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From the business

Welcome to Puppies.com, the ultimate haven for puppy enthusiasts and a trusted beacon in the world of canine companionship! Established in 2003, our mission has been unwavering: to seamlessly blend the joy of puppy ownership with the ease of modern technology. Over the years, Puppies.com has blossomed into a vibrant community, guiding millions of adorable puppies towards their loving, fur-ever homes.

Our platform is more than just a website; it's a comprehensive Puppy Portal, meticulously designed to bridge the gap between enthusiastic puppy buyers and dedicated puppy sellers. By fostering this connection, we ensure that each puppy finds a home that's just as unique and special as they are. This process isn't just efficient; it's infused with love and care at every step.

For breeders, Puppies.com is a haven. It allows them to concentrate on the essential aspects of breeding – health, temperament, and quality – while our state-of-the-art algorithm works tirelessly in the b...


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Puppies.com Reviews Summary

The company has cultivated a strong reputation for providing a user-friendly platform that connects customers with reputable breeders, leading to high levels of satisfaction among pet owners. Many customers appreciate the ease of navigation, effective communication with breeders, and the quality of the puppies they acquire. However, some concerns have been raised regarding the vetting process of breeders, with a few customers expressing unease about potential puppy mills. Overall, the feedback reflects a positive sentiment towards the service, highlighting its efficiency while suggesting an opportunity for enhanced breeder verification.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Illinois
1 review
1 helpful vote
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My German Shepherd
September 17, 2023

I wished I knew about this site long time ago. I it easy to find what you want, when you want and the right location. I have been searching for a great German Shepherd and prices was so high that it was like buying a use car. But on this site I was able to find everything I wanted for a great price. The best part is I did it from my home without the pressure to purchase. I picked up my dog the day I found him and he is great! The breeder even gave me food, a carrying cage and toy. Thank you

Date of experience: September 16, 2023
Florida
2 reviews
3 helpful votes
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Be smart
September 14, 2023

Find the perfect puppy from a honest breeder: Check the time of membership (new sellers are not a sure thing); find how many puppies the seller has available; only one breed or a verity and of all ages. Most great breeders specialize in one breed only and and take pride in their dogs. Stay away from the great verity sellers.
This way I found my perfect puppy.

Date of experience: September 13, 2023
Texas
1 review
1 helpful vote
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These people are Scam artist, I thought to trust them while buying our Cane Corso $1000, man was I wrong. For the first month people kept asking me his breed so we got a dna test. Surprise after another 45 days growing closer and closer to our family we finally get the results. Not 1% Cane Corso. I reached out to them at the second number they use+1 (786) they insisted (382) he was Cane Corso at first (6333), then after the results (Great Dane American BullDog Rot an others) "oh we will take him back and you wait one month we'll give you a Cane Corso. Firstly my family has grown to love our dog, Secondly they were selling a Great Dane for $400 yet I paid $1000 for our pup. Thirdly I asked for less than difference be sent back $400 and he goes on to tell me he never gives money back and he doesn't answer many people's call and I should be happy he's answering mine.

Puppies.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 28, 2023
Puppies.com w. Puppies.com Rep
over a year old

Hello,

It's unfortunate you did not have a good experience with the seller you chose to purchase from. Puppies.com is a bulletin board service so we do not get involved in the transactions that took place outside of the website.

You always have the option to pursue legal action if they did not adhere to their contract. You also have the option to post a testimonial about your experience on the seller's account.

If you have additional questions please contact us at [email protected].

Puppies.com Support

Virginia
1 review
8 helpful votes
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I do not like their new set up. If you put in that you only want to see purebreds they include doodles and other mutts in that search. Doodles ARE BADLY BRED MUTTS bred by puppymills and backyard breeders. When I have complained about this to them directly they give a lame reason for it. But I think they don't care. They won't fix it on their site it's been like this since they changed the site. Good breeders can be found on this site but you have to look hard and ask questions. We should be making it harder for puppymills to sell their puppies not easier. Makes me think this site was set up by people who run puppymills.

Date of experience: July 11, 2023
Puppies.com w. Puppies.com Rep
over a year old

Hello,

We appreciate your feedback and it will be taken into consideration for future site improvements.

Puppies.com Support

Finland
1 review
2 helpful votes
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By their own supposition they blocked my account during paid subscription time! I provided all requested documents, my puppies, website and personal info. They acted as they are Homeland security alike Unfortunatelly, after all documents sent they denied anyway to bring my account back on. But the most amazing issue is - they ve never refunded my subscription payment!
Who is the scammer at the end?

Puppies.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 28, 2023
Puppies.com w. Puppies.com Rep
over a year old

Hello,

It's unfortunate something on your account required additional documentation. We do our best to keep the scammers off the site.

Please contact us at [email protected] and request a manager review your account so we can resolve the situation.

Puppies.com Support

California
2 reviews
0 helpful votes
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Emmie and Freddie
June 17, 2023

We love oc pup scouts! All the walkers are kind and sweet! They love dogs!
They are patient with our over weight and often tired golden! And they love Freddie even with his anxiety. Jenevieve Is so good and encouraging.
Thank you!

