Publicrecords.us

Easy, kind nice customer service for a site that did nothing but take my money without me realizing it was more than a one time thing. My bad. Live chat lady was so helpful and phenomenal. Found no records while using the site so waste of money overall

I had unexpected charges to my credit card and brought it up with "Rachel-Customer Support" (no idea if they were a bot or not, hard to tell these days) who was very professional and quick in pulling up my info and solving the matter. I had expected a half to hour and a half of time wasted but everything was resolved quicker than it's taking me to fill out this form. If Rachel's a real person, they deserve a raise, if they're a 'bot, maybe put them on the salary. :)

I came to the website and agreed to a one time fee to pull records, but somehow got signed up for monthly access. I was charged on 02/23 then 03/11 again. Thankfully, the second charge was quickly refunded through the chat, but this company's deceptive practices are highly questionable.

Carol did a great job assisting me with my issues through chat. I have no voice and am not a good or fast typist, so it was great that I was able to resolve the issue easily.

I only needed one record, and it was made available in less than 5 minutes. After I obtained the one report, I had a great experience with customer service to cancel the subscription. The assistance was expeditious, professional, and straightforward. My issue was handled quickly and clearly, without any complications. I truly appreciate the efficiency and courteous support. Thank you for making the process so smooth and simple.

I was charged $20 for something I never asked for. Debra gave me a refund and closed my account quickly! Very helpful and to the point. No long waits or anything.

I was getting charged monthly for what was explained as a one time fee. I guess this is what we can expect from companies these days. However, Anthony was super helpful and was able to get my account closed immediately.

I paid $5 for important information which was both useful and correct. However, it was not apparent to me that I would be signed up for a $9.95 monthly fee. I asked to be removed from their service, and Gary of customer support said that he would have the charge cancelled and I would see the refund in 3-5 business days. If this happens, then I will be content.

I meant to cancel my subscription before the next billing date. I missed that date, was charged, reached out to customer support and they handled the situation within minutes! Wow! If only every business has this type of support!

I'd been receiving reoccurring charges since October and had no clue how to contact the website but was able to get all my things solved from this chat with Shirley. So helpful and took care of my request within seconds! Thank you very much.

I had an issue with a charge didn't know was getting (monthly) and they refunded me promptly. I call this great customer service and very helpful resolving the issue.

Created an account to look up some old family information, which was found quickly. Live chat agent was able to cancel my account without any hassle. Easy experience which I greatly appreciate!

I noticed I received unknown charges on a payment card. I contacted PublicRecords by the Chat support. On their website and was met with fast and satisfactory support. They processed a credit to my payment account that should be available in 3-5 days. Happy with response. Looking forward to $ back in my account.

This was a very helpful service when I was trying to verify some information for an upcoming small claims court case however weeks later I was charged an additional fee that I was unaware of. It was easy enough to close my account but unfortunate nonetheless since I decided not to pursue compensation after a vicious dog I attack I was victim to and was not actually able to locate the dog owner based on the report I received from this company…. Or the person who answered the door lied. Either way if I had to research homeowner information I'd use this website again but I'd make sure I closed my account after obtaining the report.

The initial request did not give me the information i was looking for. Then i was charged $5 every other week for 2 months before i noticed it. When i contacted customer support, they were very helpful and refunded me promptly.

I was looking up someone I had met. They said they'd only charge me $1, but I ended up getting charged $9.95. Details for my report were vague, but I ended up getting the information I needed. Spoke to the customer service representative Nora and she helped close my account after. Nora was quick and polite. Loved her.

I noticed they'd been charging my card. I thought I had only gotten a onetime report, but I guess I opened an account. I was able cancel with chat and was given a refund without question. It was quite unexpected even though it was the right thing to do

Needed to cancel my subscription. It was quick and easy and they were able to help me within less than a minute. I wish all customer service was that easy lol

Debra helped me close my account without the normal harassment of trying to get me to keep my account open and I greatly appreciate that in the customer service world. I felt very respected by Debra today and want to recommend public records.us for your needs.

I happen to notice that one of my credit cards had reached its max limit. Upon further investigation, I found that I had been receiving charges from public records on a continuous basis for a purchase that I did that I believe to be one time only. I contacted customer service and Carol assisted me. Not only did she send me a copy of the options that are available when you use public records, but she refunded me for charges that I did not make for the month of March. Her customer service was top-notch and I appreciate everything that she did. I sure hope that her manager's recognize what a great job she did and not only assisting a customer, but for the reputation of public records and their services. I will definitely use them in the future, and we will certainly make sure that I pay attention to my options when I cash out next time.

Timothy from customer service was helpful in addressing my concerns. I was charged more than I had anticipated and he explained the charges and assisted me.

I had an amount deducted from my account that i was not expecting. Patricia, the customer service agent from publicrecords.us helped me understand the language around it and processed my refund in a timely manner. Really appreciate the smooth service that was provided to me

The live chat is really helpful, i know its AI but its really proficient and smart, additionally, the website itself let me look at important information.

