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QLinkWireless

2.4

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QLinkWireless Reviews Summary

The company's reputation is significantly marred by consistent complaints regarding its customer service, characterized by long wait times and ineffective support. Customers frequently express frustration with service interruptions, data limitations, and issues related to device functionality. While some reviews acknowledge the friendly demeanor of customer service representatives, the overall sentiment leans heavily towards dissatisfaction, with many describing the service as unreliable and inadequate. Positive aspects are scarce, primarily focusing on the accessibility of low-cost options, but these are overshadowed by pervasive concerns about service quality and responsiveness.

This summary is generated by AI, based on text from customer reviews

service
428
value
405
shipping
379
returns
251
quality
393

We monitor reviews for authenticity

NL
1 review
0 helpful votes
Follow Rob V.
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Unbelievable, plugs made of tin!
Not expensive, but too expensive for the quality and fit! Do not buy!

Date of experience: April 10, 2022
Minnesota
1 review
0 helpful votes
Follow Jennifer B.
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Qlink Wireless uses illegal and unethical practices. They WILL not port your number out if you decide to switch carriers.

Date of experience: April 8, 2022
Georgia
1 review
1 helpful vote
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Good
September 8, 2022

It's good i just wish you had somewhere we could send out phones to be fixed or repaired bc i know i don't always have extra money laying around to buy a phone with

Date of experience: April 7, 2022
Florida
1 review
0 helpful votes
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The best phone ever
February 1, 2023

I like my Hot Pepper phone. I love that it has internet and I can take great pics. I use my phone to talk to friends and family. I'm glad that I have my own phone

Date of experience: April 7, 2022
Missouri
1 review
0 helpful votes
Follow M A.
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I make calls to check on family members. The texts go through quite quickly. It helps to have a phone I can rely on.

Date of experience: April 6, 2022
California
1 review
0 helpful votes
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Great IQ LINK
April 6, 2022

I'm trying it and I'm trying to get me another one. For my other phone. Now you say would I recommend the IQ LINK WIRELESS TO SOMEONE ELSE. Yes I would. And did.

Date of experience: April 6, 2022
Pennsylvania
1 review
0 helpful votes
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Thankful
April 6, 2022

Do to having Qlink I am able to keep in touch with my Daughter and Family on a regular basis. Keeping in touch with Family is very important. Thanks again

Date of experience: April 5, 2022
Texas
1 review
0 helpful votes
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Great Service
April 5, 2022

Q-Link is in my opinion a great service overall. It has been so wonderful having financial assistance. It has definitely helped lower my stress in trying to figure out how to pay a cell phone bill.

Date of experience: April 5, 2022
Florida
1 review
0 helpful votes
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Can not beat unlimited talk, text and data for free and a tablet for $10. I have never had a problem with not having service.

Date of experience: April 4, 2022
Indiana
1 review
0 helpful votes
Follow Chris B.
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You're better off paying for a phone service then using this hot pile of crap qlinks you're going to pay with your mental health stress drop calls drop internet not being able to make calls not to mention that they are blatant false advertisement and I asked them to discontinue my services with them they said they would and never did. So I can't even go to a better lifeline carrier.

Date of experience: April 4, 2022
South Carolina
1 review
0 helpful votes
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Awesome Service
May 2, 2023

My QLink phone gets better service than my T-Mobile phone. Thank you keep up the awesome work. Work wonderful.

Date of experience: April 4, 2022
New York
1 review
0 helpful votes
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Reliable
May 1, 2022

You can count on Qlinkwireless for quality. You don't have to worry about drop calls, and they give you an update monthly.

Date of experience: April 4, 2022
North Carolina
1 review
0 helpful votes
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GREAT SERVICE!
April 4, 2022

This is by far the BEST SERVICE that I have EVER had, and I have had Verizon, T-Mobile, Altel, Boost, US Cellular-- just about ANY service provider that you can think of, and NONE of them have had the excellent service like Q-LINK Wireless does!

Date of experience: April 3, 2022
Michigan
1 review
0 helpful votes
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Free service
June 18, 2023

I would have kept this service but lifeline said I can have internet or free phone service only one or the other. So I get free internet. Very good service.

Date of experience: April 3, 2022
Minnesota
1 review
0 helpful votes
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I enjoy the fact that I am getting cell service through safe link wireless. This service helps me with getting my other bill under control.

Date of experience: April 3, 2022
Minnesota
1 review
0 helpful votes
Follow Les C.
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I asked the sales agent 5 times before ordering a phone from them what network qlink uses as I know from experience that T-Mobile towers do not reach into my specific geographical area. I was assured 5 times that I would have excellent phone coverage/service. So I ordered it. I have to drive twenty miles to where I can get any signal strength to make a call or use 4g/lte data.
I called them to resolve the issue or return the phone. They cannot fix the service problem which I can fully understand. They flat out lied about their coverage.
They kicker is. They refuse to take back the phone and issue a refund as it's 2 days past the return policy. They are a horrible company taking advantage of lifeline customers. The government who pays for the service should investigate this company and cut any ties with them. And Amazon, who the phone got shipped thru should do the same. I have never dealt with such a dishonest company.

Date of experience: April 3, 2022
Alabama
1 review
0 helpful votes
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Great service
April 3, 2022

Good services some places or spotting but all services are like that text service is good thanks for it

Date of experience: April 3, 2022
Oklahoma
1 review
0 helpful votes
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Big help
April 2, 2022

They have helped me so much during a bad time in my life. If it wasn't for qlink I would not of had a cell phone. Due to Illness and finances I couldn't afford
To pay for one. Way to go Qlink!

Date of experience: April 2, 2022
Oklahoma
1 review
0 helpful votes
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Gail
April 2, 2022

I like having this phone I got a more upgraded phone. And it's nice I always have a phone I can rely on to be working.

Date of experience: April 2, 2022
California
1 review
0 helpful votes
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I think Qlink wireless is a great service that does help out the less fortunate ones who are struggling to get through these hard times that we have been experiencing for the past 2 years or so. It helps those ones to still be able to keep in contact with family especially and friends as well.

Date of experience: April 2, 2022

From the business

All qualified Q Link customers are eligible to receive a free smartphone and free monthly service.
Our free Q Link plan includes free monthly data and minutes, and unlimited worldwide texting.


qlinkwireless.com
Founded in 2011
Dania Beach, FL, United States
+115
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