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From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The website is not user friendly. You also cannot see times and dates for more than one test at a time which is terrible when you wish to take 2 tests on same day. Called customer service and the woman (she was on Indian decent) was almost impossible to understand. She became angry with me when I had to ask a number of time to repeat what she said, I would have switched to another company if I could. Would not use again
I like the app I have been practicing very well and getting more confident in the area
Great experience, really has great prep questions……………..
Everything is great! Wish you guys had more free stuff to practice on. Its tough as a student and part time and still having to pay for "help" on our boards exam.
Very quick and easy with a variety of choices along with a bookstore.
Excellent & easy to use. Looking forward to practice exam. Thanks
Perfect service, helpful online and field staff, in addition to affordable fees.
Easy to order and intuitive. Representative are responsive and helpful.
What am i rating, kind of stupid waste of time, just generate from love and there are no reasons for rating
If you have any concerns regarding the practice test you received, please feel free to reach out to us at [email protected]. Kindly include your order number and a brief description of your concern so we can connect you with the appropriate support team. We did attempt to contact you in response to your issue on April 19,2025.
As for your feedback, we appreciate your honesty. While ratings and reviews help us improve.
Thank you for taking the time to share your thoughts!
It is difficult to get a hold of a person with your organization
Thank you for reaching out, and we apologize for the difficulty you’ve experienced in trying to get in touch. We did attempt to contact you in response to your issue on April 18,2025.
To better assist you, may we kindly ask what kind of support you need? Please send your full name, email address, and a detailed description of your concern to [email protected], and our team will get back to you as soon as possible.
We appreciate your patience and are here to help.
So far its ok. I haven't received any material yet but I will assume i will.
Thank you for your message.
May we kindly ask what material you were supposed to receive? We did attempt to contact you in response to your issue on April 18,2025.
To assist you further, please send your full name, email address, and a detailed description of your concern to [email protected]. Our support team will be happy to look into it for you.
We appreciate your patience and are here to help.
You all ripped me off on the $24.99 test that only gave me one try. Then when I call you, you all sell me on the unlimited test for another 19.99. Unethical!
Thank you for reaching out. We did attempt to contact you in response to your issue on April 18,2025.
We’re sorry to hear about your experience. For assistance with your purchase and any concerns regarding the test access, please contact the GMetrix support team directly at [email protected]. They’ll be able to look into your account and provide the best resolution.
We appreciate your understanding and hope your issue is resolved promptly.
Good so far, no luck taking test today attempted 3 time administrator kicked me out due to computer camera not lining up with his.
Links are not working. Cant even get into (contact PSI Page)
Thank you for bringing this to our attention. We're sorry to hear you’re having trouble accessing the links and the PSI contact page. We did attempt to contact you in response to your issue on April 17,2025.
Please reach out to our support team directly at [email protected] for further assistance. They’ll be able to help resolve the issue and guide you through the next steps.
Let me know if there’s anything else we can do to assist.
This is a great program! Very thorough explanations. Easy to navigate.
My experience with Tn. Gov and PSI was a disaster trying to decipher what was needed to get a MU license through online services. I had to call and speak with someone at TN. GOV to confirm that I did have to take the TN Business Law exam in order to get the license we are acquiring which requires no exams BUT you must take the TN Business Law exam first. PSI customer service staff all seems to be foreigners which speak great English but their accents are so harsh it makes it hard to understand what they are saying 50% of time. I tried 3 different times to get someone without the harsh accent and that did not happen, so I had to fight through it with the 3rd person on the phone. Which he was patient and was able to complete the transaction with me.
Thank you for sharing your experience. We did attempt to contact you in response to your issue on April 17,2025.
We're sorry to hear that the process has been frustrating for you. To better assist you, please send the following details via email to [email protected]:
- Your full name
- Your email address
- A detailed explanation of your concern
This will help ensure that your issue is properly reviewed and addressed by the appropriate team.
If you need anything else, feel free to reach out.
It was easy to find the practice materials I needed. I liked that it gave me a free trial to see if it would work for me.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback with us—we're truly sorry to hear about your experience. We understand how frustrating it can be. We did attempt to contact you in response to your issue on April 19,2025.
For further assistance and to ensure your concerns are properly addressed, please reach out to our support team directly at [email protected]. They’ll be in the best position to help resolve these issues and improve your experience moving forward.
We appreciate your honesty, and your feedback will be taken into consideration as we continue to work on enhancing our services.