Says I was paying $1.00 for a public record, but gave me the wrong persons name. Chatted and was told I could close my account to not get charged more. Said I was charged $9.95. Said I would get a check in the mail as a refund. We'll see.

I had two charges that I did not understand nor had I intentionally signed up for from the report package. Virginia was extremely helpful, explained the charges, closed my account, and refunded me the money. It was exceptional service.

I contacted the customer service department via live chat and i was able to get my question answered and was helped with the problem getting fixed within 3 minutes.

Anthony was extremely helpful in correcting my account, canceling it, and issuing refunds for services I had not ordered. He was very quick to research and credit past amounts paid as well. I couldn't have asked for better service than what Anthony provided.

I simply needed to validate potential issues pertaining to a scam. I was trying to ascertain if there was a warrant for my arrest. There was not. I verified here and with the county clerk's office. Public records was efficient. Then I needed to cancel and close my account which they made easy using their support feature.

I thought that I was only getting charged a per report fee however, it turns out that it is a monthly fee that I just was not in need of. Got on the live chat explained the situation and boom, right away I received an email for confirmation of refund! Excellent service!

I didn't know my way around the site and I was confused on how things worked. The agent cleared things up for me and provided assistance immediately to correct it. I am grateful that it was handled in a kind and prompt manner. I was very thankful for the agent.

I realized I was being charged a monthly fee and only needed one time search so I reached out and Paul quickly and efficiently took care of my issue. Couldn't be happier.

The service was helpful, but I didn't realize I was signing up for a $5.00 a month charge, I thought it was a one time service I was paying for. Luckily, after the second month, I caught the transaction. I chatted with Rachel in customer service, and she closed the account for me to ensure there were no more $5 monthly charges.

Andrew went above what I expected with locating my account since I entered a wrong email address. He was patient and found my account quickly and took care of my account like I instructed him. It was pleasant to deal with him.

Reached out to support chat and was greeted instantly. I had a question about charges and Shirley was very knowledgeable, and extremely quick to assist me with a resolution.

I needed the current status of an old friend, public records did an excellent search and provided all the information I needed. Thank you, and Stephanie in customer service.

Saw that publicrecords.us had charged me a number of times and did not know what it was for. Asked to get a refund and cancellation and was PROMPTLY helped.

I was able to locate one specific record, which required opting-in to a variety of ongoing charges. I think was able to close the account and cancel ongoing charges with the help agent.

I needed to find some information on a client. I was able to find it fast and easy after I was done I was able to cancel my subscriptions with no hassles.

I did not remember signing up for the service or using it and needed to cancel service. I was dreading it, because of prior experieces with other companies. This process was quick and efficient!

Was able to get the title information i needed on several vehicles. Forgot to cancel the subscription, but was refunded my most recent charge and canceled quickly with the chat.

I access these reports to find out if I was still property owner of a parcel in California. The report really didn't tell me a lot but I know there's limited access and when I canceled it there was not a problem doing it at all. The live chat help me immensely! If you have any problems I would recommend to use the site and if you can't use it they have no problem canceling your account.

I was being charged more than what I was told and Alexander was quick at responding and issuing a refund and removing my credit card information to stop fraudulent charges from reoccurring

I didnt realized I was subscribed to this until two months went by and I was charged each month. I wish they had emailed me something each month saying I was going to be charged and would I like to continue or discontinue subscription. I am on a very fixed income and I could use the money they charged me for those two months. However, it was easy to go only and cancel subscription with you.

I used and paid the site just for one time not knowing that I will be charged monthly. I used the chat system and Stephanie, agent, was able to help me and did a refund. Stepahie was great and I appreciate her help.

I was trying to find out my legal description lot number in my subdivision for a building permit and thought I was paying $1.00 for the info, Later, I was charged $9.95 and thought I might have accidentally signed up for more than that. I ate the charge thinking I made a mistake. 30 days later, I was charged another $9.95 and found that I had accidentally signed up for a subscription that I did not need. I contacted customer service rep Ashley and she was very understanding and accommodating, canceling the subscription and submitting for a refund for me. This was done in a matter of seconds, Thank you for understanding and helping me fix this.

I was able to access the information easily! The information was thorough and arrived promptly. The only small issue I encountered was that I ccould not see my account profile to end our contract. However, Live Chat was readily available to help me take care of that

Thank you to Public Records for the information I was looking for. I also thank George, who through chat, helped me cancel my subscription when I was done with my subscription.

I did a live chat with Richard about unauthorized charges to my card and he was able to help me with this and close the account I didn't realize I opened.

Lots of info and easy to search. Cancelling my subscription was easy with the chat assist. I'll keep this website in mind if I need further searches.

I had an ongoing billing being auto-deducted that I did not fully authorize past the initial payment and I contacted their support. What a pleasure support was. Quick, attentive, cooperative... within less than 10 minutes my account had been found, and action was taken immediately to end/remove/stop all billings, and reimburse any/all improper billings. SUPPORT WAS FIRST-CLASS, A-ONE!