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The company's reputation is significantly marred by consistent complaints regarding its customer service, characterized by long wait times and ineffective support. Customers frequently express frustration with service interruptions, data limitations, and issues related to device functionality. While some reviews acknowledge the friendly demeanor of customer service representatives, the overall sentiment leans heavily towards dissatisfaction, with many describing the service as unreliable and inadequate. Positive aspects are scarce, primarily focusing on the accessibility of low-cost options, but these are overshadowed by pervasive concerns about service quality and responsiveness.
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This couldn't of come at a better time. I'm so thankful. Q link is a way to help you get back on track with life. Ty
1 year going strong Iwas worried about not being able to have a phone Im on disability and cant afford not to Qlink promptly and easily made it where I have a great phone great service Able to upgrade if necessary and it picks up service in any location Thank you for looking out for me Want a worry free service.Try Qlink
Awesome customer service people seems to care and treat you great sometimes I have been sick and I have been unable to use my phone I've been in the hospital I've had covid and they seem to understand
Wouldn't do anything different. This phone takes excellent pictures. Not to mention free services. And I got the phone at good price.
Thank you for all of your assistance helping me set up my new phone plan! No more monthly cell phone bills^_^ I had the Mint Mobile 12 month (1 year) plan which was in its final month, so that's why I had to switch as soon as I could. I'm very satisfied with the service, thank you again
Sometimes I can't make an outbound call with my cell. I gave 4 stars because I'm not sure what the problem is. When I make a call I can hear the person on the other end but they can't hear me. This has been happening a lot but not lately.
Always on time service is so appreciated. Q-link has never let me down; I've been a customer for years now. Thank you.
QLink saved me from the high cost of service that I was struggling to pay with my fixed income of social security because of QLink I am now able to take care of other expenses that I was neglecting thank you QLink. Signed SAVED
I wouldn't have phone service at all if it wasn't for this wonderful company. The the data and service is absolutely fantastic too, never any issues. Occasionally it might get a little slow a few days before refill, but I have no complaints. So grateful for this.
I had been very sick with no way to call 911 or my Dr's and family and one day I was talking to a friend and she said get Qlink and I applied and I had my phone and number in about a week ty for everything Qlink I don't have to worry anymore because I have Qlink and I recommend it to anyone because there amazing
I've been with qlink for a few years and had some issues but with the kindness and helpfulness of the service technician and the help with customer service the issues got resolved in a promptly manner. The tablet on the other hand is trash.
I been a Qlinker for 6,7 years now, not had any trouble. I started out with one of their phones, the phone was great, I'm older and have trouble with the eyes, so when my son got himself a new one he gave the older one the screen is alot bigger so I did the bring your own phone and kept my QLink Wireless, which is great Thank You QLink Wireless
No problems and Philippians 4:13 I can do all things through Christ which strengthen me. Thank you for an remarks and thank you for using Qlink wireless service.
Absolutely best cell phone company I have ever had! Customer service is amazing with friendly and extremely helpful representatives. Where have you been all my life!
I noticed you all don't read emails it's more like one sided I been asking for a tablet because mine was lost in Philippines at airport like a new one I also been telling you all that the promotion you send me say I don't qualify I been sending emails but all I get back from your email is don't forget to receive your free two months Amazon prime so review in emails is one way you all don't answer me but you all do get my reviews I guess not sure because once again I get no reply back from you all your support however is excellent plus your company helping others is great too just not on returning emails in my problem with your company guess that's it
After getting my Q Link Card after calling 5 different phone numbers even T-Mobile who does not associate with qlink. I'm spent two and a half hours and talk to six different phone numbers and each one referred me to another one. The only one who even tried at length was a gentleman named Jonathan. Right now I wouldn't suggest Q Link to a soul it is wasting my time I don't believe it's authentic so beware
QLink has been really good. The service is pretty good. The only issue I really have is that my hotspot doesn't work when I try to use it and I'm not out data. I can't ever get it to work and I will have 5 gigs of data. It doesn't make sense but other than that, I'm happy with my service with A Link.
The worst company Ive ever experienced,,,, zero customer service,,,,, under investigation with the DOJ!
I'm sorry but I never would recommend qlink to anyone. I was on phone for almost 5 hours with them trying to set my phone up. In the end, qlink wrecked my phone. I can't call out on my phone now. I can receive calls only. Can't get on the internet. It's awful. I had to buy a new phone because of qlink.
I have been happy with the service when and where I need it, and I have told several people about your service
Answer: Q-Link is a scam operation. REPORT to the relevant state and federal authorities ASAP! Reps are scammers reading from their scripts. Useless and intend to be useless.
Answer: Yes you can it also gives you two months free Amazon prime
Answer: It's not possible to talk to any human cause a real human wouldnt do the shit these fucking foreigner fucks do to people
Answer: I mean they provide cell service not internet that's two different animals all together. LOL you can turn your phone into a hotspot, which then allows you to tether your tablet to the phone and use its cell data but I think actually the only cost is $5 a month that's unlimited everything so I think just about anyone can afford that. But they actually send a SIM card which I believe was for the tablet and I never put it in so it could be it already came with cell service I haven't paid anything in months except for one time $5 and for all I know that was for shipping and receiving. As far as the $30 phone bill the government you already getting free service so you could apply that $30 towards the internet service if you have a provider in the area that's cheap but reliable. Good luck on that. If you need to know how to set your phone up as a hotspot you turn on Bluetooth for one but the best thing to do is just Google it say turn phone into hotspot and connect tablet for Android it will give you full directions.
Answer: Don't do it. It's not worth your time. Free is too much to pay for this piece of CRAP.
Answer: To my experience with this company since 2018 i never had to pay a dime if your being asked for money RUN run very fast they are trying to scam you because this program is 100 % free --phone --sim card --activation--only money out of pocket maybe for 2nd time go around if you loose your phone drop the sim card in the garbage disposal or belter yet the toilet but no $$$$ ALL FREE
Answer: Mine dies the same if I go over a certain amount of data and have ro wait for the new month to get data back on the phone. Doesn't seem right as it should be unlimited huh?
Answer: If it is a real Qlink email and not someone phishing for info when the package comes don't open it, Write on it "Return to Sender" your singing the song in your head, huh. Depending on your age that was an Elvis Presley song in the 50's or 60's. If it asks for any kind of information do not answer. I get one that say my (department store) order is on the way. If you get a text message and says to send "Stop" to a phone number don't do it. Most likely it is testing to see if you have an active, valid number. Anything internet, phone or text that you don't know who or what it is "Spam it" and delete. Even if you know the person there's a chance when you open it. My address book got hijacked on Facebook and sent everyone on it a virus. I don't FB anymore. It's a pretty sorry person that sends a virus to people they don't know.
Answer: I agree with the previous answer I had SafeLink years ago it takes forever to get it's not as good a service I couldn't get calls inside of my residence. It was terrible I would definitely go with QLink it's so much better in so many ways I don't think there's a question here really. They even sent me a free tablet or I think it was $5 although it's older and it's slow it's free and it does work. You have to make sure you connect it to LTE or 4G rather than 5G it is not a 5G tablet nor I don't believe the phone is either it's 4G also.
Answer: Mine got limited data but still can use calls and text if you run out of data. And it's almost June of 2024 and I am still using my free government service. Maybe however you got this program ei. In WA state you have to be TANF or SNAP and sometimes you have to renew you benefits like my food stamps I have to do that every 6 Months in WA state. So maybe you need to check if that's what your state program works!
All qualified Q Link customers are eligible to receive a free smartphone and free monthly service.
Our free Q Link plan includes free monthly data and minutes, and unlimited worldwide texting.

