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The company's reputation is significantly marred by consistent complaints regarding its customer service, characterized by long wait times and ineffective support. Customers frequently express frustration with service interruptions, data limitations, and issues related to device functionality. While some reviews acknowledge the friendly demeanor of customer service representatives, the overall sentiment leans heavily towards dissatisfaction, with many describing the service as unreliable and inadequate. Positive aspects are scarce, primarily focusing on the accessibility of low-cost options, but these are overshadowed by pervasive concerns about service quality and responsiveness.
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I supposedly have unlimited data but all a sudden the data shut off at 10.03gb and customer service says it's because I used all my data. I said I have unlimited data how is that possible,?
Cellular reception is like living in the mid-90's. Data is even worse. Yesterdays spores test was 0.98. Yes that's not a typo. Try to contact them, good luck.
About 6 months ago I had a friend tell me that airtalk was better than qlink and like an idiot i believed him and tried it out! But needless to say I'm back with qlink for good!
No service in area didn't receive my free tablet and got charged 50 dollars more than why I was supposed to. Now am getting run around about the phone warranty. If I could give zero stars if it would of let me.
Bought a new serono pepper phone so I didn't have to wait on government phone. Back ordered. Still haven't received any thing. Payed cash for a phone comparable with lifeline service(unlimited data, phone, and texts)now I got an email saying my phone isn't good for your new 4g/5g service. Only had it a few months.im on ssi disability and I don't have enough money to buy another new phone. What does that mean for me shouldn't I be getting a new government phone for free? Is my phone going to work at all? My security and welfare depends on this phone. Only contact I have with people.no home phone.and this 90$ pepper phone I paid cash for just to have a phone comparable with your service a few months ago is a p. O. s. It's a joke.of all cellphones I've owned in10years it's the worst. Help me please I need my cellphone I'm 60 years old and crippled. What am I going to do if my phone won't work for the new 5g system?
I been with Q-link for many years now and loving my service. The service can be compared to regular paying service. I will never switch my services.
I ordered a SIM card from q Link it never arrived so they sent me a new SIM card the problem with that is the number belongs to somebody else I'm receiving all their calls and they're asking me about drugs along with telemarketers I call q Link and ask them for new SIM card or to change the number they want to charge me $5 for their mistake I refuse to pay it I would never deal with this tight company ever again. I'm so pissed off right now I just spoke to the supervisor and she act like she couldn't wave that $5 fee there's an Obama phone free service you want me to pay $5 for your mistake what a bad company the phone belongs to somebody else the phone number belongs to someone else
So far when I have a problem they are there to help. Always patient and kind. I appreciate all their help.
I was skeptical at first but its been a year snd i have had no issues. Give it a try theres nothing to lose
These people, they aren't a COMPANY, they are GOVERNMENT leech thieves does NOTHING to help people, they are nothing more than thieves. Their SUPPOSED free phone service runs off the $80.00 a month WI-FI I pay Spectrum for. They sent me a Sceptor Tablet that NEVER worked and they stole my SECOND $100.00 government assistance for a tablet this year. There cheats need to be tarred, feathered and run out of business NOW!
I have had Qlink for over a year and a half and it is excellent coverage, I never have dropped calls and the customer Service is Awesome!
Service isn't to good where I live! Could be a lot better! The phone I received isn't the best either. And my tablet doesn't get service at all!
I had a tmobile phone a friend gave me. I put the SIM chip in. Seconds after my phone was activated. Never had a dropped call. Unlimited talk text and data.My state insurance pays for it.If for some reason that ends I still plan on being a qlink customer.No complaints.
How can I purchase Data from you Q Link? The Tablet doesn't work in my house unless I can Get Data from you? I hope I can purchase Data from you some how
They do not tell you this, but your *FREE* tablet requires a $10 co-pay. I also had a VERY difficult time finding out how long it takes to arrive... 6 - 8 weeks. WHY is it so hard to find that out? Also, every time I call, it takes at least 3 mins. To get through the automated voice prompts!
