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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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This is my second time ordering this, it said shipped and delivered and never came, and nobody was able to give me a refund or reship it, so I need to pay again
I would like your attention. Easy to purchase. Thank you for your help.
It's Very good and very helpful and great app for studying for my testing
Good, so far. We'll see how good the practice tests are and if they prepare me. I'm optimistic.
Yes! I really like the website in general and would like a supplement to the program my job requires.
Helpful in finding what's I needed to purchased for my daughter to practice
My experience so far is everyone that I had an encounter with where so helpful.
So far so good. Only time will tell! My technology has not let me down yet.
I received an email to retest one month before I could and when I filled out the application it was declined and I was sent an email telling me not apply early.
Many of the test preps repeat questions/ are often wrong. Quite a few of the questions cant be found in the relevant books. You should do a commercial/ residential combined prep as you technically sell that exam.
Thank you for reaching out. We did attempt to contact you in response to your issue on June 8,2025.
For assistance with your prep materials, please contact 866-589-3088 or email [email protected] — they’ll be able to guide you directly.
Let me know if you need anything else!
Last time, this process was far too complicated and my order took 3 weeks just to get a call back. The representatives are very kind, but when they say they'll call you back and ask for a time, they don't call you back. Instead, to ensure a call, you can call repeatedly until one representative finally gives you the call back. That works.
Thank you for sharing your experience — we understand how frustrating delays and communication issues can be, and we appreciate your patience. We did attempt to contact you in response to your issue on June 7,2025.
For assistance with training resources, please reach out directly to [email protected]. They will be able to provide the most accurate and timely support.
If you encounter any further issues, please don’t hesitate to follow up — your success is important, and we want to make sure you’re supported every step of the way.
Very happy with the help provided. Process was simple and quick
Easy to use and helpful and many options to test prep and study
My experience with PSI has been really good thank you. It's really helping me on my practice test thank you
Thank you it was a good experience. Thank you for customer service I appreciate it. I hope this preparation help me past exam. Thank you.
Products are helpful. Hopeful they are what I need to pass the exam.
This is the second time I have purchased this practice test. I am really hoping it works this time. My first time I saw no options for beginning the practice test. I emailed support to request help, they suggested how to help, I tried it and had no success, I sent them pictures of my screen showing them what I was seeing and that the button they were reffering to was not there. I recieved back the exact same directions as the first time. I have requested a refund multiple times, been directed to other departments, and offered the same directions for taking the test over and over with no success, I really hope it works this time but this is honestly ridiculous.
Thank you for reaching out, and we're truly sorry to hear about the difficulties you've experienced. We did attempt to contact you in response to your issue on June 7,2025.
We completely understand how frustrating this must be, especially after multiple attempts, and we genuinely hope this time it works smoothly for you.
For further assistance, please contact our support team directly at [email protected].
Thank you for your patience and understanding.
Very positive. Felt like it was a very similar set up as the VTNE so I wasn't as surprised when I took it.
Why have so many log in for each portion of website...? Difficult to locate a promo, coupon, or discount code...
Thank you for your feedback — we understand how frustrating it can be to navigate multiple logins and locate promotions. We did attempt to contact you in response to your issue on June 6,2025.
For help with account access or any promotional offers, please contact PSI support at 866-589-3088 or email [email protected]. Their team will be able to assist you directly and provide the most accurate information.
We appreciate you sharing your experience, and we’ll be sure to pass along your comments to help improve the user experience.
Easy to use and sign up for the test. I have used this site before
Easy to access have used before. I hope this new test helps this time
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear about the trouble you've experienced. We did attempt to contact you in response to your issue on June 9,2025.
For issues like this, please reach out directly to [email protected] — they handle all order-related concerns.
Please let me know if there’s anything else we can assist you with.