unhelpfull and even indifferent to my complaints. Have gone to tracfone and the Verizon network. Much better.
They give you a hard time about simple things. I would not recommend them to anyone safelink is a better phone service!
Takes forever to get something downloaded and just slow page to page always tells me TAKING TO LONG...
Awful awful awful phone service, cellular service, and even worse customer service. Please trust me when I say, this company is awful in every way! EVERY WAY!
I love this service. The coverage is great. I've had one issue and when I spoke w customer service they were all over it and had the issue fixed in no time. I'd recommend this to anyone. Thanks
I enjoy Qlink and it's support group. Thanks for providing me great service. Anyone that's looking for great wireless service,, Qlink has your phone and other service's you may need
Hurray for the service, but the devices could work easier and faster. Other than that its a blessing in disguise seeing how my relative can call me if need.
Easy to apply for, fast to receive, and Good Service. Thank You So Much and God Bless You very much. Happy New Years
It's would be perfect if QLinkwireless has the International calls...please note...some person needs to go foreign country...
No complaints at all just wish the reach of cell crevice was a bit stronger. And I never received my tablet.
I live in wildwood down by the beach and one day two of my buddies and I decided to go out fishing and we get out to the 2 mile bouy and one friend asks what is the weather supposed to be like in an hr i said Check your phone he said he did no service and he's with AT&T my other Friend says I don't have service ether he has sprint so I check mine and I had 4 bars an everything was working fine I always have service never any problems i called to ask for help to switch a phone over and there customer service is amazing too hands down great all around company and I'm beyond satisfied with their services
Data ENDS every month in the middle of the month on the 15th. Very frustrating since they advertise free unlimited data.
I've been trying to get a new phone,mine won't hold a charge,the numbers,aaand. Letters stick,Qlink only sent me a sim card.please
I found Qlink wireless to be a good way for me and everyone else that is eligible the service to be a good chance of being able to have a phone and number to get tfree service and not have to wait until you run out of time or anything else like that to be great for anyone who is able to get it done
I ordered a tablet, didn't want a phone or my number ported. Agent said that was fine. Gung up with th and my phone, with Boost which I've never had a single issue with, wax off! No service! Qlink ported my number anyway. Had to wait with no service for 5 days to receive the qlink phone. It doesn't receive incoming calls or text. The internet is slower then dial up and with all of the pop-up ads it's almost impossible to get a call out. So I call and they say yes I can send you a different phone for $129! If I had $129 I wouldn't need their service. I asked for them to cancel my service and they said they did but did not. I had to complain to the national verifier to have them cancelled.The whole mess took 3 days. Stay away from Qlink!
I bought a phone and tablet for $29.95, I received my SIMS Card but no phone or tablet. I called twice and got two different answers, they said the phone was ordered on the 28th and canceled on the 27th, how could this possibly happen, I did not cancel this order but they took $29.95 out of my account said they would refund me, has not happened yet, I have called 3 times. Do no use this company, the phones are not free and the customer service is no good, they can't speak english. See below shipment details that were never received and funds taken out.
Answer: Q-Link is a scam operation. REPORT to the relevant state and federal authorities ASAP! Reps are scammers reading from their scripts. Useless and intend to be useless.
Answer: Yes you can it also gives you two months free Amazon prime
Answer: It's not possible to talk to any human cause a real human wouldnt do the shit these fucking foreigner fucks do to people
Answer: I mean they provide cell service not internet that's two different animals all together. LOL you can turn your phone into a hotspot, which then allows you to tether your tablet to the phone and use its cell data but I think actually the only cost is $5 a month that's unlimited everything so I think just about anyone can afford that. But they actually send a SIM card which I believe was for the tablet and I never put it in so it could be it already came with cell service I haven't paid anything in months except for one time $5 and for all I know that was for shipping and receiving. As far as the $30 phone bill the government you already getting free service so you could apply that $30 towards the internet service if you have a provider in the area that's cheap but reliable. Good luck on that. If you need to know how to set your phone up as a hotspot you turn on Bluetooth for one but the best thing to do is just Google it say turn phone into hotspot and connect tablet for Android it will give you full directions.
Answer: Don't do it. It's not worth your time. Free is too much to pay for this piece of CRAP.
Answer: To my experience with this company since 2018 i never had to pay a dime if your being asked for money RUN run very fast they are trying to scam you because this program is 100 % free --phone --sim card --activation--only money out of pocket maybe for 2nd time go around if you loose your phone drop the sim card in the garbage disposal or belter yet the toilet but no $$$$ ALL FREE
Answer: Mine dies the same if I go over a certain amount of data and have ro wait for the new month to get data back on the phone. Doesn't seem right as it should be unlimited huh?
Answer: If it is a real Qlink email and not someone phishing for info when the package comes don't open it, Write on it "Return to Sender" your singing the song in your head, huh. Depending on your age that was an Elvis Presley song in the 50's or 60's. If it asks for any kind of information do not answer. I get one that say my (department store) order is on the way. If you get a text message and says to send "Stop" to a phone number don't do it. Most likely it is testing to see if you have an active, valid number. Anything internet, phone or text that you don't know who or what it is "Spam it" and delete. Even if you know the person there's a chance when you open it. My address book got hijacked on Facebook and sent everyone on it a virus. I don't FB anymore. It's a pretty sorry person that sends a virus to people they don't know.
Answer: I agree with the previous answer I had SafeLink years ago it takes forever to get it's not as good a service I couldn't get calls inside of my residence. It was terrible I would definitely go with QLink it's so much better in so many ways I don't think there's a question here really. They even sent me a free tablet or I think it was $5 although it's older and it's slow it's free and it does work. You have to make sure you connect it to LTE or 4G rather than 5G it is not a 5G tablet nor I don't believe the phone is either it's 4G also.
Answer: Mine got limited data but still can use calls and text if you run out of data. And it's almost June of 2024 and I am still using my free government service. Maybe however you got this program ei. In WA state you have to be TANF or SNAP and sometimes you have to renew you benefits like my food stamps I have to do that every 6 Months in WA state. So maybe you need to check if that's what your state program works!
All qualified Q Link customers are eligible to receive a free smartphone and free monthly service.
Our free Q Link plan includes free monthly data and minutes, and unlimited worldwide texting.