Great. Easy to use, Excellent Customer Service, Prompt Responses and Courteous. I Absolutely LOVE IT! Thank you to ALL of your reps at Q Link Wireless
Qlink's customer service is great. As far as the phone goes its hit and miss. Everytime I go to use the phone to call someone the phone freezes up and won't let me call. Other than that is pretty good.
A no frills, get what is promised, phone service that so far has kept its end of the contract. I see no issues as of yet...
I've used QLink for several months now and have. Had decent service. Hard to use without wifi and doesn't work in some Walmarts. Lol but hey, I'm happy without a monthly fee. I'm grateful to be given the gift of QLink, thanks!
Answer: Q-Link is a scam operation. REPORT to the relevant state and federal authorities ASAP! Reps are scammers reading from their scripts. Useless and intend to be useless.
Answer: Yes you can it also gives you two months free Amazon prime
Answer: It's not possible to talk to any human cause a real human wouldnt do the shit these fucking foreigner fucks do to people
Answer: I mean they provide cell service not internet that's two different animals all together. LOL you can turn your phone into a hotspot, which then allows you to tether your tablet to the phone and use its cell data but I think actually the only cost is $5 a month that's unlimited everything so I think just about anyone can afford that. But they actually send a SIM card which I believe was for the tablet and I never put it in so it could be it already came with cell service I haven't paid anything in months except for one time $5 and for all I know that was for shipping and receiving. As far as the $30 phone bill the government you already getting free service so you could apply that $30 towards the internet service if you have a provider in the area that's cheap but reliable. Good luck on that. If you need to know how to set your phone up as a hotspot you turn on Bluetooth for one but the best thing to do is just Google it say turn phone into hotspot and connect tablet for Android it will give you full directions.
Answer: Don't do it. It's not worth your time. Free is too much to pay for this piece of CRAP.
Answer: To my experience with this company since 2018 i never had to pay a dime if your being asked for money RUN run very fast they are trying to scam you because this program is 100 % free --phone --sim card --activation--only money out of pocket maybe for 2nd time go around if you loose your phone drop the sim card in the garbage disposal or belter yet the toilet but no $$$$ ALL FREE
Answer: Mine dies the same if I go over a certain amount of data and have ro wait for the new month to get data back on the phone. Doesn't seem right as it should be unlimited huh?
Answer: If it is a real Qlink email and not someone phishing for info when the package comes don't open it, Write on it "Return to Sender" your singing the song in your head, huh. Depending on your age that was an Elvis Presley song in the 50's or 60's. If it asks for any kind of information do not answer. I get one that say my (department store) order is on the way. If you get a text message and says to send "Stop" to a phone number don't do it. Most likely it is testing to see if you have an active, valid number. Anything internet, phone or text that you don't know who or what it is "Spam it" and delete. Even if you know the person there's a chance when you open it. My address book got hijacked on Facebook and sent everyone on it a virus. I don't FB anymore. It's a pretty sorry person that sends a virus to people they don't know.
Answer: I agree with the previous answer I had SafeLink years ago it takes forever to get it's not as good a service I couldn't get calls inside of my residence. It was terrible I would definitely go with QLink it's so much better in so many ways I don't think there's a question here really. They even sent me a free tablet or I think it was $5 although it's older and it's slow it's free and it does work. You have to make sure you connect it to LTE or 4G rather than 5G it is not a 5G tablet nor I don't believe the phone is either it's 4G also.
Answer: Mine got limited data but still can use calls and text if you run out of data. And it's almost June of 2024 and I am still using my free government service. Maybe however you got this program ei. In WA state you have to be TANF or SNAP and sometimes you have to renew you benefits like my food stamps I have to do that every 6 Months in WA state. So maybe you need to check if that's what your state program works!
All qualified Q Link customers are eligible to receive a free smartphone and free monthly service.
Our free Q Link plan includes free monthly data and minutes, and unlimited worldwide texting.