Date of experience: June 16, 2023
Pennsylvania
2 reviews
2 helpful votes
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Liar
April 28, 2023

I purchased a teacup yorkie from Milla Khrystenko in Quakertown,Pa. It died of parvo. Do not buy her puppies. She's a liar and money greedy

Puppies.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 28, 2023
Georgia
1 review
2 helpful votes
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This site is now puppies.com and it is horrible! The customer service is dismal, but beyond this, there are only scammers looking to scam buyers and sellers alike. I used puppyfind, inthe past, and sold multiple litters. My ads were never posted initially. I had to update my profile and even after, the pups were buried in 70k+ worth of ads.

Puppies.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 20, 2023
Texas
1 review
0 helpful votes
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Animal Control Responded in person to a Bogus Buyer and Address provided by this Woman in an Attempt to do A welfare Check on a Sick Dog. In Hayward CA. A White Siberian Husky from Oklahoma The people who live at this address said they have Never owned a Dog! Shipper was Contacted and she said she Don t remember what city in CA she took the Dog To. Citizen shipper pet transport But PAYPAL gave Back the Money to the Buyer of a Healthily Puppy Based on what we beleive are Frauulant Vet Records. Or did she kill the puppy by overdosing it or is that Puppy Alive and Well and. The Transporter and Buyer are Running a DOG THEFT RING? Animal Control of California and us here in Oklahoma want to know Where is the Dog!

Puppies.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 25, 2023
California
1 review
10 helpful votes
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Cyber bullying by company
March 20, 2023

This company condones cyber bullying. I recently purchased a puppy from a breeder. However, the puppy ended up being extremely underweight with worms. When I wrote a review about the state of the puppy, the breeder got aggravated stating I am crazy and I have mental health problems. When I reported the review, puppies.com stated it outlined their guideline to allow a breeder call others mentally crazy because they got caught in their scam.

Puppies.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 20, 2023
Puppies.com w. Puppies.com Rep
over a year old

Hello,

Puppies.com does not condone cyber bullying. Our last correspondence stated that we would request the seller update their response regarding the statement in question.

If you have additional questions please contact us at [email protected].

Puppies.com Support

Oregon
1 review
5 helpful votes
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It was our 1st time buying/owning a puppy. We trusted the breeder, gave her deposit except when we picked up 8 weeks old puppy we found out that all the required shots was administered by the breeder and not licensed Veterinarian. To make the matter worse the puppy had diarrhea. We took the puppy to the Vet & found out puppy had ear infection and inside the ear was filthy. So, please check breeders credentials before purchasing any pets, we don't want anyone to experience what we went through.

Puppies.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 18, 2023
Puppies.com w. Puppies.com Rep
over a year old

Hello,

Puppies.com is a bulletin board service so you do have to be careful. We have Buyer Tips on every listing to assist in having a safe transaction.

If you have additional questions please contact us at [email protected].

Puppies.com Support

Michigan
1 review
4 helpful votes
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9wk old goldendoodle puppy Archie
March 8, 2023

I recently purchased my little bundle of joy from Delmar Hochstetler in Middlebury Indiana. So blessed God placed Delmar in my life when I was about ready to give up on finding my fur baby. Such a nice man. Highly recommend him. I have since renamed Archie Parker and he's turning into being my special little cuddle bug. So Blessed. D. KONKLE

Date of experience: March 8, 2023
South Carolina
1 review
0 helpful votes
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Unbelievable, I posted some puppies which I have done for years, and someone posted claiming they bought a puppy over a years ago, which never happened to this fake claimed person, turns out it was a competitor, i contacted puppies.com and was told-they could do nothing as the person "claimed" to have bought a puppy, which never happened, after this event puppies.com should disable and remove posting-testimonial section. At this point I will not continue/or ever again use them, and will share this w/everyone I know. "great job" puppies.com-formally puppyfinder,

Date of experience: February 20, 2023
Puppies.com w. Puppies.com Rep
over a year old

Hello,

We were formerly PuppyFind.com, but have no affiliation with Puppyfinder.com.

If a seller disputes a testimonial for not purchasing a dog then we request proof of purchase from the buyer. If the buyer provides proof of purchase then the testimonial remains active.

We do give seller's the option to post a response that is visible with the testimonial so they can respond to any statements made in the testimonial and both sides of situation can be viewed.

If you have additional questions please contact us at [email protected].

Puppies.com Support

California
1 review
2 helpful votes
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I had a horrible experience with Puppies.com
I recently met 2 sellers and they were not breeders. Puppies were very different from their Pictures and
My recent visit was horrifying. The poor puppy was described to me as half Teacup and half Toy. After one hour drive...I had to meet the puppy outside on the porch...He was shivering from cold weather, had a very arch back, very sad and could not even stand on his two feet. His name was Star and the sellers name was Jessi. My husband and I asked if she could bring a blanket for him since she did not want us inside the house...she replied, do you have one for him cause I don't. We said good night and told her we would be in touch. Very very worried about the poor 5 month old puppy...he was skinny but felt like he was over 4 pounds. My question to puppies.com is, how do you let these poor puppies get sold by these scammers and never check or inspect them.We drove back home in tears feeling sorry for the poor thing who did not look well at all. I've also texted and talked to may breeders whom did not follow up with me, very unprofessional people with very little ability to speak proper English.

