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The company's reputation is significantly marred by consistent complaints regarding its customer service, characterized by long wait times and ineffective support. Customers frequently express frustration with service interruptions, data limitations, and issues related to device functionality. While some reviews acknowledge the friendly demeanor of customer service representatives, the overall sentiment leans heavily towards dissatisfaction, with many describing the service as unreliable and inadequate. Positive aspects are scarce, primarily focusing on the accessibility of low-cost options, but these are overshadowed by pervasive concerns about service quality and responsiveness.
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I orderd itand put the chip in my phone and it works all over oregon I havr e not had any problems from start to finsh
QLinkWireless offers a great program to those in need. Receiving new service was simple and quick. The switch between providers was hassle free. They provided easy to follow instructions with videos for those who need it. They allows you to bring your own phone and number if you chose too. Recieved the new Sim card quicker then they had said 3 days later instead of 7. Activation was just as easy as the rest. Service has been good no dropped calls no lost signal and not the typical quality you would expect from previous experiences. Very pleased
Great service, and free phone.
Nice smartphone, free with cell service. I recently upgraded to Unlimited 4G...
I can hardly believe this is free cell service.
Thank you so much Qlink for being there for me and my 2 children, if it wasn't for you I wouldn't be able to get anything done. I don't have any other service, and I don't know what I would do with out you. Thank you
Always there for you when you are in need of service, it's like a lot less stress on my time, to be able to rely on an honest provider...
I honestly can't believe the good service I get with q Link they treat me well my service never fades to include voicemail and internet and extremely happy
I've been with QLINK and I must say I am thrilled with the service I am getting, no buffering, no dropped calls. I love the service so much I have I have gotten my family members on bored with me his wireless program and I would recommend this wireless program to anybody, I love it.
I started using QLink for the unlimited data, calls, and texts. I still had reservations about the unlimited service. Well it's true. Unlimited in every way.
Easy to set up and go! I even transferred to another phone after I dropped and cracked mine with no assistance!
It doesn't matter what or when but there are way too many freezes on my Q link...I never had that many freezes on other phones or other company's! Its not the phone...but I can tolerate it and that's my Only issue!
Q- Link has provided me with perfect service I'm happy to say... Please keep up the great work!
Sincerely
Mr. B. R. Thoennes
I love the service and I get good coverage. I did have to change my phone number but it was very simple process... I loved it!
Qlink is one of the best government phone programs. I've had my service with qlink for 5 years and it's been the best ever.
Excellency for when you are in need of a phone when there's a emergency. The free part helps and to be able to use the flash light to save on my energy bill.
My experience with Qlink has been very helpful for me, it's the best service, I can go in to my website
This has got to be by far the absolute best cell service and choice in phones for me when I needed it most and I couldnt have made a better choice...
This is a wonderful way to get cell phone service when you can't afford the big name service carriers. Or if you're on a fixed income this is a great way to have a cellphone and stay connected with your friends and family, or god fore-bid you have an emergency!
Nice free service that you can get on your phone through the government and I have no problems with it so far except for the phone I bought I need to get a bigger phone
It's a great service for it being a free government phone and having free service, you get what you pay for. It's not top line quality, there was probably a couple of months there that I could not receive calls at all. They were going straight to my voicemail and my phone was never ringing.
No one could ever figure it out in tech support. I will say customer service and tech support have always been very prompt and professional.
I love the qlink phone we use it everyday. This is a fantastic thing for ppl with low income. Keep it up Q Link!
Answer: Q-Link is a scam operation. REPORT to the relevant state and federal authorities ASAP! Reps are scammers reading from their scripts. Useless and intend to be useless.
Answer: Yes you can it also gives you two months free Amazon prime
Answer: It's not possible to talk to any human cause a real human wouldnt do the shit these fucking foreigner fucks do to people
Answer: I mean they provide cell service not internet that's two different animals all together. LOL you can turn your phone into a hotspot, which then allows you to tether your tablet to the phone and use its cell data but I think actually the only cost is $5 a month that's unlimited everything so I think just about anyone can afford that. But they actually send a SIM card which I believe was for the tablet and I never put it in so it could be it already came with cell service I haven't paid anything in months except for one time $5 and for all I know that was for shipping and receiving. As far as the $30 phone bill the government you already getting free service so you could apply that $30 towards the internet service if you have a provider in the area that's cheap but reliable. Good luck on that. If you need to know how to set your phone up as a hotspot you turn on Bluetooth for one but the best thing to do is just Google it say turn phone into hotspot and connect tablet for Android it will give you full directions.
Answer: Don't do it. It's not worth your time. Free is too much to pay for this piece of CRAP.
Answer: To my experience with this company since 2018 i never had to pay a dime if your being asked for money RUN run very fast they are trying to scam you because this program is 100 % free --phone --sim card --activation--only money out of pocket maybe for 2nd time go around if you loose your phone drop the sim card in the garbage disposal or belter yet the toilet but no $$$$ ALL FREE
Answer: Mine dies the same if I go over a certain amount of data and have ro wait for the new month to get data back on the phone. Doesn't seem right as it should be unlimited huh?
Answer: If it is a real Qlink email and not someone phishing for info when the package comes don't open it, Write on it "Return to Sender" your singing the song in your head, huh. Depending on your age that was an Elvis Presley song in the 50's or 60's. If it asks for any kind of information do not answer. I get one that say my (department store) order is on the way. If you get a text message and says to send "Stop" to a phone number don't do it. Most likely it is testing to see if you have an active, valid number. Anything internet, phone or text that you don't know who or what it is "Spam it" and delete. Even if you know the person there's a chance when you open it. My address book got hijacked on Facebook and sent everyone on it a virus. I don't FB anymore. It's a pretty sorry person that sends a virus to people they don't know.
Answer: I agree with the previous answer I had SafeLink years ago it takes forever to get it's not as good a service I couldn't get calls inside of my residence. It was terrible I would definitely go with QLink it's so much better in so many ways I don't think there's a question here really. They even sent me a free tablet or I think it was $5 although it's older and it's slow it's free and it does work. You have to make sure you connect it to LTE or 4G rather than 5G it is not a 5G tablet nor I don't believe the phone is either it's 4G also.
Answer: Mine got limited data but still can use calls and text if you run out of data. And it's almost June of 2024 and I am still using my free government service. Maybe however you got this program ei. In WA state you have to be TANF or SNAP and sometimes you have to renew you benefits like my food stamps I have to do that every 6 Months in WA state. So maybe you need to check if that's what your state program works!
All qualified Q Link customers are eligible to receive a free smartphone and free monthly service.
Our free Q Link plan includes free monthly data and minutes, and unlimited worldwide texting.

