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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Ok, so far. Irritated about having to write more stuff. Thanks.
So far the experience has been good. Thank you for ensuring this process is user friendly.
Very good so far. I will know more once complete. First time to use the voucher's.
I ordered the Math test. It was very helpful to the student because it covered a lot of information that would be on the actual test. The answers to the test were understandable for the student. Had much success with the test
Initially had difficulty signing on, called in and got help immediately.
On April 18th, I purchased a sample pre-test but was unable to load it. I called your 855 number and was informed that I needed to read the disclosure and that I would have to pay for the download again because I was only entitled to one download, even though the message was "not responding." I asked to speak to a manager and was connected with Sarro, who told me that technical support would call me. As of April 28th, I have not received a call. On April 25th, I was scheduled to take a proctored exam. I logged on 15 minutes early and, after running the system check and receiving the green "System Check Passed" multiple times, I was unable to load the test. After calling the 855 number, I was transferred four times until I reached technical support, who informed me that "we don't support Windows 10 Business." I was also told that I would need to re-pay and re-schedule my exam. How can I reschedule an exam that doesn't load on my computer? I was advised to call back in 2 to 5 days, but after this frustrating experience, I have made arrangements to go to a local test center. This has been an extremely frustrating experience!
Thank you for reaching out and sharing the details of your experience. We're truly sorry to hear about the frustration you've encountered. We did attempt to contact you in response to your issue on April 30,2025.
To help us address this matter properly, please provide your full name, exam confirmation number, and a summary of your concern to [email protected]. This will allow the appropriate team to review your case in detail and provide a resolution as quickly as possible.
We appreciate your patience and understanding, and we’re committed to supporting you through the next steps.
I received an email link earlier with my profile. It is not working so I set-up a new one. Once I signed on, the course and test I signed up for (Broker - VA) is not in my profile by Life Health is?
Great great great great great great great great great great
Awesome service, great representative. Very informational. I appreciate all the help.
My experience has been user friendly navigation through the site.
Very easy to work with and is the company that provides material for the VA test
Great and very easy to use online. Thank you. I have taken all tests at PSI.
Smooth and straight forward no complications.
Description is ok
I wish there was some kind of paper study guide. I don't know why it seems this is very anti paper. I learn better with a book or paper than on the computer. Also test times are ridiculous. I can't get something for over a week. I work full time.
Thank you for reaching out and sharing your feedback. We did attempt to contact you in response to your issue on April 28,2025.
For assistance with study materials please contact 866-589-3088 or email [email protected]. They will be able to better assist you with available resources and options.
Wishing you the best as you continue preparing!
Easy, not so happy with log-in mess for exam. Your access names are not clear
Why are psi and psi online not connected? So you got to have more accounts and $#*! to keep up with. You should have it all connected. It is just stupid and makes it more annoying to the people trying to buy the study guide. Maybe do a deal if you by the test you get a coupon for the study guides.
Thank you for your feedback. We did attempt to contact you in response to your issue on April 27,2025.
For assistance, please contact our support team directly at [email protected].
We appreciate you sharing your concerns regarding the separate platforms and your suggestions for improving the process. Your feedback is valuable, and we will make sure it is shared with the appropriate team for consideration.
I was pleased from the moment I walked in. I was greeted by a friendly, professional proctor who went through the initial process very efficiently. The testing environment was clean, well lit, and quiet. If I have to take another exam, I will not hesitate to go here again.
Amazing platform to get all you need to know and prepare yourself for understanding it all and be more educated.
The website is extremely difficult to navigate. The ordering system is prone to random errors where it tells you that your address is invalid, and the whole experience is frustrating at best and enraging at worst.
Thank you for bringing this to our attention. We did attempt to contact you in response to your issue on April 27,2025.
For assistance, please contact 866-589-3088 or email [email protected].
We understand your frustration and truly appreciate your feedback. We will forward your concerns to the appropriate team to help improve the website and ordering process.
I have taken a few exams from PSI Testing. The customer support people don't know very much and when you ask them a question they can't answer simple things that they should be able to look up but they can't. On top of that, they don't even care if they have helped you. The just say "sorry" and try to point you to another organization. No responsibility for solving simple issues. Example - They can't even tell you what the correct book is, what edition, you need for a given test. Such a simple question. They don't know and they don't care if they don't know. You guys need some competition because evidently nothing to motivate your team.
Thank you for sharing your feedback. We did attempt to contact you in response to your issue on April 27,2025.
For further assistance, please contact 866-589-3088 or email [email protected].
We sincerely appreciate your input regarding your experience. We will make sure to pass along your comments to the appropriate team to help improve our service.
Great shipping experience using this website. Thank you, sincerely
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out. We did attempt to contact you in response to your issue on May 1,2025.
For further assistance, please contact 866-589-3088 or email [email protected].
Let us know if you need anything else!