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The company has garnered a mixed reputation, with customers appreciating its user-friendly interface and the ability to locate individuals effectively. Many users find the service affordable and helpful for reconnecting with lost contacts. However, significant concerns arise regarding the accuracy of the information provided, with multiple reports of outdated or incorrect data, particularly concerning criminal records and personal details. This inconsistency has led some customers to question the reliability of the service. Overall, while the platform shows promise in usability and accessibility, improvements in data accuracy are essential for enhancing customer satisfaction.
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Criminal history Not at all accurate. Not even close. Hardly anything true
Just getting started. Not finding Photos. Never used a site like this.
Thank you for taking the time to leave a review.
It's pretty cut and dried you get what you ask for a report of person place or thing in question. It's easy to use. No headaches and it's nice to see my own personal info and what anyone else searching me will see. I like that you can request your information be removed from public record. Only flaw is I'm not sure if I can download a PDF without a printed copy being done as well. Over all it's a 4 star service
It's great to hear this type of feedback.
Why don't I have an icon on my desktop I always have a hard time finding you but I pay each month to have you
We appreciate your review; we are always happy to assist all customers at 1-800-617-3169.
Great!…………………………………………………………………………………………………………………..
Thank you for the 5-star review.
I'm doing a search on myself and so far the information has been incorrect
We are sorry to hear this feedback; we update our website constantly and report on all information we have available.
Most of this stuff I am reading is old. And some is not true. Because I have looked at the county clerk's office. So I really am not so happy with this. So after my trial. Please discontinue my account. Thank you
Apologies for the experience. We aim to keep our website updated regularly with every bit of information available. We do show your account has been cancelled.
It's so nice to know what's happening to the people we look up on here.
It's great to hear this type of feedback.
Was looking for marriage and divorce information. Your site did not provide it
We’re grateful for your review! Our website is updated regularly with all the available information. We hope your rating reflects an overall positive experience with us.
It's crazy in the amount of info at your finger tips 5 start all day
Thank you for your review, it's great to hear this type of feedback.
The only thing I don't understand is why my name is listed as my former married name I haven't carried in 15 years
We appreciate your review; we update our website constantly and report on all information we have available. We also allow for record removal directly through www.publicinfoservices.com/help-center/privacy-requests.
Tons of missing public info and old outdated info. Some info is correct that's why I rated a 2 star
We're sorry for the concern. We make regular updates to our website and ensure all information we have is reported.
Very glitchy, did not like that I had to keep going in and out to see
We are sorry to hear this feedback; we are always happy to assist all customers at 1-800-617-3169.
Good so far I would recommend to my family and friends.thanks
It's great to hear this type of feedback.
Ii have had much time to browse yet. Asl me again in a day or more
Thank you for taking the time to leave a review.
No marriage records. Even though it's really really really important.
We appreciate your feedback! Our website is regularly updated with the latest information available. We trust your rating reflects a generally positive experience.
I would like to see marriage reports for the people i mention
We appreciate your review; we update our website constantly and report on all information we have available. We hope your rating reflects an overall positive experience.
Excellent great app, looking forward to using it more thanks
We're delighted to hear this review.
It seems the site is not accurate everything on here is old and years back I need recent and updated database
Apologies for the experience. We aim to keep our website updated regularly with every bit of information available.
Thank you for the 5-star review.
Answer: Hey Eric, We'd be happy to help you with that but will need to verify your account info. The best paths to do that are to call our Member Support (800-617-3169) or use the Manage Membership feature within your Member Portal (online account). Thanks for your question and for your business!
Answer: Hi Randy, please contact our Member Support staff at 800-617-3169 Monday - Sunday from 5am to 9pm PT. Best, Public Info Services Support


Apologies for the experience. We aim to keep our website updated regularly with every bit of information available.