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The company's reputation is significantly marred by consistent complaints regarding its customer service, characterized by long wait times and ineffective support. Customers frequently express frustration with service interruptions, data limitations, and issues related to device functionality. While some reviews acknowledge the friendly demeanor of customer service representatives, the overall sentiment leans heavily towards dissatisfaction, with many describing the service as unreliable and inadequate. Positive aspects are scarce, primarily focusing on the accessibility of low-cost options, but these are overshadowed by pervasive concerns about service quality and responsiveness.
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Thank you this service is amazing and it's free to those in need of it like me I can't express how grateful that I am God bless all of you whom made this possible
I'm so happy I signed up for this service it gives me a peace of mind knowing I have phone service and don't have to worry about a bill.
Understanding my health condition. She step in and made sure I retained my service. Which is very important to me. Thank you.
0 stars' they said bring your number and I did. They disconnected my
Phone and took my phone number i had for 10 yrs. I hate that!
Any five star reviews that you may read are FAKE... or the person writing them are under the influence of a mind altering substance. THIS SERVICE IS TERRIBLE IN EVERY WAY!
PLEASE DON'T SIGN UP FOR QLINK!
I recall caller using Q Link with a *******185 # which us out of Atlanta. He stated he was calling from "Washington D. C, Norton Security". The more I questioned where he was he threatened to charge my bank account and hung up. This was foreign accent. I was made to understand that this is a free phone service. Q LINK NEEDS TO BETTER CHECK WHO YOUR GIVING FREE SERVICE TO. UNACCEPTABLE as far as a rating... I'd give a minus if I could. No one alive to talk to and your "giving" free lines to Scams
Muy bien gracias la señal excelente y buena cobertura se lo recomiendo a todos los usuarios gracias por todo
I'm on the phone an hour so far and still haven't had my call answered. Apparently porting my number requires a porting pin. That is not talked about anywhere in the literature. I found it out from ATT, my original carrier. If I can't keep my number and have to get a different area code and no customer service it's not worth it, even free. I'd call it a con. It's that bad. Bait and switch.
Hepatic touch erratic; battery life awful (4 hours at best), tech support that knowingly keeps offering solutions that take you past their 2 week return window. Had to pay $100 for a ZTE which works perfectly but this company is just abysmal in it's quality of service! If you buy 1 and it goes wrong inside a week, INSIST on a return and don't take no for an answer!
This free phone service is a blessing for anyone who may need a little assistance. I couldn't afford a phone due to personal medical issues at this time so thank you to Q-link wireless for this service they provide. I have had no problems with the service provided and have enjoyed having a phone to stay in touch with family, friends, and work. Thank you Q-link for everything...
Service is great and I Love my new tablet! It's big so I can see things better and fill out online orders. Thank you so much!
I called today to fix my phone because my sim card was not working I talked to a help person they then said they would. Have to transfer me to someone else so they could figure it out because the first lady did know what was wrong after over 1 and a half hours the call auto disconnected and it asked me. How was my service my phone is still not working and I just wasted over 2 hours in total trying to figure out what was wrong with my phone and never. Got an answer
They wanted to see if my phone and number were compatible with their service I gave them my info to see if it would transfer. By doing so it cancelled my service with my original carrier. 8 hours later I had no service with anyone and most of my pictures are erased. Now I have to pay a fee for original carrier to recover my phone number and restore my service. Was told would take 2 to 3 business days to do. I wouldn't recommend Q Link wireless to an enemy.
Thank you Qlink for ur free government phone program services and also thank u to all the sponsors, government representatives and legislation and the president for funding this program.
This program have really helped me out alot in life. Keep me in contact with family, friends, with appointments, and my employment, so I am really appreciated and grateful. God Bless u all.
I'm extremely satisfied with my QLink service! The plans allow me access to all my smartphone need at little to no cost! Thank you QLink!
Always good service, customer service is always understanding. I get statement and usage on time. Thank y'all for your service.
It was super easy to get.
Customers service was awesome.
Best plan ever for me.
Thank you all so much for this excellent service.
I love qlink because service is great I get unlimited talk, text every month! It's free and it also has free internet service!
Qlink has truly been a lifesaver in his hard times couldn't afford phone service and has really come through with their service.
QLINK WIRELESS is the best phone service that I have ever had. I have never had an issue with my service not working, which is nice because I live in a country area. The internet service works well and the phone is easy to use. Thank you!
Answer: Q-Link is a scam operation. REPORT to the relevant state and federal authorities ASAP! Reps are scammers reading from their scripts. Useless and intend to be useless.
Answer: Yes you can it also gives you two months free Amazon prime
Answer: It's not possible to talk to any human cause a real human wouldnt do the shit these fucking foreigner fucks do to people
Answer: I mean they provide cell service not internet that's two different animals all together. LOL you can turn your phone into a hotspot, which then allows you to tether your tablet to the phone and use its cell data but I think actually the only cost is $5 a month that's unlimited everything so I think just about anyone can afford that. But they actually send a SIM card which I believe was for the tablet and I never put it in so it could be it already came with cell service I haven't paid anything in months except for one time $5 and for all I know that was for shipping and receiving. As far as the $30 phone bill the government you already getting free service so you could apply that $30 towards the internet service if you have a provider in the area that's cheap but reliable. Good luck on that. If you need to know how to set your phone up as a hotspot you turn on Bluetooth for one but the best thing to do is just Google it say turn phone into hotspot and connect tablet for Android it will give you full directions.
Answer: Don't do it. It's not worth your time. Free is too much to pay for this piece of CRAP.
Answer: To my experience with this company since 2018 i never had to pay a dime if your being asked for money RUN run very fast they are trying to scam you because this program is 100 % free --phone --sim card --activation--only money out of pocket maybe for 2nd time go around if you loose your phone drop the sim card in the garbage disposal or belter yet the toilet but no $$$$ ALL FREE
Answer: Mine dies the same if I go over a certain amount of data and have ro wait for the new month to get data back on the phone. Doesn't seem right as it should be unlimited huh?
Answer: If it is a real Qlink email and not someone phishing for info when the package comes don't open it, Write on it "Return to Sender" your singing the song in your head, huh. Depending on your age that was an Elvis Presley song in the 50's or 60's. If it asks for any kind of information do not answer. I get one that say my (department store) order is on the way. If you get a text message and says to send "Stop" to a phone number don't do it. Most likely it is testing to see if you have an active, valid number. Anything internet, phone or text that you don't know who or what it is "Spam it" and delete. Even if you know the person there's a chance when you open it. My address book got hijacked on Facebook and sent everyone on it a virus. I don't FB anymore. It's a pretty sorry person that sends a virus to people they don't know.
Answer: I agree with the previous answer I had SafeLink years ago it takes forever to get it's not as good a service I couldn't get calls inside of my residence. It was terrible I would definitely go with QLink it's so much better in so many ways I don't think there's a question here really. They even sent me a free tablet or I think it was $5 although it's older and it's slow it's free and it does work. You have to make sure you connect it to LTE or 4G rather than 5G it is not a 5G tablet nor I don't believe the phone is either it's 4G also.
Answer: Mine got limited data but still can use calls and text if you run out of data. And it's almost June of 2024 and I am still using my free government service. Maybe however you got this program ei. In WA state you have to be TANF or SNAP and sometimes you have to renew you benefits like my food stamps I have to do that every 6 Months in WA state. So maybe you need to check if that's what your state program works!
All qualified Q Link customers are eligible to receive a free smartphone and free monthly service.
Our free Q Link plan includes free monthly data and minutes, and unlimited worldwide texting.

