Purple CarrotReviews 52

I ordered this product, just wanting to try it out, and being assured that you could cancel anytime, I felt that I could see what it was like. After receiving a big box that I couldn't lift, and bringing all the food in to the kitchen separately, preparing the meal, ( needing oven, stove top, and my own olive oil) 30 minutes later it was done, but I was exhausted. I tried to cancel the next day, and was told that I couldn't cancel my next order, which was a whole week out. This is an expense I didn't count on, and didn't want. Be careful, because you're in for 2 orders, not the easy canceling policy I thought it would be.

I mean, it doesn't get much worse than that. Pictures attached-- disgusting.

I tried contacting customer service to get a refund and all they offered me was $15 credit to my purple carrot account. It wasn't even enough to get a new meal, so that means I would have had to spend MORE money at purple carrot in order to use it-- as if I want to give them more money for spoiled food. What a $#*!ing joke.

I like that they precook some of the more difficult things like noodles and rice. Every time I make rice from a meal kit it comes out bad or uncooked. I love these tasty meals and I think they are a great value compared to grocery shopping nowadays.

I used purple carrot for a couple years off and on, mostly because I lived in a rural area with grocery stores that lacked much choice in vegan foods. I would get some ingredients in the box that had gone bad about every other time, I would have missing ingredients in the box about 1 or 2 times a month, and missing whole meals I had purchased from the box about once a month in the last few months. Not a good value at all, plus having to contact customer service each time was a hassle. I moved recently and chatted with customer service about getting a box at my new address, they said it was all set in my account, but then I saw the box was being sent to my old address where no one lives, I tried to have them redirect since it was still 7 days before delivery, but no, that was beyond their capability as a business who delivers food. So now there will be a box of rotten food at an empty house, what a waste of my money and food! They obviously don't value customers or the food they deliver.

I'm not sure who they hire for their customer service representatives but this is the worst service I've received, even past the cable company (we all know how terrible they are). I had an issue with the box not being canceled, my account being charged and they refused a refund. The woman I spoke with was condescending and wouldn't let me get a word out. Refused a supervisor and ended up hanging up on me. I called back and got an equally rude and unpleasant, unprofessional woman. Im assuming they don't get paid enough and hate their job, them being so rude to their customers. The only reason I'm giving one star, is because I have to select at least one.

The issues going on here seem unreal. Customer service issues is something I can't speak on because I have never had to contact customer service. Because there has never been an issue. I am convinced that the people who are complaining about the meals or flavours of meals, are sheltered white people who have never had a real ethnic meal in their life. I'm no chef, but every meal I have ever made from PC (a LOT of meals), has been nothing but flavourful and delicious. Even when I mess up or over/undercook something, the flavours are still great and the only issues are my own mistakes. The one minor issue I ever have to face is getting produce that doesn't last that long so I either had to make that meal the very same day I get it (which isn't always ideal) or throw out the rotting produce. The one major issue I have is the cost. These are a killer on my bank account, but that's how much I enjoy the food and service is that I pay it anyways, almost weekly but occasionally I will skip just to save money. I work full-time from home and it's such a convenient thing to have wether I make a meal on my lunch break, or I start dinner right when I get off. I adore that they offer breakfast, lunch and snack options. I rarely add additional items but I love that it's an option. My mom is not a vegan, but she does like vegan food, and I have her try my dinner almost every night I make one and she most of the time curses in enjoyment. She is obsessed with my meals and it's probably her biggest encouragement to go vegan.

I was scheduled for a total knee replacement on Dec. 7th. My kids purchased me a Purple Carrot Prepared Meal program in mid November, to begin on Dec. 7th. But PC decided to start it on Nov. 30th! I figured out how to "skip" the November 30th delivery (not clearly explained, but I figured it out...), meaning Dec. 7th would be the first delivery. Got home from the hospital post surgery, no food. Then I received an email stating that it would be delivered the following day, by 9 PM. Nope. The next day, I got an email stating it was "lost", or "destroyed"; and my next batch of meals would arrive on Dec. 15th. Fast forward to the 15th - I hobbled out to look for my box - no food. Got an email saying, "Your Purple Carrot box, scheduled to arrive this week, was damaged in transit. Unfortunately we won't be able to deliver it.". But a check of the tracking info showed it still on target for delivery... today!

And, lo and behold, a box DID arrive today. The gel packs were total liquid, the entrees were warm to the to touch, and it was the FOOD I HAD ORDERED TWO WEEKS AGO, not the food for the current week! 4 of the entrees expire in two days, and two are "good" for 3 days. Which is irrelevant, because I am not going to consume warm prepared food that might have been in transit for two and a half weeks.

As others have experienced, my son, who made the original purchase of several hundred dollars, has had no luck getting a refund, but he "thinks" he has a week of "credit". Awesome.

Absolute insanity. As a health and wellness professional, I am going to share my story far and wide - this in NOT acceptable, and could actually cause someone harm. Stay away. Stay far away.

This is the worst company I have ever dealt with. I have been vegan for 20 years, so I have tried a lot of vegan meals. I had high hopes when I started their pre-made meal delivery service. The meals were so bad, I couldn't even choke them down. I tried canceling my subscription, but I just get error messages. I paused my membership, but they continued to charge me. You can't skip a shipment unless you do it like two or three weeks before, because "it takes time for them to print the shipping label." Now I just received a box, and I threw it right in the trash. I tried again to cancel my membership, but I just get error messages. I have contacted the company, and they won't help me. They can't even stop the box that is set to go out over a week from now. They could stop it if they want to. They are leaving me totally strapped at Christmas time, since they are stealing money from me. Really nice. I only gave them one star because giving them zero stars was not an option.

