Publicrecordsdata.usReviews 423

I wasn't able to find the information I was looking for so that was a bust. The billing information was confusing and I didn't realize I was signing up for a subscription until after I had already done so. Then the website provided no information about subscription or how to cancel. Luckily the customer service support chat was very helpful and able to help me with what I needed within 5 minutes.

The representative that I spoke with was very helpful and prompt is handling my issue. Thank you

The chat is extremely user friendly. The process of closing my account was smooth!

I was able to get a good resolution to my questions.

This site will charge a dollar first then continue to charge $20a month plus other random charges!

Kevin didn't take all fay to handle my issues. Resolved in couple minutes

The service was great they were able to give me my money back for the subscription I didn't order and issued a refund. They closed out my account within seconds. Thank you for your help!

I accidentally signed up for a subscription and they refunded me which I appreciate. Great customer service experience.

Amazing response time and I got my refund right away

Found what I needed fast and no trouble.

One thing i would change is the pricing, first it a $1 to try it out. Then you charge $7 for a pdf i dont need when i can view it online. Then you charge $20 every month starting with the day you search. Instead of charging the next month or aleast giving us a week trial..

I requested information on a specific person. I was quoted a small fee initially than got three charges to my account. I then received a recurring monthly fee that I was finally able to cancel. Your communications on billing are not at all clear.

Ronald did an excellent job. Quick and easy, whole experience took less than 5 minutes.

I needed to check some things about my son's arrest but I need to use different sources
I contacted support due to canceling my subscription and it was done fast and without any complications
Thank you

Actual person on the chat kindly provided a reimbursement for a charge I didn't know to expect and closed my account per my request. Excellent customer service

Helped right away and understood the agenda with no complications.

I signed up for access but immediately learned there was nothing available…the system just 404'd me immediately upon my requests. The customer service agent helped me with a refund without trouble. Thanks!

I used the chat function to cancel my search. David was very helpful and got it done for me. Overall the NY Records portal is outstanding and it's good to know there are folks to help your clients with the search process.

I found information I was looking for and they were helpful in canceling my subscription when asked

Pamela was Fast, and great! I appreciated the help.

It was took care of quickly and I appreciated no pressure to keep service.