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SmartCustomer Website Reviews and Complaints
business logo of Puppies.com

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From the business

Welcome to Puppies.com, the ultimate haven for puppy enthusiasts and a trusted beacon in the world of canine companionship! Established in 2003, our mission has been unwavering: to seamlessly blend the joy of puppy ownership with the ease of modern technology. Over the years, Puppies.com has blossomed into a vibrant community, guiding millions of adorable puppies towards their loving, fur-ever homes.

Our platform is more than just a website; it's a comprehensive Puppy Portal, meticulously designed to bridge the gap between enthusiastic puppy buyers and dedicated puppy sellers. By fostering this connection, we ensure that each puppy finds a home that's just as unique and special as they are. This process isn't just efficient; it's infused with love and care at every step.

For breeders, Puppies.com is a haven. It allows them to concentrate on the essential aspects of breeding – health, temperament, and quality – while our state-of-the-art algorithm works tirelessly in the b...


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Puppies.com Reviews Summary

The company has cultivated a strong reputation for providing a user-friendly platform that connects customers with reputable breeders, leading to high levels of satisfaction among pet owners. Many customers appreciate the ease of navigation, effective communication with breeders, and the quality of the puppies they acquire. However, some concerns have been raised regarding the vetting process of breeders, with a few customers expressing unease about potential puppy mills. Overall, the feedback reflects a positive sentiment towards the service, highlighting its efficiency while suggesting an opportunity for enhanced breeder verification.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Positive experience
January 3, 2025

I was very hesitant to buy a puppy online. Puppies.com made the experience much easier.

Date of experience: December 20, 2024
Illinois
1 review
0 helpful votes
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My GO TO site to shop for Morkies
January 3, 2025

I like the ease of sorting by breed, price, and state. Just wish i could sort by distance instead of state. I also wish the breeders were more "vetted". I hesitated buying from some that gave me puppy-mill vibes and worry that this is an avenue for them. I did a lot of my own research in addition and bought from one who had sold on here for over a decade.

Date of experience: December 18, 2024
Tennessee
1 review
0 helpful votes
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Easy to use and very helpful
January 1, 2025

Located and compared several people before finding our person

Date of experience: December 22, 2024
Oklahoma
1 review
0 helpful votes
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Awesome puppies
December 31, 2024

Awesome experience. Healthy puppies and friendly people.

Date of experience: December 18, 2024
Ohio
1 review
0 helpful votes
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Very Happy with my experience.
December 30, 2024

Was so happy to find the breed of puppy I wanted and within my area. The communication with the breeder was easy. The entire process was smooth from start to finish.

Date of experience: December 20, 2024
Florida
1 review
0 helpful votes
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Easy website to use
December 28, 2024

I found my dream dog, thank you for offering a website this easy to use.

Date of experience: December 18, 2024
Florida
1 review
0 helpful votes
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Exactly as said and done
December 27, 2024

We've been searching for a beagle puppy for a couple of months. This website is the easiest to use, and the breeders are easily reachable and seem to be honest. Our breeder, Linda, was fantastic at every step of the way. Highly recommended!

Date of experience: December 17, 2024
Georgia
1 review
0 helpful votes
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Found the perfect pup
December 24, 2024

I was able to find the perfect new family member on puppies.com. The process was easy and the breeder absolutely fantastic. Thank you puppies.com

Date of experience: December 11, 2024
Nebraska
1 review
0 helpful votes
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Thankful
December 20, 2024

It was nothing like I thought it was going to be it was so just the opposite nice and respectful and I listen and learn a lot about my lil new puppy I like to say thank you for my puppy and the beautiful conversation with you and your husband my grandson had a good time playing with the cat thank you guys so so much

Date of experience: December 9, 2024
Texas
1 review
0 helpful votes
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HORRIBLE
December 20, 2024

THIS WAS AWFUL. I got a puppy that started showing symptoms of Parvo 3 days after I got her, so I took her to the vet and they say she's had it for at least a week. Now the "breeder" deleted all of her listings so our messages are gone, she won't respond to my texts warning her that the other dogs need to see a vet immediately and they are behind on their shots, and Puppies.com is doing nothing to remedy it or control her or stop her from scamming other people with her sick dogs! The review options were so confusing that the stars were BACKWARDS and it gave her 5 stars and won't let me fix my review to warn people.