They f#$%ing gave away my Thanksgiving Box because they made an accounting error and charged me $120 instead of $75 so they just canceled my order. They said sorry for the inconvenience! Really! So we have no food and I had to cancel the family gathering because we are vegan and have no other options!

I'm vegetarian but eat vegan about 75% of the time. These recipes were not well thought out in the flavor department. I've made better things on my own and I'm not a good cook. The meals did not turn out very good and tasted weird. Produce was wilted. Very disappointed.

My overall issue is with the cancelation. Namely I canceled, they told me the last day I would receive a meal (September 15th) and then they sent another meal on September 22nd. I did not order the September 22nd meal. They refused to refund me, even though I did not order the meal they sent. I have an email which they did acknowledge and the email clearly states the last meal will be September 15th.

This was my cancelation confirmation email:

Hi Amanda,

We're confirming that your subscription to Purple Carrot has been cancelled.

We're sad to see you go, and hope to have you back again in the future.

You have one more order scheduled, which will arrive on Wednesday, September 15th.

You can resume your subscription at any time by logging into your account. In the meantime, we'll keep you up to date with our latest news so you always know what's cooking.

Thank you,
Your Purple Carrot Team

As for the actual meals-expect to get bruised fruit. The first time I reported it, they credited my account. However, it kept happening so much that I honestly thought they would think I was making it up because IT HAPPENED SO MUCH!

I had a gift card so I figured I would only be paying around $25 (out of pocket) for about 6 ready to eat meals for my work lunches. I also figured that I would be able to freeze them. No where on the site does it say you can't freeze the ready made meals, but when they came it says so on the packaging. I put them in the freezer anyways. They were dated to eat 6 days after I received them. Next issue, I put in my order, then 2 days later received an email saying they needed to substitute one of the meals. I was able to go in and change that out for something else, not too big of a deal. But then a few days later, I get an email saying they are cancelling the entire order for some reason and gave me a $13 credit for my trouble. But now it's too late to order for the following week, so I put in an order for the next available week. It goes through. Shipping link in email didn't work. On the Tuesday after Labor Day I remember to go in to account to check shipping info to discover that the package had just been delivered. Come home to find that one of the prepackaged meal trays was cracked and leaked into the inside packaging and onto the other meals. This was clearly from PC's end, not the shippers fault as outside of box was fine. Got a quick response from PC (within a day) apologizing and giving me a $13 credit. I won't use it. It's too expensive. I haven't even tried the meals yet. The fact that you can't leave any feedback on their website is troubling, and the website itself is clunky to use when looking for nutrition info and comparing meals.

Tried this service for a few weeks. Many of their selections are great but some I found complete unpalatable. Almost every week they substituted at least one of my meals with an unpalatable one. They gave me a 6.50 credit each time but that isn't helpful if I'm not going to eat it. I was still paying half price for something I won't eat and didn't select. The boxes were also almost always late and sometimes the food was past the freshness dates. I finally grew tired of this and thought I had canceled my subscription. Apparently I had it on a 10 week hold. So I was just alerted that more food was coming with an email telling me about a substitution, of course. Yes, they had sent a couple of others but since I thought I had canceled, assumed they were just spam and disregarded.
So the food hasn't even been sent yet but they say there is nothing they can do. They even sent me screenshots of the emails they had sent me, just to make sure I understood that it was my fault.

I called in about a series of issues with my orders not changing after I had confirmed adjustments or tried to skip a week. I found out I had two duplicate accounts under identical login information. They accused me, the person calling in to report the problem, of trying to get extra meals and worm out of paying. This had only happened for 2 deliveries before I called in and tried to find out what was happening. They took no responsibility for a duplicated account and refunded me a small portion. I had so much food, we didn't have room in our refrigerator and most of it rotted. I had to call in many (like 50 times) just to get someone on the line, they just don't answer. I got the manager of customer service on chat and she just ignored me... Refused to respond. I've never dealt with

I see in previous reviews people complained of late deliveries and rotten food. I have NEVER had a problem with that. Deliveries are always on time, produce is extremely fresh and shipments are complete. I was never missing an ingredient. Also, my experience with customer service was very positive. They are friendly and helpful. It's very easy to suspend a delivery or cancel on the website. Most of the food I like. I have tried many dishes and there was only one I hated. Most are tasty and filling.

I love Purple Carrot. I really like the menu (most of the time). I like the ability to skip weeks. The recipes are great. The delivery however, leaves for much improvement. I didn't receive my last delivery until after 10pm, after I was already asleep. Not only did they not deliver it at a normal hour, they also delivered it to an Amazon hub, which is nowhere near where my front door is. I've complained to Purple Carrot before, but honestly, I don't think they can fix that. Hello Fresh was much better in customer recovery. I don't prefer that meal delivery overall, but they are much quicker to address and rectify issues.

Just started this meal plan and loving it so far. Have been a vegan for about 30 years so I'm a tough customer. Meals are substantial, interesting, and flavorful. I love not having a bunch of leftover ingredients that just sit in my fridge. Fun recipes. Just enough prep, as I don't want meals made FOR me. Learning new things about combining flavors. Can't wait for my next delivery. Perfect for my husband and I who are both vegan.