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The company's reputation is significantly marred by consistent complaints regarding its customer service, characterized by long wait times and ineffective support. Customers frequently express frustration with service interruptions, data limitations, and issues related to device functionality. While some reviews acknowledge the friendly demeanor of customer service representatives, the overall sentiment leans heavily towards dissatisfaction, with many describing the service as unreliable and inadequate. Positive aspects are scarce, primarily focusing on the accessibility of low-cost options, but these are overshadowed by pervasive concerns about service quality and responsiveness.
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I am seriously considering creating a webpg that bluntly states how I feel about Qlink, should be sucks!
Signed up for a free phone
Should not complain right.
Well it automatically started taking payment from ebb till exhausted.
Sent a low end Worthless tablet again not ordered just taking more money fromm ebb.
The internet service has been incredibly slow...
Really sucks...
Not recommending.
Where to start, I had them for 4 mths I would have been 3 but there impossible to leave. The customer service sucks, if your lucky enough to talk to a person. God help you if you get one of their phone numbers, every single day I was getting calls ant text for George and Karen almost all sales and scams seriously up to the day I finally disconnected I was blocking 4-6 numbers a day. Oh and if you only have enough money for theIr cheap phones wait till you have money, placing the phone within 2" of your face starts hitting on all the buttons its a piece of crap.
I am really upset. I hope you guys are recording & listening to your reps when they talk on the phone. I called for 2 simple questions & the guy (Abel) was smacking gum in my ear the entire time & I finally asked him to stop, he starting rubbing his mic to make loud noises. I am beyond sick & I am just trying to get help & this man was so rude & treated me like garbage. Am I poor? Yup! I am now bc my disease took everything from me. Do I deserve classism treatment? Nope! I don't care who you are. He's got me in tears & literally shaking. It's also ableist, because I told him I'm sick. I'm disappointed in my fellow humans right now.
Transferred my phone and number I've had for 10 yrs. Few weeks later. No service told I transferred my service. If I did that I'd took my number too. So reapplied and now my number was invalid found out they gave my number to T-Mobile. Called numerous times with no results. 2nd sims card shut down. Said i canceled it. I did not. 3 sims I didn't order i knew nothing about until I got on this web site to look up Account numbers and found a 3rd customer Account ID number and I now got 4 ID account number and still no replies ir my number back. My cell number is also my trusted/verification ID number. Qlink got into my apple account and changed the number and then when I called and said they are violating my rights by not giving me my number back. I all of a sudden got a text saying partial service back. Hey I can text 2 of my friends and that the service they gave me oh yeah that number they put into my apple account in trade of mine I guess disappeared. This company is hacking into your account and selling/ or whatever words they use to cover up thier fraud of taking numbers. They denied giving my number back. They can't do that. They DO NOT own these cell number and have no authority to choose what they do with your number. A FCC RULE: I am filing a civil lawsuit with FAIRSHAKES on them and I will with whatever means make sure they lose thier use of my tax dollars to run a government low income benefit program. I encouraged and suggest anyone having problems of any kind with QLINK contact the FCC and or find a company like FAIRSHAKES and file a civil suit on them. Violating our rights is against the law. Do not let these phones server do this to us. Communication is a free human rights
You told my dad buy a new phone he did cause of the 5g you was going too and now the phone is not going work with the sim card you suppose send him. What you doing wanting people keep buying phones. You was suppose send a tablet to him also
It stay in Oklahoma for months now it was sent back to you. Y'all cut his data off now saying he going lose service this month unless he buys a new phone he bought one this year. Service person told us it would work with the sim card 5g. I told him find another company just pay for the service cause y'all just going keep making him buy phones that how you make money since government suppose pay for service the government needs step up do something about this
I love in the boonies and didn't think I would have good service but once I switched over and brought my own phone it works pretty good! Have to admit the free ZTE phone they send you is crap. You can also bring your own number as long as its still activated. Try it! What do you have to loose?!
Good value for the money. I am disappointed with the speed of the internet. It's frustrating to wait what seems an eternity to download. Probably due to the phone furnished is not the best.
Do not order their devices they will give you the hardest time when trying to return if item doesn't work!
I love my qlink service. Good reception, great service and friendly support. I would highly recommend to my friends.
Please do yourself a favor and pass these clowns by when choosing a provider.
I realize that it is not uncommon for " unlimited" plans to have limits. If that be the case it is in the consumers interest that at least an asterisk be placed next to unlimited in the advertising from service providers detailing the limits of service. That's good faith in advertising. I've read all of qlinks terms and nowhere but nowhere do they give any explanation of limits or what to expect when limits are reached. By advertising " unlimited data" without even a clue as to what point you have reached their threshold or come close to it is intentional deception and demonstrative of bad faith.
With no warning or courtesy to the consumer who has blindly entered into a plan not aware of what they are getting because of deception... qlink shows who they are. They don't throttle you down to 2g, they cut your data off!
As if thats not enough... good luck getting help. I called and only was offered automated service. I emailed but no response now for nearly 2 days. I went to the qlink website to check my service status... again deception. It showed my data was unlimited. No mention at all that it had been cut off!