Puppies.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 4, 2024
Puppies.com w. Puppies.com Rep
over a year old

Hello,

It's unfortunate that you received a sick dog from that seller.

I see you were able to update the star rating on your testimonial and it is showing 1 star now. We cannot control whether or not the seller chooses to use the site, but if they do post listings again on their account your testimonial will be visible for users to see.

I hope your dog has recovered and hopefully you can recoup your money through the avenue that you paid.

If you have additional questions please contact us at [email protected].

Florida
1 review
0 helpful votes
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A journey for a puppy
December 19, 2024

I was able to find the breed of puppy through Puppies.com. I was able to communicate with the breeder on the platform and request photos. The only issue I had was the form of payment and location. I drove 2.15 hours for the puppy and the breeder did not accept any electronic form of payment and did not specify on the website. In order to pu the puppy I had to follow one of the breeders and go to the nearest Winn Dixie that was an extra 15 min. And pay for 3 money orders to pay for the puppy. There was no description of the breeders location which left us feeling uncomfortable.

Date of experience: December 8, 2024
Florida
1 review
0 helpful votes
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Excellent
December 18, 2024

Was very easy to find the puppy I was looking for. I was able to contact with amazing breeders.

Date of experience: December 8, 2024
Minnesota
1 review
0 helpful votes
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Easy peasey lemon squeezey
December 16, 2024

Looked at pics. Found my pup. Messaged the seller. Drove to location. Living life with our new furry family member! No issues.

Date of experience: December 5, 2024
Nebraska
1 review
0 helpful votes
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Adoption of a Bloodhound
December 15, 2024

It was a pleasant experience using this web site. I would highly recommend using this page for researching, and potentially adopting your next pet/member of your family. The web page is easy to use, I was able to search just for a specific breed, or just browse through all of them.

Date of experience: November 30, 2024
California
2 reviews
0 helpful votes
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Little Missy
December 11, 2024

Little Missy was perfect and we got tons of kisses from her. Thank you to Brian for this Bundle of Joy.

Date of experience: November 30, 2024
Texas
1 review
0 helpful votes
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Useful Tool
December 7, 2024

I've used this app for over 20 yrs. It's been a major help in my business. Easy to use as well.

Date of experience: November 27, 2024
TT
1 review
0 helpful votes
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Great Experience
December 6, 2024

I checked puppies.com probably 3 times daily for a while trying to find my forever fur baby. After a bit of staying consistent I found the exact breed I wanted and the breeder was even willing to meet me halfway so the drive wasn't as long. Knox is now a great addition to the family and we couldn't be happier. I loved how straightforward the website is and the refined searches you could do. I will say I wish there was a tool to search the size of dog you're looking (small, medium, large etc). I think that would have made my searching experience a bit easier.

Date of experience: November 26, 2024
Iowa
1 review
0 helpful votes
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Is very easy process to buy a puppy and I feel so confident with the seller RW is very trust people and respectful is my first time I take the risk to buy a puppy online but thanks god is real and no scam thanks so much I really recommended puppy.com

Date of experience: November 24, 2024
California
1 review
0 helpful votes
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Connecting with breeders
December 4, 2024

I like the interactive site with personalized adds for each puppy.

Date of experience: November 24, 2024
Illinois
1 review
0 helpful votes
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Puppy purchase
November 30, 2024

I was surprised how quickly and pleasant my experience was with puppies.com. You hear so many horror stories about purchasing puppies/dogs on line I was very cautious and careful. There was all different price ranges which was very helpful to our family. Not everyone can afford $3,000 $2,300 for a family pet.
I felt very safe using this site. I would recommend it to anyone.

Date of experience: November 19, 2024