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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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It's been very easy to navigate through, A lot of information about the tests
I started trying to access test a little after 9:00am on Saturday the 3rd of May. It took an hour to get in the test. No one mentioned I would physically have to pick up my DESKTOP and spin it around and under the desk. How if someone is telling you they are on a heavy device... do you still insist they physically pick it up? After that I started the test... only a few (30-40) questions then it kicked me out again and I am required to verify twice again. After successfully doing so just waiting and speaking to tech support, I am told I will get a call in 2 days. This is after waiting a week to take the test, 4 hours of wasted time, tearing up the drywall where my computer is and risking dropping my computer several times for no reason. Tests are extremely stressful already... how I was left feeling today is beyond unfair, unprofessional and exhausting.
Communication from PSI tends to be very prompt. I appreciate that when I have questions, there is always someone to answer.
Of note, as it seems the support center is based in South Africa, I would recommend advising customer service to speak slower to better understand guidance.
This is a great tool for all electricians that are about to test
Once authorized purchasing procedure was simple and straightforward.
It is extreamly hard to navigate webpage and find the test that is needed. Had to find a phone number to call so I could apply for the test
Thank you for sharing your experience—We understand how frustrating that can be. We did attempt to contact you in response to your issue on May 2,2025.
For direct assistance in locating the correct test or navigating the website, please contact 866-589-3088 or email [email protected]. They’ll be able to guide you through the process and ensure you're on the right track.
Let me know if there’s anything else we can do to help.
I have had great experience using the PSI Site. The products and site are easy to use.
Easy and quick process for getting what I needed. I was able to apply my voaucher with no problem.
Customer service was rude and hung up on me, I continued on my own and hopefully I chose the right course to take for an adjuster training for out of state for New York
We're sorry to hear about your experience. We did attempt to contact you in response to your issue on May 2,2025.
For help with your course selection or any issues you encountered, please reach out directly to our support team at [email protected].
Thank you for your patience, and we hope everything gets resolved smoothly from here.
Just ordered this program so I'm not sure how to rate this product.
I might be wrong, but shipping books usually is free. Why is there such a high cost to ship my book?
Thank you for reaching out. We did attempt to contact you in response to your issue on May 2,2025.
For assistance with shipping costs or any concerns related to your materials, please contact 866-589-3088 or email [email protected]—they'll be able to provide the most accurate information.
While shipping is sometimes included, policies can vary by provider or location. We understand your concern about the cost, and the support team should be able to clarify this for you.
Great experience and look forward to using the program to obtain my license
Could be easier to find the item. But after some reading it all came together. Looking forward to passing my exam. Thanks
Very professional and efficient, Great service! Thanks you so much!
I wish there was more space make a note for old folks who don't have all the info or exact dates
To order online it was easy and hopefully this help me prepare better.
Just purchased hopefully it helps me gain more confidence for my test in 2 days...
I had no problem getting what I ordered. I had no problem downloading the information. I no problem using the electronic service. Everything went well. Thank you.
It was quick and accurate to locate my practice exams. Checkout was simple and received an e-mail immediately with confirmation details. Thank you!
Easy to navigate, very informative, easy to schedule when ready
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out and sharing your experience.
We're truly sorry to hear about the difficulties you faced during your exam session. We understand how stressful testing days can be, and it’s unfortunate that technical issues added unnecessary frustration.
For further assistance please email [email protected]