Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is significantly marred by consistent complaints regarding its customer service, characterized by long wait times and ineffective support. Customers frequently express frustration with service interruptions, data limitations, and issues related to device functionality. While some reviews acknowledge the friendly demeanor of customer service representatives, the overall sentiment leans heavily towards dissatisfaction, with many describing the service as unreliable and inadequate. Positive aspects are scarce, primarily focusing on the accessibility of low-cost options, but these are overshadowed by pervasive concerns about service quality and responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Unbelievable, plugs made of tin!
Not expensive, but too expensive for the quality and fit! Do not buy!
Qlink Wireless uses illegal and unethical practices. They WILL not port your number out if you decide to switch carriers.
It's good i just wish you had somewhere we could send out phones to be fixed or repaired bc i know i don't always have extra money laying around to buy a phone with
I like my Hot Pepper phone. I love that it has internet and I can take great pics. I use my phone to talk to friends and family. I'm glad that I have my own phone
I make calls to check on family members. The texts go through quite quickly. It helps to have a phone I can rely on.
I'm trying it and I'm trying to get me another one. For my other phone. Now you say would I recommend the IQ LINK WIRELESS TO SOMEONE ELSE. Yes I would. And did.
Do to having Qlink I am able to keep in touch with my Daughter and Family on a regular basis. Keeping in touch with Family is very important. Thanks again
Q-Link is in my opinion a great service overall. It has been so wonderful having financial assistance. It has definitely helped lower my stress in trying to figure out how to pay a cell phone bill.
Can not beat unlimited talk, text and data for free and a tablet for $10. I have never had a problem with not having service.
You're better off paying for a phone service then using this hot pile of crap qlinks you're going to pay with your mental health stress drop calls drop internet not being able to make calls not to mention that they are blatant false advertisement and I asked them to discontinue my services with them they said they would and never did. So I can't even go to a better lifeline carrier.
My QLink phone gets better service than my T-Mobile phone. Thank you keep up the awesome work. Work wonderful.
This is by far the BEST SERVICE that I have EVER had, and I have had Verizon, T-Mobile, Altel, Boost, US Cellular-- just about ANY service provider that you can think of, and NONE of them have had the excellent service like Q-LINK Wireless does!
I would have kept this service but lifeline said I can have internet or free phone service only one or the other. So I get free internet. Very good service.
I asked the sales agent 5 times before ordering a phone from them what network qlink uses as I know from experience that T-Mobile towers do not reach into my specific geographical area. I was assured 5 times that I would have excellent phone coverage/service. So I ordered it. I have to drive twenty miles to where I can get any signal strength to make a call or use 4g/lte data.
I called them to resolve the issue or return the phone. They cannot fix the service problem which I can fully understand. They flat out lied about their coverage.
They kicker is. They refuse to take back the phone and issue a refund as it's 2 days past the return policy. They are a horrible company taking advantage of lifeline customers. The government who pays for the service should investigate this company and cut any ties with them. And Amazon, who the phone got shipped thru should do the same. I have never dealt with such a dishonest company.
Good services some places or spotting but all services are like that text service is good thanks for it
They have helped me so much during a bad time in my life. If it wasn't for qlink I would not of had a cell phone. Due to Illness and finances I couldn't afford
To pay for one. Way to go Qlink!
I think Qlink wireless is a great service that does help out the less fortunate ones who are struggling to get through these hard times that we have been experiencing for the past 2 years or so. It helps those ones to still be able to keep in contact with family especially and friends as well.
Answer: Q-Link is a scam operation. REPORT to the relevant state and federal authorities ASAP! Reps are scammers reading from their scripts. Useless and intend to be useless.
Answer: Yes you can it also gives you two months free Amazon prime
Answer: It's not possible to talk to any human cause a real human wouldnt do the shit these fucking foreigner fucks do to people
Answer: I mean they provide cell service not internet that's two different animals all together. LOL you can turn your phone into a hotspot, which then allows you to tether your tablet to the phone and use its cell data but I think actually the only cost is $5 a month that's unlimited everything so I think just about anyone can afford that. But they actually send a SIM card which I believe was for the tablet and I never put it in so it could be it already came with cell service I haven't paid anything in months except for one time $5 and for all I know that was for shipping and receiving. As far as the $30 phone bill the government you already getting free service so you could apply that $30 towards the internet service if you have a provider in the area that's cheap but reliable. Good luck on that. If you need to know how to set your phone up as a hotspot you turn on Bluetooth for one but the best thing to do is just Google it say turn phone into hotspot and connect tablet for Android it will give you full directions.
Answer: Don't do it. It's not worth your time. Free is too much to pay for this piece of CRAP.
Answer: To my experience with this company since 2018 i never had to pay a dime if your being asked for money RUN run very fast they are trying to scam you because this program is 100 % free --phone --sim card --activation--only money out of pocket maybe for 2nd time go around if you loose your phone drop the sim card in the garbage disposal or belter yet the toilet but no $$$$ ALL FREE
Answer: Mine dies the same if I go over a certain amount of data and have ro wait for the new month to get data back on the phone. Doesn't seem right as it should be unlimited huh?
Answer: If it is a real Qlink email and not someone phishing for info when the package comes don't open it, Write on it "Return to Sender" your singing the song in your head, huh. Depending on your age that was an Elvis Presley song in the 50's or 60's. If it asks for any kind of information do not answer. I get one that say my (department store) order is on the way. If you get a text message and says to send "Stop" to a phone number don't do it. Most likely it is testing to see if you have an active, valid number. Anything internet, phone or text that you don't know who or what it is "Spam it" and delete. Even if you know the person there's a chance when you open it. My address book got hijacked on Facebook and sent everyone on it a virus. I don't FB anymore. It's a pretty sorry person that sends a virus to people they don't know.
Answer: I agree with the previous answer I had SafeLink years ago it takes forever to get it's not as good a service I couldn't get calls inside of my residence. It was terrible I would definitely go with QLink it's so much better in so many ways I don't think there's a question here really. They even sent me a free tablet or I think it was $5 although it's older and it's slow it's free and it does work. You have to make sure you connect it to LTE or 4G rather than 5G it is not a 5G tablet nor I don't believe the phone is either it's 4G also.
Answer: Mine got limited data but still can use calls and text if you run out of data. And it's almost June of 2024 and I am still using my free government service. Maybe however you got this program ei. In WA state you have to be TANF or SNAP and sometimes you have to renew you benefits like my food stamps I have to do that every 6 Months in WA state. So maybe you need to check if that's what your state program works!
All qualified Q Link customers are eligible to receive a free smartphone and free monthly service.
Our free Q Link plan includes free monthly data and minutes, and unlimited worldwide texting.