I don't know how this excuse for a service provider is in business. I do not expect they will be for long. What a bad experience I have had with them! Do yourself a favor... pass on them when shopping around.
I have some friends that are qlink customers and they have phone service through them and recently got a tablet through them. I helped on of my friends try to set up her tablet and we finally got it set up after 2 days of trying. She has had her tablet for since right before Christmas and she still can't do anything on it. She can't even check her email. I even tried my wifi services and she still can't get on her tablet to do anything, not even check her email. And another one of my friends has the same problem and he is an electronic expert. So in all I DO NOT recommend qlink to anyone. Their services are junk and so is their tablets. I gave it one star because it wouldn't let me not rate them because they don't deserve to be rated and they need their phones and tablets over in India!
My last MMA fight in 2007 and the day I learned to surf in Panama City Beach Florida in 2014. I broke my back o. May 7th, 2014 on my motorcycle a Yamaha FZR because someone ran a Red light doing 80 mph in a SUV.
I've been trying to get a hold of customer service ever since I get it won't even let me use Wi-Fi calling
My phone got shut off because they merger with t mobile and asking for some operator card I know nothing about and I had a family emergency and they shut it off
Worst customer support ever! You cant ever reach anyone on the phone and if you do reach someone they never can do anything about anything! It yakes 3 weeks to ship a dam sim card! Rhats ridiculous! This has to be the only company to make people not want something free! Horrible, Horrible, Horrible! Did i mention that they are Horrible?!
These people have on idea what they are doing and have been holding my phone hostage for a week because I wont keep their servive!
I very much appreciate a true gift of a service that actually works. I was better off scrounging change for prepaid cards than the aggravation, anxiety and anger this has to offer. It's NOT better than nothing! It sucks!
Smart mouth you with a smile, fix nothing and lie. I was told my service was activated and only text was working, that turns off regularly as well. It's now over a week and I still cannot make calls from my phone and keep calling and emailing customer service.
Answer: Q-Link is a scam operation. REPORT to the relevant state and federal authorities ASAP! Reps are scammers reading from their scripts. Useless and intend to be useless.
Answer: Yes you can it also gives you two months free Amazon prime
Answer: It's not possible to talk to any human cause a real human wouldnt do the shit these fucking foreigner fucks do to people
Answer: I mean they provide cell service not internet that's two different animals all together. LOL you can turn your phone into a hotspot, which then allows you to tether your tablet to the phone and use its cell data but I think actually the only cost is $5 a month that's unlimited everything so I think just about anyone can afford that. But they actually send a SIM card which I believe was for the tablet and I never put it in so it could be it already came with cell service I haven't paid anything in months except for one time $5 and for all I know that was for shipping and receiving. As far as the $30 phone bill the government you already getting free service so you could apply that $30 towards the internet service if you have a provider in the area that's cheap but reliable. Good luck on that. If you need to know how to set your phone up as a hotspot you turn on Bluetooth for one but the best thing to do is just Google it say turn phone into hotspot and connect tablet for Android it will give you full directions.
Answer: Don't do it. It's not worth your time. Free is too much to pay for this piece of CRAP.
Answer: To my experience with this company since 2018 i never had to pay a dime if your being asked for money RUN run very fast they are trying to scam you because this program is 100 % free --phone --sim card --activation--only money out of pocket maybe for 2nd time go around if you loose your phone drop the sim card in the garbage disposal or belter yet the toilet but no $$$$ ALL FREE
Answer: Mine dies the same if I go over a certain amount of data and have ro wait for the new month to get data back on the phone. Doesn't seem right as it should be unlimited huh?
Answer: If it is a real Qlink email and not someone phishing for info when the package comes don't open it, Write on it "Return to Sender" your singing the song in your head, huh. Depending on your age that was an Elvis Presley song in the 50's or 60's. If it asks for any kind of information do not answer. I get one that say my (department store) order is on the way. If you get a text message and says to send "Stop" to a phone number don't do it. Most likely it is testing to see if you have an active, valid number. Anything internet, phone or text that you don't know who or what it is "Spam it" and delete. Even if you know the person there's a chance when you open it. My address book got hijacked on Facebook and sent everyone on it a virus. I don't FB anymore. It's a pretty sorry person that sends a virus to people they don't know.
Answer: I agree with the previous answer I had SafeLink years ago it takes forever to get it's not as good a service I couldn't get calls inside of my residence. It was terrible I would definitely go with QLink it's so much better in so many ways I don't think there's a question here really. They even sent me a free tablet or I think it was $5 although it's older and it's slow it's free and it does work. You have to make sure you connect it to LTE or 4G rather than 5G it is not a 5G tablet nor I don't believe the phone is either it's 4G also.
Answer: Mine got limited data but still can use calls and text if you run out of data. And it's almost June of 2024 and I am still using my free government service. Maybe however you got this program ei. In WA state you have to be TANF or SNAP and sometimes you have to renew you benefits like my food stamps I have to do that every 6 Months in WA state. So maybe you need to check if that's what your state program works!
All qualified Q Link customers are eligible to receive a free smartphone and free monthly service.
Our free Q Link plan includes free monthly data and minutes, and unlimited worldwide texting.

