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SmartCustomer Website Reviews and Complaints
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From the business

Welcome to Puppies.com, the ultimate haven for puppy enthusiasts and a trusted beacon in the world of canine companionship! Established in 2003, our mission has been unwavering: to seamlessly blend the joy of puppy ownership with the ease of modern technology. Over the years, Puppies.com has blossomed into a vibrant community, guiding millions of adorable puppies towards their loving, fur-ever homes.

Our platform is more than just a website; it's a comprehensive Puppy Portal, meticulously designed to bridge the gap between enthusiastic puppy buyers and dedicated puppy sellers. By fostering this connection, we ensure that each puppy finds a home that's just as unique and special as they are. This process isn't just efficient; it's infused with love and care at every step.

For breeders, Puppies.com is a haven. It allows them to concentrate on the essential aspects of breeding – health, temperament, and quality – while our state-of-the-art algorithm works tirelessly in the b...


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Puppies.com Reviews Summary

The company has cultivated a strong reputation for providing a user-friendly platform that connects customers with reputable breeders, leading to high levels of satisfaction among pet owners. Many customers appreciate the ease of navigation, effective communication with breeders, and the quality of the puppies they acquire. However, some concerns have been raised regarding the vetting process of breeders, with a few customers expressing unease about potential puppy mills. Overall, the feedback reflects a positive sentiment towards the service, highlighting its efficiency while suggesting an opportunity for enhanced breeder verification.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 3 days

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North Carolina
1 review
0 helpful votes
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Puppy buying experience
February 28, 2025

I went on a lot of sites looking for a Shih Tzu puppy and puppies.com was the best site. They give you opportunities to search in the area that you would like at the price that you can afford and the people who advertise there seem legitimate sellers.

Date of experience: February 18, 2025
Oklahoma
1 review
0 helpful votes
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Purfect!
February 28, 2025

Puppies.com made it simple to search for the breed and age of dog I was looking for. Thank you soooo much!

Date of experience: February 18, 2025
Ohio
1 review
0 helpful votes
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Easy-to-use
February 26, 2025

Everything for me went great. Easy to navigate and search. Grateful it's available

Date of experience: February 15, 2025
North Carolina
1 review
0 helpful votes
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This website was easy to navigate and secure. I was able to input my preferences for price and area and found all the puppies available to me.

Date of experience: February 15, 2025
Nebraska
1 review
0 helpful votes
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Puppy time
February 22, 2025

This website is exactly what we were looking for and it was very helpful to see all the available puppies around our area. Allowing the visibility and the option to message people about the puppy in question was a very nice touch. Perfect site for puppy searching.

Date of experience: February 8, 2025
Georgia
1 review
0 helpful votes
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Your site is user friendly even for people just browsing and not invested in an active account which is great and exactly how I found my new puppy! My dog breeder was professional, easy to work with, and offered advice and still reached out even a week after purchase. Great experience for our family overall!

Date of experience: February 3, 2025
California
1 review
0 helpful votes
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Positive experience,
February 18, 2025

Very easy experience using Puppies.com. We were connected with a reputable breeder who gave us a fair price on a wonderful, Healthy Pup.

Date of experience: February 7, 2025
Pennsylvania
1 review
0 helpful votes
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Trust puppies.com
February 17, 2025

We had been looking for a puppy or young dog. We tried some of the larger sites for rescue dogs but they were impossible and horribly run. You had to fill out a long very personal application for every dog you were interested in before any questions were answered or anything moved forward. Then when you will out he application you find out the dog had been adopted days before. They just leave the picture up to get more people to fill out applications and get your personal information. I found a puppy I like on puppies.com, went to see her that same day and left with her the same day. Ao simple and no stress.

Date of experience: February 6, 2025
Texas
1 review
0 helpful votes
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We used puppies.com to begin and finalize our search for two new additions to our family. The experience was very smooth, and we felt that we had a great selection of babies to choose from. I have already recommended the site to a few friends.

