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From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I ordered a practice test yesterday and when I went to do the test it froze on me. I back out and tried to reload the test and it said I already took it. I tried to reach out to customer support and they were very rude and not professional as they were chatting and laughing the whole time I was on the phone. I haven't got an email saying that I was reimbursed for this as she stated I was. Not to happy about the way I was treated.
Purchased a VA Real Estate License Exam Prep.pdf and there is no.pdf or link or e-mail
Thank you for reaching out. We did attempt to contact you in response to your issue on Feb. 8,2025.
For assistance with your VA Real Estate License Exam Prep purchase, please contact 866-589-3088 or email [email protected]. They will be able to help you with the PDF or link you’re missing.
We apologize for any inconvenience this may have caused, and we appreciate your patience. Let us know if there's anything else we can do for you!
Pathetic customer service and its ridiculous that the Spanish versions are cheaper than English. Embarrassing
Thank you for your message! We did attempt to contact you in response to your issue on February 8,2025.
For assistance regarding the pricing of the versions, please contact 866-589-3088 or email [email protected].
For any customer-related concerns, kindly send the details to [email protected], and they will be happy to assist you.
We apologize for any frustration you've experienced, and your feedback is valuable to us. We strive to improve our service and address any concerns as best as we can.
Good experience ordering. Received in timely manner. If I had to order more materials I would definitely order again. My experience was great.
The study material outline and program are awesome. I am a rep student and it is hard for me to stay on track with studying for my exam using my schooling materials. This format has supported my growth tremendously
Purchased practice exams were worthless as none of the material was relevant or useful to take the MI Real Estate Salesperson Exam. 👎👎
Thank you for sharing your feedback. We’re sorry to hear about your experience with the practice exams and we did attempt to contact you in response to your issue on February 7,2025.
For assistance, please contact our support team at [email protected], and they will help address your concerns.
We appreciate your input and are committed to improving your experience.
Needed help with issue from practice test. Emailed them and they got back, very fast and were helpful! As well kind and professional.
This was super fast, quick and easy. Thank you so very much!
Easy and informative well informed awesome, great, timely
Aides are having issues with the voucher code not being accepted.
We appreciate you getting in touch! We did attempt to contact you in response to your issue on Feb. 7,2025.
For assistance with the voucher code issue, please get in touch with our support team at 866-589-3088 or email them directly at [email protected]. They will be able to help you resolve the issue as quickly as possible.
We appreciate your patience and understanding.
She greeted everyone with a warm smile, making sure they felt welcomed and comfortable. She listened attentively, responding with kindness and patience, ensuring every need was met with care. Her attention to detail was evident in the way she anticipated requests before they were even made. Whether offering a helping hand or simply being present with a reassuring presence, she went above and beyond to make the experience pleasant. Her genuine effort and dedication left a lasting impression, making everyone feel valued and appreciated.
"I hope it helps me with my learning." I have been buying other materials, but I am not very sure about their pedagogy."
Ordered on Wednesday evening for next day shipping. Arrived Friday morning. Pretty dope stuff
Thank you for your feedback! We’re glad to hear your order arrived quickly and that you’re happy with it. We did attempt to contact you in response to your issue on February 5,2025.
If you need any assistance with the book or have any other questions, please feel free to contact us at 866-589-3088 or email [email protected] for further support.
We’re here to help!
PSI is great in all aspects! Very well organized, very great America! Thanks is all I can say!
Good i have only looked at the entry page when this popped up to fill out
Quick easy to find products wish there was a state specific practice broker test for GA
Too complicated to get to what need to be done despite having correct user name and password. I did not receive clear indication I was successfully logged in or how to change my password
Thank you for reaching out. We did attempt to contact you in response to your issue on February 5,2025.
To help resolve the issue you're facing, could you please provide the website you're having trouble logging into? Once we have that information, we’ll be able to guide you to the appropriate support team.
Please send the details of your concern to [email protected], and we’ll assist you in resolving this as quickly as possible.
Thank you for your patience.
We're sorry to hear about the trouble you're having with the website and password reset and we did attempt to contact you in response to your issue on February 5,2025.
To resolve this issue, please reach out to our support team at [email protected]. They will be able to assist you in troubleshooting the problem and help you get everything sorted out.
Thank you for your patience, and we hope to get this fixed for you as soon as possible.
Quick and easy to use. Penty of shipping options. Had my account set up and ordered materials in minutes.
I bought the 25$ 1 practice test package. I got confirmation and multiple emails but no code to actually access the test. Took five hours to get a response and receive my code. Once logged in they do give u access to 2 free practice test categories before the test which was nice. My 85 question test however, only contained questions from 1 category and some even repeated themselves, so ultimately I don't know if I'd recommend this package for this price specifically.
Thank you for sharing your experience with us. We’re sorry to hear about the issues you encountered with accessing your test and the concerns regarding the content of the practice test. We truly appreciate your feedback, as it helps us improve our services and we did attempt to contact you in response to your issue on February 5,2025.
For further assistance and to address any ongoing issues, please reach out to our support team at [email protected]. They will be able to assist you more efficiently and resolve any remaining concerns.
Thank you for your patience, and we hope the rest of your experience improves from here.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for bringing this to our attention, and we sincerely apologize for the experience you’ve had. We did attempt to contact you in response to your issue on February 8,2025.
Please contact our support team at [email protected], and they will assist you further with the issue regarding the practice test and reimbursement.
We take your feedback seriously, and we are committed to providing better service. We understand your frustration and will work to resolve this as quickly as possible.
Thank you for your patience and understanding.