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QLinkWireless

2.4

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QLinkWireless Reviews Summary

The company's reputation is significantly marred by consistent complaints regarding its customer service, characterized by long wait times and ineffective support. Customers frequently express frustration with service interruptions, data limitations, and issues related to device functionality. While some reviews acknowledge the friendly demeanor of customer service representatives, the overall sentiment leans heavily towards dissatisfaction, with many describing the service as unreliable and inadequate. Positive aspects are scarce, primarily focusing on the accessibility of low-cost options, but these are overshadowed by pervasive concerns about service quality and responsiveness.

This summary is generated by AI, based on text from customer reviews

service
428
value
405
shipping
379
returns
251
quality
393

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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Thank you this service is amazing and it's free to those in need of it like me I can't express how grateful that I am God bless all of you whom made this possible

Date of experience: February 28, 2022
Illinois
1 review
0 helpful votes
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Peace of mind
March 5, 2022

I'm so happy I signed up for this service it gives me a peace of mind knowing I have phone service and don't have to worry about a bill.

Date of experience: February 28, 2022
South Carolina
1 review
0 helpful votes
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Very Compassionate
August 1, 2022

Understanding my health condition. She step in and made sure I retained my service. Which is very important to me. Thank you.

Date of experience: February 28, 2022
Florida
1 review
1 helpful vote
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Shyt Azz Company
February 28, 2022

0 stars' they said bring your number and I did. They disconnected my
Phone and took my phone number i had for 10 yrs. I hate that!

Date of experience: February 28, 2022
Oregon
1 review
0 helpful votes
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Any five star reviews that you may read are FAKE... or the person writing them are under the influence of a mind altering substance. THIS SERVICE IS TERRIBLE IN EVERY WAY!
PLEASE DON'T SIGN UP FOR QLINK!

Date of experience: February 26, 2022
North Carolina
1 review
0 helpful votes
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I recall caller using Q Link with a *******185 # which us out of Atlanta. He stated he was calling from "Washington D. C, Norton Security". The more I questioned where he was he threatened to charge my bank account and hung up. This was foreign accent. I was made to understand that this is a free phone service. Q LINK NEEDS TO BETTER CHECK WHO YOUR GIVING FREE SERVICE TO. UNACCEPTABLE as far as a rating... I'd give a minus if I could. No one alive to talk to and your "giving" free lines to Scams

Date of experience: February 23, 2022
Puerto Rico
1 review
0 helpful votes
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Muy bueno
October 23, 2022

Muy bien gracias la señal excelente y buena cobertura se lo recomiendo a todos los usuarios gracias por todo

Date of experience: February 23, 2022
Texas
2 reviews
8 helpful votes
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I'm on the phone an hour so far and still haven't had my call answered. Apparently porting my number requires a porting pin. That is not talked about anywhere in the literature. I found it out from ATT, my original carrier. If I can't keep my number and have to get a different area code and no customer service it's not worth it, even free. I'd call it a con. It's that bad. Bait and switch.

Date of experience: February 19, 2022
Texas
1 review
4 helpful votes
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Hepatic touch erratic; battery life awful (4 hours at best), tech support that knowingly keeps offering solutions that take you past their 2 week return window. Had to pay $100 for a ZTE which works perfectly but this company is just abysmal in it's quality of service! If you buy 1 and it goes wrong inside a week, INSIST on a return and don't take no for an answer!

Date of experience: February 16, 2022
Texas
1 review
3 helpful votes
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This free phone service is a blessing for anyone who may need a little assistance. I couldn't afford a phone due to personal medical issues at this time so thank you to Q-link wireless for this service they provide. I have had no problems with the service provided and have enjoyed having a phone to stay in touch with family, friends, and work. Thank you Q-link for everything...

Date of experience: February 16, 2022
Nebraska
1 review
0 helpful votes
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Wonderful blessing
February 17, 2022

Service is great and I Love my new tablet! It's big so I can see things better and fill out online orders. Thank you so much!

Date of experience: February 16, 2022
Wisconsin
1 review
13 helpful votes
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On hold
February 16, 2022

I called today to fix my phone because my sim card was not working I talked to a help person they then said they would. Have to transfer me to someone else so they could figure it out because the first lady did know what was wrong after over 1 and a half hours the call auto disconnected and it asked me. How was my service my phone is still not working and I just wasted over 2 hours in total trying to figure out what was wrong with my phone and never. Got an answer

Date of experience: February 15, 2022
Texas
1 review
1 helpful vote
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Customer service
February 17, 2022

They wanted to see if my phone and number were compatible with their service I gave them my info to see if it would transfer. By doing so it cancelled my service with my original carrier. 8 hours later I had no service with anyone and most of my pictures are erased. Now I have to pay a fee for original carrier to recover my phone number and restore my service. Was told would take 2 to 3 business days to do. I wouldn't recommend Q Link wireless to an enemy.

Date of experience: February 15, 2022
Hawaii
1 review
0 helpful votes
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Thank you Qlink for ur free government phone program services and also thank u to all the sponsors, government representatives and legislation and the president for funding this program.
This program have really helped me out alot in life. Keep me in contact with family, friends, with appointments, and my employment, so I am really appreciated and grateful. God Bless u all.

Date of experience: February 14, 2022
Michigan
1 review
0 helpful votes
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QLink Wireless
February 11, 2022

I'm extremely satisfied with my QLink service! The plans allow me access to all my smartphone need at little to no cost! Thank you QLink!

Date of experience: February 9, 2022
Mississippi
1 review
0 helpful votes
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Great service
February 9, 2022

Always good service, customer service is always understanding. I get statement and usage on time. Thank y'all for your service.

Date of experience: February 8, 2022
Pennsylvania
1 review
2 helpful votes
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Best plan!
February 7, 2022

It was super easy to get.
Customers service was awesome.
Best plan ever for me.
Thank you all so much for this excellent service.

Date of experience: February 6, 2022
Pennsylvania
1 review
0 helpful votes
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Stay connected
February 7, 2022

I love qlink because service is great I get unlimited talk, text every month! It's free and it also has free internet service!

Date of experience: February 6, 2022
California
1 review
0 helpful votes
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Qlink has truly been a lifesaver in his hard times couldn't afford phone service and has really come through with their service.

Date of experience: February 6, 2022
Maryland
1 review
0 helpful votes
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Great Service
February 7, 2022

QLINK WIRELESS is the best phone service that I have ever had. I have never had an issue with my service not working, which is nice because I live in a country area. The internet service works well and the phone is easy to use. Thank you!

Date of experience: February 6, 2022

From the business

All qualified Q Link customers are eligible to receive a free smartphone and free monthly service.
Our free Q Link plan includes free monthly data and minutes, and unlimited worldwide texting.


qlinkwireless.com
Founded in 2011
Dania Beach, FL, United States
+115
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