Date of experience: February 4, 2025
California
1 review
0 helpful votes
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A wonderful experience!
February 14, 2025

I've never bought a puppy before. I was super nervous, but their website, put my mind at ease, and provided me, with information, that was easy to navigate. I will most definitely, recommend puppies.com to everyone I know, and I will be using them again, with my next fur baby purchase.

Date of experience: February 3, 2025
Illinois
1 review
0 helpful votes
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Great experience
February 12, 2025

The website was very user friendly, populated with my desired breed within the distance selected immediately. My experience was top notch and I highly recommend this website.

Date of experience: February 1, 2025
Texas
1 review
0 helpful votes
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We Found Our Dream Dog!
February 11, 2025

In searching for a puppy, we found your website and because we did, we found the newest member of our family. Your site is complete and easy to navigate. Thank you for helping us bring so much love into our home.

Date of experience: November 14, 2024
West Virginia
1 review
0 helpful votes
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Had a great experience with the breeder and the website was able to provide an easy to use platform for communication and knowing what you're getting 😄

Date of experience: January 31, 2025
Texas
1 review
1 helpful vote
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Excellent!
February 10, 2025

I have never had a puppy and working with Jeff and Vanessa was a wonderful experience. They are so kind and caring it was a pleasure to work with them. I love my new Puppy. Thank you so much for making my wish come true.

Date of experience: January 25, 2025
Florida
2 reviews
0 helpful votes
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Yorkiepoo pup
February 7, 2025

Finding a puppy on this site was easy. So many ways to search by state or by breed

Date of experience: January 24, 2025
Ohio
1 review
0 helpful votes
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Fast and easy to fine good breeders
February 3, 2025

Found a lady the fourth time I logged in. The communication format was easy to understand. The whole site was a breeze to navigate.
Thank you for enjoyable experience.

Date of experience: January 17, 2025
New York
1 review
0 helpful votes
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Reliable and trustworthy resource!
February 2, 2025

I've loved my experience with Puppies.com. I've adopted 2 of my pups from breeders here and have had the best experience with both of them. I feel like Puppies.com provides a very safe place to find legitimate breeders.

Date of experience: January 17, 2025
Kansas
1 review
0 helpful votes
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Good search tool but use caution
January 31, 2025

Overall, I'm happy I found my new puppy on puppies.com, but in the past half year that I have been searching I have seen several puppies, same pictures, advertised in different locations by different sellers. Use caution when selecting someone to purchase from. Ask for current videos/FaceTime with something in it to confirm the current date to prove they actually do have the puppy in question. Do your research and use common sense!

Date of experience: January 20, 2025
Puppies.com w. Puppies.com Rep
over a year old

It’s great that you found your new puppy, and we understand your concerns.

We offer different ways for you to report and protect yourself from fraudulent or suspicious accounts via our REPORT and BLOCK options. Clicking REPORT will allow you to flag an account for us to review for anything that seems suspicious, fraudulent, violating our terms of service, etc. Choosing to BLOCK accounts will stop them from being able to message you through the site.

You can find these options in two spots on the site. First, you can find them in the Message Center at the bottom of each message written in red. You can also find the REPORT option in each listing written in red if you scroll to the bottom of the page of a listing you are viewing.

We also encourage everyone to visit our Help Center on the site in order to read our pages devoted to avoiding scams and fraud as well as our Buyer Tips that are located on every listing.

If you have any other questions, please feel free to reach out to us at [email protected].

California
1 review
0 helpful votes
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Found the Perfect Fur Baby
January 31, 2025

It was great. Found a wonderful family who had the breed of dog we were wanting 🤍.

Date of experience: January 20, 2025
Michigan
1 review
0 helpful votes
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Great website
January 24, 2025

This is the best outlet I have used for finding a new puppy. I hd a great time locating my two perfect puppies on this website and have had easy and safe transactions.

Date of experience: January 13, 2025