Date of experience: January 1, 2023
Puppies.com w. Puppies.com Rep
over a year old

Hello,

It's unfortunate that you did not have a good experience with that seller. As a bulletin board service we are not able to offer any guarantees as to the legitimacy of any individual on the site, but we do have Buyer Tips on every listings to assist in having a safe transaction.

If you have concerns about animal cruelty or neglect, please contact the humane law enforcement or animal control agency in the seller's location. If neither of these exist, contact the sheriff's department, police department, and/or state attorney general's office in the seller's location to report your concerns so they can visit the location and take further action if needed.

If you have further questions please contact us at [email protected].

Puppies.com Support

Michigan
1 review
1 helpful vote
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Scumbag puppy breeders
December 20, 2022

There are way too many shady breeders/sellers on this site. Make sure you ask for current photos and videos. If they don't, move on they're scamming you. There are too many breeders who are selling too many different types of dogs and are only looking to take your money and don't care if they're selling unhealthy puppies.

Date of experience: December 20, 2022
Puppies.com w. Puppies.com Rep
over a year old

Hello,

We do have Buyer Tips on every listing to assist in having a safe transaction. We are a bulletin board service so you will get all types on the site, but we do our best to keep the scammers at bay.

If you have any questions please contact us at [email protected].

Puppies.com Support

Utah
1 review
2 helpful votes
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I was scammed out of $400 by "Reba Hook" of majestic kennels in poplarville, ms. Puppies.com is a puppy mill site.
Reba Hook isn't even her real name. She took my deposit and refuses to return my deposit. She's the person that backed out of the sale.

Date of experience: October 24, 2022
Puppies.com w. Puppies.com Rep
over a year old

Hello,

It's unfortunate that you did not have a good experience with that seller. Puppies.com is not a puppy mill site. If you feel someone is running a puppy mill please provide legal documentation showing they have been convicted of animal abuse/cruelty and we can remove them. You can always take legal action against the seller if you feel they are not following their contract, and you can contact your local authorities to assist in resolving this matter.

If you have further questions please contact us at [email protected].

Puppies.com Support

California
7 reviews
32 helpful votes
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Fake messages to join
October 5, 2022

If you sign up for a trial membership you will get zero messages, then when it expires they send fake messages to get you to pay. Luckily I have amex and easily disputed the charge. It's a scam!

Date of experience: October 5, 2022
Puppies.com w. Puppies.com Rep
over a year old

Hello,

Everyone gets a free trial when they sign up. Puppies.com is a bulletin board service and we do not create or send fake messages to our users. It is completely up to the buyers on the site to contact you either through messaging on the site or through a phone number that you post in your listings. Please contact customer support at [email protected] to request a refund and a closure of your account if you do not want to use the site.

Puppies.com Support

Virginia
1 review
2 helpful votes
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Bought a Maltipoo
October 5, 2022

Had a very great experience buying my Maltipoo from Arlene. I would definitely recommend her if anyone wants to buy a puppy.

Date of experience: October 5, 2022
California
1 review
2 helpful votes
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We got a puppy that was advertised in Anaheim, Ca. When we inquired she was in. Chula Vista a town that borders Mexico. She said the puppy was two months but the puppy was really only 4-5 weeks old as confirmed by a vet. She admitted the dog was born in Tijuana and brought over. We were given a false shot record from Mexico. Fortunately the puppy was very healthy and we were experienced in caring for young puppies. She continues to post with different user names.

Date of experience: September 30, 2022
Puppies.com w. Puppies.com Rep
over a year old

Hello,

So glad your puppy is healthy and doing well. There are Report and Block buttons on every account and in the message center that you can use to report users so we can review their account and take necessary action. You also have the option to post a testimonial on the seller's account about your purchase if you purchased the dog from a listing that was posted on Puppies.com.

If you have additional questions please contact us at [email protected].

Puppies.com Support

Arizona
1 review
1 helpful vote
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This company PuppyFind.com Now Puppies.com is a scam, they allow anyone to sell their puppies on their site, without being certified. The company will only suspend accounts that file reports of scam breeders, they turn a blind eye to the scam. Check the BBB website for reviews on Puppies.com. I would not use their service at all, I went here to purchase my fur friend from a breeder on puppies.com I had set up a day and time to pick up my puppy when the seller did not respond. I went to their page to find out they had changed the price of the puppy for more than it was when I set up a time to pick up the puppy. Puppies.com turn a blind eye to this stating they do not get involved with any process of a sale of a dog. I went to leave negative feedback on a seller who I was going to buy my puppy friend to find out that my feedback was removed from their profile. But puppies.com don't get involved unless you are the buyer. SCAM SITE! Go to another site to get your puppy

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Date of experience: September 29, 2022