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business logo of Puppies.com

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From the business

Welcome to Puppies.com, the ultimate haven for puppy enthusiasts and a trusted beacon in the world of canine companionship! Established in 2003, our mission has been unwavering: to seamlessly blend the joy of puppy ownership with the ease of modern technology. Over the years, Puppies.com has blossomed into a vibrant community, guiding millions of adorable puppies towards their loving, fur-ever homes.

Our platform is more than just a website; it's a comprehensive Puppy Portal, meticulously designed to bridge the gap between enthusiastic puppy buyers and dedicated puppy sellers. By fostering this connection, we ensure that each puppy finds a home that's just as unique and special as they are. This process isn't just efficient; it's infused with love and care at every step.

For breeders, Puppies.com is a haven. It allows them to concentrate on the essential aspects of breeding – health, temperament, and quality – while our state-of-the-art algorithm works tirelessly in the b...


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Puppies.com Reviews Summary

The company has cultivated a strong reputation for providing a user-friendly platform that connects customers with reputable breeders, leading to high levels of satisfaction among pet owners. Many customers appreciate the ease of navigation, effective communication with breeders, and the quality of the puppies they acquire. However, some concerns have been raised regarding the vetting process of breeders, with a few customers expressing unease about potential puppy mills. Overall, the feedback reflects a positive sentiment towards the service, highlighting its efficiency while suggesting an opportunity for enhanced breeder verification.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 3 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Great experience! 🐶
October 2, 2024

User-friendly site, easy to navigate and search for exactly what we wanted in a puppy. We were able to research and communicate with the breeder easily through the site and found the perfect puppy for our family.

Date of experience: September 22, 2024
Tennessee
1 review
0 helpful votes
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Great app
October 2, 2024

If you are looking for a puppy; this is a great way to find it. I was able to find the puppies closer to me and then went to pick him up. Overall, great experience!

Date of experience: September 21, 2024
Arizona
1 review
0 helpful votes
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Earliest site to manage and communicate
September 29, 2024

I really love using this site because it's easy to list, change and communicate with potential buyers.

Date of experience: September 19, 2024
New York
1 review
0 helpful votes
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Puppy search
September 29, 2024

Website was easy to use. The messaging between myself and the breeder was easy with fast responses.

Date of experience: September 18, 2024
Minnesota
1 review
1 helpful vote
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After looking at multiple sites and 100's of puppies we found our new family friend here at puppies.com

The people listing on this site are real breeders or family's. They will answer your question, send pictures and videos through the message board that is provided on the site. Other sites we looked at had many fake puppies for sale. We would recommend looking here first.

Date of experience: September 18, 2024
Florida
1 review
0 helpful votes
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Very Satisfied
September 26, 2024

Great website. We found a wonderful breeder close to us and very reasonable. Enjoying our wonderful mini dachshund!

Date of experience: September 16, 2024
Florida
1 review
1 helpful vote
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Love our new Fur Baby
September 20, 2024

Maritza responded to my inquiry promptly about the little guy I was interested in - I made arrangements to go see Rambo and I fell in absolute love with him. He is perfect and beautiful. He was well cared for and healthy, He is so full of energy - it was a good experience and worth the drive to see him and adopt him.

Date of experience: September 10, 2024
North Carolina
1 review
0 helpful votes
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Puppyfind.com was so much better!
September 20, 2024

Ever since puppies.com took over puppy find.com, the amount of exposure went down drastically. I used to find homes for all my puppies through puppy find com. Now my puppies find homes through AKC marketplace and other websites. I hardly get any inquiries from puppies.com.

Puppies.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 9, 2024
Puppies.com w. Puppies.com Rep
over a year old

Hello,

It's unfortunate that you did not have a good experience with this buyer. I'm showing that testimonial posted in 2022 is half way down the page, and there are seven testimonials before that one. The most recent testimonial shows at the top on your profile from 2024. The buyer did provide proof that they paid you a deposit, so they do get to post their experience. You are welcome to update your response and it will show with the testimonial so both sides of the situation are visible.

I'm sorry you aren't having as much traffic to your listings recently. We do randomly rotate all listings on the site now, but we do have the boost option for city/state searches which could help with views.

We appreciate your loyalty and the feedback and it will be taken into consideration for future site improvements. Please let me know if you have any additional questions.

Puppies.com Support Team

Georgia
2 reviews
0 helpful votes
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We have been looking at puppies on the website in areas in and around where we live. Found several options and settled on the perfect puppy for us. This site is super easy to use.

Date of experience: September 8, 2024
Michigan
1 review
0 helpful votes
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I found the site hard to use.
September 16, 2024

Challenging. I love the puppy we found but the site was frustrating.

Date of experience: September 5, 2024
Puppies.com w. Puppies.com Rep
over a year old

Hello,

We appreciate your feedback.

I'm sorry to hear you had a tough time with the site, especially when you were trying to find a new puppy. If you’re open to sharing more details, we might be able to offer some advice or help you navigate it better next time. Please contact us at [email protected] for helpful tips.

Congratulations on your new puppy!

Missouri
1 review
0 helpful votes
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Looking Chihuahua puppy.
September 11, 2024

Found a good honest breeder.
Puppies are quality pups.
Price was very reasonable for pet quality pup.

Date of experience: September 1, 2024
California
2 reviews
0 helpful votes
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Great experience
September 11, 2024

Really enjoy this puppy site. I have used it for over 8 years.

Date of experience: September 1, 2024
North Carolina
1 review
0 helpful votes
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Very satisfied 100% recommend
September 10, 2024

I would definitely recommend this website, it's a very precise and clear website with both breeders and buyers alike. The staff team is very responsible with verifying both buyers and breeders I'm very satisfied with the credibility of the website overall

Date of experience: August 30, 2024
New York
1 review
0 helpful votes
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First Puppy Visit
September 7, 2024

My sister in law found me this site, glad she did! Found a great pup here

Date of experience: August 28, 2024
Tennessee
1 review
0 helpful votes
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All good!
September 5, 2024

Easy to communicate with breeder, no issues at all. We will use this site again for sure.

Date of experience: August 26, 2024
Arizona
1 review
0 helpful votes
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Great 1st experience
September 5, 2024

I just recently lost my dog 3 months ago. Its been 16 yrs that i hadn't look for a new dog. Unfortunately my other little one needed a companion and this site found her a sweet loving little sister. Seller was amazing will highly recommend this site.

Date of experience: August 25, 2024
Virginia
1 review
0 helpful votes
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Always a fun experience
September 4, 2024

This is the second time I have found an Australian Shepherd for my home. There's always a good selection. And I've always had great success! Highly recommend using the site.

Date of experience: August 25, 2024
Missouri
2 reviews
0 helpful votes
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Best Website to Find Your Puppy!
September 4, 2024

Puppies.com was the main website I used to choose my puppy. It was easy to look at a variety of different breeds, get information on each breed, and find puppies available within a certain distance from my house. The website also gives you the ability to sort different criteria for the puppies you find, such as based on newest additions. In the end, I was able to decide on what breed of dog I wanted and find the puppy for me.

Date of experience: August 25, 2024
Pennsylvania
1 review
0 helpful votes
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Easy to use
September 1, 2024

My experience was great and I would highly recommend the site.

Date of experience: August 22, 2024
Missouri
1 review
0 helpful votes
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Pug puppy
August 31, 2024

We found our newest member of our family Truman, aka Duke. He is loved by our adult pugs and my senior Boxer. I think the testimonials reviews helped us when picking out the best breeder.

Date of experience: August 21, 2024