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QLinkWireless

2.4

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QLinkWireless Reviews Summary

The company's reputation is significantly marred by consistent complaints regarding its customer service, characterized by long wait times and ineffective support. Customers frequently express frustration with service interruptions, data limitations, and issues related to device functionality. While some reviews acknowledge the friendly demeanor of customer service representatives, the overall sentiment leans heavily towards dissatisfaction, with many describing the service as unreliable and inadequate. Positive aspects are scarce, primarily focusing on the accessibility of low-cost options, but these are overshadowed by pervasive concerns about service quality and responsiveness.

This summary is generated by AI, based on text from customer reviews

service
428
value
405
shipping
379
returns
251
quality
393

We monitor reviews for authenticity

Texas
1 review
1 helpful vote
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This couldn't of come at a better time. I'm so thankful. Q link is a way to help you get back on track with life. Ty

Date of experience: May 1, 2022
Texas
1 review
1 helpful vote
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My Qlink
June 1, 2022

1 year going strong Iwas worried about not being able to have a phone Im on disability and cant afford not to Qlink promptly and easily made it where I have a great phone great service Able to upgrade if necessary and it picks up service in any location Thank you for looking out for me Want a worry free service.Try Qlink

Date of experience: May 1, 2022
Texas
1 review
0 helpful votes
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Awesome customer service people seems to care and treat you great sometimes I have been sick and I have been unable to use my phone I've been in the hospital I've had covid and they seem to understand

Date of experience: May 1, 2022
Minnesota
1 review
2 helpful votes
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Wouldn't do anything different. This phone takes excellent pictures. Not to mention free services. And I got the phone at good price.

Date of experience: May 1, 2022
Michigan
1 review
7 helpful votes
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Very easy and streamlined
May 1, 2022

Thank you for all of your assistance helping me set up my new phone plan! No more monthly cell phone bills^_^ I had the Mint Mobile 12 month (1 year) plan which was in its final month, so that's why I had to switch as soon as I could. I'm very satisfied with the service, thank you again

Date of experience: May 1, 2022
Ohio
11 reviews
64 helpful votes
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Sometime
October 6, 2022

Sometimes I can't make an outbound call with my cell. I gave 4 stars because I'm not sure what the problem is. When I make a call I can hear the person on the other end but they can't hear me. This has been happening a lot but not lately.

Date of experience: May 1, 2022
North Carolina
1 review
2 helpful votes
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Service
May 1, 2022

Always on time service is so appreciated. Q-link has never let me down; I've been a customer for years now. Thank you.

Date of experience: May 1, 2022
Michigan
1 review
0 helpful votes
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Saved
May 1, 2022

QLink saved me from the high cost of service that I was struggling to pay with my fixed income of social security because of QLink I am now able to take care of other expenses that I was neglecting thank you QLink. Signed SAVED

Date of experience: May 1, 2022
Ohio
1 review
0 helpful votes
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I wouldn't have phone service at all if it wasn't for this wonderful company. The the data and service is absolutely fantastic too, never any issues. Occasionally it might get a little slow a few days before refill, but I have no complaints. So grateful for this.

Date of experience: May 1, 2022
Georgia
2 reviews
0 helpful votes
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I had been very sick with no way to call 911 or my Dr's and family and one day I was talking to a friend and she said get Qlink and I applied and I had my phone and number in about a week ty for everything Qlink I don't have to worry anymore because I have Qlink and I recommend it to anyone because there amazing

Date of experience: May 1, 2022
Louisiana
1 review
0 helpful votes
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I've been with qlink for a few years and had some issues but with the kindness and helpfulness of the service technician and the help with customer service the issues got resolved in a promptly manner. The tablet on the other hand is trash.

Date of experience: May 1, 2022
California
1 review
0 helpful votes
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I been a Qlinker for 6,7 years now, not had any trouble. I started out with one of their phones, the phone was great, I'm older and have trouble with the eyes, so when my son got himself a new one he gave the older one the screen is alot bigger so I did the bring your own phone and kept my QLink Wireless, which is great Thank You QLink Wireless

Date of experience: May 1, 2022
Pennsylvania
1 review
0 helpful votes
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Nice to meet you
December 1, 2022

No problems and Philippians 4:13 I can do all things through Christ which strengthen me. Thank you for an remarks and thank you for using Qlink wireless service.

Date of experience: May 1, 2022
Georgia
1 review
0 helpful votes
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Absolutely best cell phone company I have ever had! Customer service is amazing with friendly and extremely helpful representatives. Where have you been all my life!

Date of experience: May 1, 2022
New Jersey
1 review
0 helpful votes
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Something great
January 1, 2023

I noticed you all don't read emails it's more like one sided I been asking for a tablet because mine was lost in Philippines at airport like a new one I also been telling you all that the promotion you send me say I don't qualify I been sending emails but all I get back from your email is don't forget to receive your free two months Amazon prime so review in emails is one way you all don't answer me but you all do get my reviews I guess not sure because once again I get no reply back from you all your support however is excellent plus your company helping others is great too just not on returning emails in my problem with your company guess that's it

Date of experience: May 1, 2022
Texas
1 review
7 helpful votes
Follow No, I refuse to have a Facebook account L.
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After getting my Q Link Card after calling 5 different phone numbers even T-Mobile who does not associate with qlink. I'm spent two and a half hours and talk to six different phone numbers and each one referred me to another one. The only one who even tried at length was a gentleman named Jonathan. Right now I wouldn't suggest Q Link to a soul it is wasting my time I don't believe it's authentic so beware

Date of experience: April 30, 2022
Tennessee
1 review
0 helpful votes
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Love Q Link
May 1, 2022

QLink has been really good. The service is pretty good. The only issue I really have is that my hotspot doesn't work when I try to use it and I'm not out data. I can't ever get it to work and I will have 5 gigs of data. It doesn't make sense but other than that, I'm happy with my service with A Link.

Date of experience: April 30, 2022
Nebraska
1 review
0 helpful votes
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The worst company Ive ever experienced,,,, zero customer service,,,,, under investigation with the DOJ!

Date of experience: April 30, 2022
Michigan
1 review
0 helpful votes
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Qlink service
April 27, 2022

I'm sorry but I never would recommend qlink to anyone. I was on phone for almost 5 hours with them trying to set my phone up. In the end, qlink wrecked my phone. I can't call out on my phone now. I can receive calls only. Can't get on the internet. It's awful. I had to buy a new phone because of qlink.

Date of experience: April 27, 2022
Maryland
1 review
1 helpful vote
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I have been happy with the service when and where I need it, and I have told several people about your service

Date of experience: April 27, 2022

From the business

All qualified Q Link customers are eligible to receive a free smartphone and free monthly service.
Our free Q Link plan includes free monthly data and minutes, and unlimited worldwide texting.


qlinkwireless.com
Founded in 2011
Dania Beach, FL, United States
+115
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