Punk CaseReviews 407

I ordered a case over 2 months ago and I still do not have a tracking number for it. I have called and emailed numerous times and each time I am told that it will take an additional 2 weeks for it to arrive. I have heard this line 4 times from your company. Where is my case? My order number is #*******.

I returned my punkcase for warranty replacement after just three months of light use. It would no longer charge. I returend the case UPS with confirmed shipping. For the last five months Punkcase repeatedly claimed they had not received the item. I provided the tracking number and screen shots of the confirmed delivery. I filed a claim with the BBB Better Business Bureau online, which it took about 7 minutes. I emailed Punkcase that I had filed a claim and provided them with a claim number. 3 days later I got a full refund. I had threatened to file a claim two weeks earlier and they did nothing. You have to actually file. The BBB has quick automated response by email and they got me my results. I hope this helps someone get help and others not to buy from Punkcase, their service is truly terrible.

The service is not great I ordered cases on April 27th we are now in june and still no cases. It took 3 weeks for the first order to arrive. Then when it showed up they were the wrong cases. I spent 9 dollars to ship back for the correct cases. When they arrived the second time they shipped me only one case when I originally ordered 2 and the order was still incorrect I called and they said they would give me a label to send this one back and they would ship the 2 correct cases, still a week after that no label. I called and they said the system was slow and I would get the label in a couple hours 2 days later no label. I have no problem paying for shipping but thats not the point they should make this right and at least give me a label. Save the hassel and go with otter box the cases I was sent seem very cheap go withsomeone else 70 dollars later and still no cases.

Ordered on the UK site. No warnings that the case would ship from the states and have a long wait. After 3 weeks I emailed. Was told could take up to 4 weeks. Emailed after 4 weeks asking for a redund was told could take up to 6 weeks and no refund could be given until after this period ( robot like responses to every email). Emailed after 6 and said again that I wanted a refund. Was told could either get a refund or the case reshipped. Emailed again saying I wanted a refund and eventually got my refund. Except they still charged me for the shipping!? Only 2 quid but come on Punkcase. Why should I pay for shipping on something that didn't even arrive. I will never buy anything from them again. Shocking service and although I do have another Punkcase product I would say it is OK at best and definitely not worth the money. That is if you actually manage to grt anything from them in the 1st place. Other option is to donate 2 quid to their company which is essentially what I have done

I order a Spartan Case for the S10E. Waited a week. Package sent to me on a Saturday opened it up its the wrong case they sent me the Studstar case the way it looked would have held my phone I don't like it.So I sent PunkCase a message saying they sent the wrong case. They want me to send it back for someone elses mistake I would have to pay to ship it back NOPE and I mentioned they should send me a return label On June 25th I was told they were going to send me the correct case. I sen Punkcase a message asking if the Spartan Case was on its way.Its June 4th no word from them when to expect my case and still waiting unhappy with the case they sent me and not happy because its taking so long to get my case.

It has been over a month since I purchased my punkcase case. They failed to send me the right case I ordered and instead sent it in a different color. Okay no problem I sent the case back with an attached note on the case i should have received. What happems next? They sent me the SAME CASE BACK. Wrong case. Wrong color. Upon emailing and calling NO ONE ever gets in contact with you and I am still waiting for my refund PLUS the money I should be reimbursed for having to pay shipping to ship something back that they messed up TWICE. 100% unprofessional. Its as if the site is run by complete monkeys who lack common sense. If i didn't know any better its a scam just to get your money. I wish I would have read the reviews before purchasing because I am not the only person who is having issues with punkcase for the same things.

The case I ordered and the case i received twice are attached in pictures. They do not match.

Horrible. Just horrible. How can a company like these idiots remain in business? Seriously?

I ordered a case on April 24. I even paid $15.00 extra to expedite shipping to 7 days. It's now May 15. No case. Emailed them. It's back ordered. Were they upfront about it? NOPE. As it hadn't shipped yet, I told them to keep it and refund my money. NOPE. I was told that I had to wait until it arrived and then return it. Why? They still have it! Seriously, WTF?

STAY AWAY. They ARE that bad. Really.