The Pyramid CollectionReviews 110

Nap on Green Velvet Skirt is upside down! Thus, the skirt looks almost black and lacks sheen when on. If hold it upside down, the color and sheen are very lovely. But, cannot wear it upside down. Had this identical experience with another online company with a zipper front emerald green bathrobe. Very frustrating! The manufacturers must purchase cheaply the leftover pieces of Velvet from a company that makes quality Velvet clothing. Would like to find that company.

I have ordered from them several times. I love the clothing and have gotten some really great pieces; coats, tops, skirts. Whoever runs the company need to do a re-haul of the online site. It will tell you something is in stock and then when you order - you will get a notice a few days later that it is out of stock. The hold will come off your credit card. THen, it will suddenly become available and there will be another hold on your credit card. When I call to find out when it is actually shopping the answer is always: "it's being processed in the warehouse". I don't think customer service is rude as others say but I don't think they know the answers. Also, if you check you order on line - system always say's they can 't find it. I am waiting for 3 items - I know I will get them but... usually it takes a few weeks and for the shipping they charge it should be only a few days!

Wish I had checked out Pyramid Collection's reputation before I placed my first order. It is June 2016 now and nothing has improved. Ordered two items, one for $20.00 the other $50.00 with $10.00 shipping (regular by USPS). Received order confirmation for both, but without letting me know until the package arrived, they did not ship the $50.00--"backorder cancelled" (what is that supposed to mean, it was never listed as being on backorder). And as one would expect from such a stellar company, they still charged me $10.00 shipping for the $20.00 item (a ring!), which I would have cancelled, given the opportunity.
You can give their customer service a piece of your mind, but only at the rate of 500 characters.
They have some really interesting looking, unique items, but I can't see myself taking another chance on them.

I recently purchased some products from "The Pyramid Collection". Not long after, I began getting daily spam marketing mail. I called several times requesting they stop, and each time they assured me it would, but it still hasn't.

To make matters worse, the unsubscribe link on their spam emails does NOT lead to an unsubscribe page.

I highly suggest that anyone ordering through this company use a temporary email account that can be disposed of later, otherwise you'll likely be in for an endless wave of spam.

I personally will not be shopping there again, and hope the spam ends soon!

Write your review to help others learn about this online businessI LOVE the clothes at Pyramid Collection. However, if you love them as well -- be warned. DO NOT ever purchase something from them. I ordered two dresses, the same style in different colors, last spring. The black one came in June, the other was back-ordered so long I finally cancelled the order in September. In October the dress arrived. I sent it back unopened. That was two weeks ago. Now Pyramid Collection is claiming it never arrived, even though they guarantee return shipping AND had agreed by telephone not to charge me for shipping because the order had been cancelled. They claim they have a 'transaction number' from the Post Office, but refused to give it to me and the PO never gave us one. Now I'm out $75 and have no recourse to get it back -- I will NEVER order anything from them again... they are crooks and cheats.